Adina Apartment Hotel Auckland Britomart — Hotel in Waitematā

I am writing to express my disappointment regarding certain aspects of our ongoing stay at your hotel. We booked a Premier Studio Room for 8 days starting from 5th April 2025. Due to our flight schedule, we arrived after midnight on the 5th and checked in shortly thereafter. Upon entering the room, we noticed that there was no telephone available. I immediately informed the receptionist at the front desk, who assured me that the maintenance team would be notified and a phone would be installed the next day. Unfortunately, no action was taken, so I followed up again the next day. I explained that not having a phone in the room was inconvenient, as we would have to come down to the lobby every time we needed assistance. The receptionist at that time did not seem particularly receptive and informed me that no maintenance staff were available, but that someone would attend to it the following day. As of today, 8th April, the issue still remains unresolved. When I approached the reception again this evening, I spoke to the same receptionist, who mentioned that the message had not been passed on to the maintenance team, and assured me again that the phone would be placed tomorrow. This has been a frustrating and disappointing experience, especially considering the reputation of your hotel. We chose your property expecting a higher standard of service and responsiveness. Additionally, we noticed that the room lacks basic amenities such as bathrobes and bathroom slippers, which we would have expected in a Premier Studio Room. This is our first visit to New Zealand, and unfortunately, our experience at the hotel has not lived up to expectations. A more attentive and prompt response would have made our stay much more pleasant. We hope the remaining days of our stay will be more comfortable and that the pending issues will be resolved without...

.we had very limited time in Auckland and were held up by hotel problems. Upon check in I was asked for a 600 dollar bond to be put into our debit card for 2 nights which we were never told about on the phone. We were sent to the wrong room first, the door opened and we got settled to discover we had been sent to the wrong room where the power wasn't working and it was freezing cold. An hour later we had to pack up and move to the room we had booked the top penthouse. The floors were covered in black marks and not clean. The pull out bed had black hair all over it and chip crumbs all over it. The room had visible signs of leaking. The shower head was leaking two lights were blown in the kitchen lounge area making it hard to see. The range hood top was disgustingly unclean and there was no sugar and one drinks worth of sachets. The fold out bed had no linen and I got told it is an extra $50 a night on top of the $1000 for two nights. The dryer is overdue for replacement and was struggling with 4 kids clothing items in it, the dishwasher didn't work. 3 stes of cutlery for a family apartment and no instructions on Wifi. The cards kept losing their pairing all the time and I had to ask for new cards 3 times in a 2 night stay. Checkout is 11am but they cancelled my room cards at 10.30am leaving me confused and stuck in the basement about why I couldn't get back up to the top level. Breakfasts were very small and not up to restaurant standard. Upon arrival we were greeted with a manager telling us to dispose of our masks and wear there disposable masks as one of the guests had Covid. The reception staff however are very friendly and go the extra mile. The basement carpark card readers were a pain. My son is sick since we stayed at this hotel. Vouchers were offered and accepted for the problems we...

I stayed at Adina three times during my 2-month vacation in New Zealand, using this hotel to bridge the time between group tours. By the end of my third stay, I felt like I was at home. As others have noted, the Adina is a converted apartment building and floor plans for the rooms can differ greatly, as they did for my three rooms. I requested a room with a washer/dryer combo due to the length of my vacation, and Nyasha came thru every time. Maintenance in the rooms could be a little better, but maybe no one is reporting something broken. I kept a list for each room and handed it in at checkout. There's no way for me to know if anything was fixed, as I never got the same room twice. In the reservation deal I booked, I received a bottle of wine upon arrival (had to insist one time that it be white,) breakfast buffet daily and a $25 food/drink credit with each stay. The room rate could not be beat. I also want to give a nod to the young lady who handles the buffet breakfast - I never got her name but I always got a smile and welcome. The front desk folks could learn a lot from her. There's a big difference between being professional (at the front desk) and coming off as snotty and unwelcoming. I really like being away from the main part of the CBD, but not so far that it was a long walk. It was the perfect distance. There's a Woolworth's Grocery Store just a block away and it carries just about anything you could want, from a snack to a total meal. Since Adina rooms all have kitchenettes, you couldn't ask for anything more covenient. The only thing that would make this place perfect...