Biarritz Hotel — Hotel in arrondissement de Tanger-Medina طنجة المدينة

Honestly, do not book this hotel. I went to check in and they were happy to do so. However, when I requested to see the room before handing over my cash they said they would need to put me in another room tonight and move me tomorrow. I was then taken to a room. Agreed that it will do. It was tiny but didn't look particularly dirty. Then came the bit where I had to pay. They wanted 20 Euros extra to what I booked on booking.conartists. I said 'that's not right' receptionist says 'it is'. I explained the price I agreed, I then showed him the confirmation email and the exchange rate. He said 'we don't use this rate, we use our one,it include a booking fee'. I asked what his rate was and showed him again the rate on Google. In the end I walked out because I noticed other hotels that were the same price that seemed better. In the end I stayed in a hotel in the Medina with more space for the same price. These guys are scammers and just charge you what they want, I have travelled the world and not once have I ever been asked to pay more because I booked. That's why it's cash only! Read the reviews, this is...

The only good thing about this hotel is the location and the view of the terrasse. The room is really small for a family with no view as it's overlooking the appartements at the side. Wifi isn't working. I opened the small refrigerator and the smell was just disgusting as if they haven't washed it in months. The shower was worse, water stays on the floor with no cleaning tool to even push the water down the shower drain if you get what i mean. I didnt sleep well because the pillow was so hard and uncomfortable like a rock. I would actually rate this hotel a 0/10 if can. Quality#price. 600dh a night is just too much for a hotel that doesn't invest in the quality of their furniture and decoration. If it wasn't for the view, this place deserves a 150dhs price with no...

Lack of Towels and Inadequate Cleaning Service

My recent stay at biarritz tanger was a complete disappointment due to the hotel's failure to provide towels and maintain a satisfactory level of cleanliness. This experience left me frustrated and questioning the hotel's commitment to basic guest needs and standards.

Upon entering my room, I was shocked to find a complete absence of towels. I immediately contacted the front desk to request towels, only to be met with indifference and excuses. The staff informed me that towels were not available at the moment, without providing any further explanation or alternative solutions. This lack of communication and proactive problem-solving was unacceptable, as towels are a fundamental amenity that should be readily available...