Alpine Motel Wanaka — Hotel in South Island

Never Alpine Motel The owner/manager Derek is a buzzkill for our family new year Wanaka holiday. We total had 4 time of communications. During check-in, he obviously show his unhappiness about our booking is through hotel.com and 'big commission cut'. Then on the first day we stay, he just rudely walked in my room without knocking and greeting two times, for example say hello, afternoon, excuse me etc, lecture us straight away. To be honest, it is significant offence for our privacy and showing no respect at all. On the second day, I got knocking from Derek on 11:00 pm regarding our TV noise. Actually, our TV volume is 14 out of 100, we just barely heard it. The next day, I try to explain it to him, he disregard it and insist our TV noise affect our neighbours. Then I check with our neighbours. Neighbours reply us that they didn't complain our TV noise. I am lost. What Derek manufactured this drama for? Happily ruin his pay customer holiday! I am in Tourism Industry near 20 years. I have experienced near all 4 star and above Hotels and plenty of Motels in New Zealand. Derek's service is the worst so far. From my point of view, Derek take his unhappiness regarding booking agent commission cut on our family Wanaka new...

Our night's stay was exactly what we needed: no-frills and comfortable. The room was perfectly adequate for our family of four, providing a cozy base for the night.

The true highlight of our stay was the incredibly accommodating staff. They were so flexible, offering an early check-in (though we didn't end up needing it), and went above and beyond with a truly thoughtful gesture: covering our windshield with a towel overnight to prevent frost, a common occurrence in the area. This small act of kindness made a big difference!

While our stay was otherwise perfect, we did experience a moment of unease when we heard the Wanaka air raid siren. It was quite unsettling at the time. It would be helpful if the hotel could provide some information regarding this, perhaps a small note in the room, as we later discovered it was simply the local Fire Brigade calling in their crew for emergencies. Knowing this beforehand would have alleviated our concern.

Despite the brief confusion with the siren, the exceptional service and comfortable amenities made for a very...

Shocking! Knocking door and shouting— 5 mins to check out time! Rude & loudly! First time had this kind service in hundreds of experience (domestic&international), maybe just not a luck day.

Below is additional review after receiving motel owner’s nice response. Not surprised reply. Just show how service you done. Okay, more questions. 1 how late were we leaving? 1 or 2 mins after 11am, or 5 mins which is huge problem for a guest? Also, which watch should be the right one? How about your one is faster than mine? 2 check out time is your policy, you can change it anytime but don’t ask your guest to grateful to you! 3 so when should guests to pull the curtains to let you know they’re moving? 30 mins before checkout? Would you please state that on your policy? 4 Did I have to pull our curtains and open the door to you after rude knocking & yelling from you which 5 mins before check out time I paid for? 5 would you please let me know which bad behaviors about me? Did I yell, knocking your door or...