The Quadrant Hotel & Suites — Hotel in Waitematā

STAY AWAY THEIR RESPONSE IS AT THE BOTTOM!! AND THIER REPLY EMAIL... PLEASE READ. BY READING THEIR REPLYS TO THEIR CUSTOMERS , IT LOOKS AND SOUNDS LIKE THE OLD COPY AND PASTE... THEY DID EVEN BOTHER TO CALL ME AND OFFER ANY REFUND OR COMPENSATION FOR THIS HORRIBLE STAY. What a joke ! Our stay at the Quadrant Hotel on Saturday night review. Word of advice, DONT STAY HERE, EVER !!! our review of our stay on Saturday 24th at the quadrant. well I'm not one to write a review , but OMG !!!!.when we first arrived we couldn't even get into their driveway , they had parked cars every where , we had to double park on the footpath. Check in was ok , now for the room . we booked the penthouse , fantastic view , that's where it all went down hill...... after a close look around the room we noticed quite a few issues , rips and stains on the couches , carpet had stains on it , the bed , well , id be better sleeping on the ironing board in the cupboard , hard as at rock and stains on the sheets , pillows and quilt... YUCK !!!!!. Not to mention that there was 1 teaspoon , 1 wine glass, 1 drinking glass , 1 coffee cup , 2 forks ,1 knife, 3 spoons , now pots pans or anything to cook with , and a fridge that was so loud we had to turn it off. And now for the best part - BREAKFAST , arrived to breakfast at approx 9.00 am , no one to great us at the entrance, left to fend for ourselves. No plates , coffee cup, juice glasses , knives & forks , DAMMMMMM , oh yeah that's right no food either.. had to ask the only staff member for a plate , so after a 4 minute , he brought out 3 plates , all different , then i had to ask for a knife and fork...... so i waited for approx 10-15 mins , i then managed to grab a staff member to ask her if they intended to bring any food out - the entire buffet was empty. 5 mins later she came out with some potatoes hash browns , that's all , waited another 5 mins for some bacon , then 5 mins after that some eggs arrived... What a joke. The other 3 couples that were in the restaurant also made comment re the lack of service and food , my work college got that Peeved off waiting , she ordered Urber Eats , which arrived in 10 mins , good old MC Dees. After having some toast , 2 small hash browns things , some cold bacon we left and checked out .... off to the autobahn for a real breakfast. After paying for the penthouse for the evening , the whole breakfast , room condition really put a huge downer on what was a great night out celebrating our companies mid winter xmas. Word of advise - if your planning on booking here - don't , i should have paid the extra $50 and gone to the Hilton...... 5 star here This is their response! Hi Nigel, Appreciate your feedback and our sincere apologies for the inconvenience that we have caused during your stay with us. Thank you. Best regards, Eve. THIS TAKES THE CAKE ! This was sent after my glowing review . Dear , Trust you enjoyed your recent stay with us. Thank you for choosing to stay with The Quadrant Hotel & Suites, a superior 4.5 Star Hotel in Auckland CBD. We are glad you enjoyed your recent stay with us, and we sincerely appreciated your verbally sharing the five star experience. May I request you to exhibit an act of kindness in sharing our five star services, beautiful location, wonderful views from the rooms and your delightful stay highlights on the Tripadvisor (link below). It will highly encourage my team and also help others know of our excellent facility. Pleas click on the following TripAdvisor page. As part of our ongoing commitment in delivering the highest standard of service and hospitality, in appreciation of your patronage we would like to offer you a complimentary room upgrade on your next visit, subject to availability. Please drop a line informing us when you have made the reservation for your next visit We look forward to welcoming you again and offering yet another delightful experience Please feel free to contact myself or my friendly and multi-lingual team in case of any other assistance. Regards, General Manager The Quadrant...

You would be better off avoiding this place and spending a little extra on a nicer hotel such as Sudima (considering the nightly rate and $250 deposit combined)||The good:|- Shower was decent. Nice temperature and toiletries provided were nice smelling. Clean towels etc all good|- Plush blanket provided in the room was comforting|- Excellent location and view of the harbour was beautiful|- Room was close to the elevator but not too noisy for me|- Hotel was generally tidy in the public spaces.||The bad:|- Pictures of the room I booked were different to what was actually provided. Please do not deceive potential guests!|- $250 for a deposit should be made clearer on booking or on a sign in the reception area|- No deposit refund within 48hrs as reception stated (it has nearly been a week, I am still waiting)|- I have called regarding the bond refund, they tell me to email! They have replied just over 24hr and it has nearly been a week since I checked out. They said I should have asked for the refund when I checked out which shouldn’t be the case!|- This place does not have good customer service or care about the impression they leave on people. Your guests are the most important thing!!|- No washing machine instructions included. For me booking for the washing machine was important but I had never used a front loader before and considering other damages in the room, it felt best to leave it alone|- Average housekeeping, could be improved with proper staff training. Did not to replenish my milks and gave me duplicates of the toiletries for some reason (The hand wash was empty on arrival). They did provide clean towels|- Only 2/3 elevators working for what appears to be since 2023|- No robes or slippers for additional comfort (for those interested)|- No smoking on the balcony but smoking out the front is fine|- Checkout time is 10am not 11am|- Parking is $40 per night not $35.||This place does not care about the people who stay here. My experience from booking to check out has left me feeling scammed or with the potential of being scammed!||Rooms: Tidy however had multiple loose fittings (couch legs were bent and was missing 1 leg, coffee table was loose and bathroom cabinet was missing a screw) and other minor damages which could be to easily allow them to keep the deposit (even the iron was taped up)||Nearby activities: Plenty of activities to do in the CBD. The location of the hotel may be the only saving grace.||Safety: Narrow walk ways could be improved. Lock on the room door was difficult and I wasn’t sure if my room was even locked when I was going to sleep!||Walkability: Close to everything. Very walkable however note a steep hill nearby.||Food and drinks: Good selection of tea and coffees however, don’t expect them to be replenished during your stay (my milks were not replaced)||Noteworthy details: Spend a little extra and stay somewhere else! If you just need a roof over your head with the risk of everything else being poor, book with caution.||Do I plan on coming back to Auckland again? Yes.||Do I plan on staying at the...

Great Location and Comfortable Stay for Couples or Small Families

We had a wonderful two-night stay at this hotel, which I’d highly recommend for couples or even families with a baby. The room had a cozy, apartment-like feel with a clean and tidy ambiance. It’s the kind of space that immediately feels like home, with a comfortable bed and plenty of room to move around.

The kitchenette was a pleasant surprise—equipped with utensils, pans, and everything you might need to cook a small meal. It’s perfect for guests who want a bit of flexibility when it comes to dining. Whether you’re preparing a quick breakfast or a simple dinner, the setup works really well.

The location is fantastic. It’s very close to Auckland University, just a short walk to Queen Street and other key attractions. Plus, it’s conveniently near the state highway, making it easy to navigate around the city.

On the ground floor, there’s a small bar near the reception with a happy hour from 5 pm to 7 pm. Unfortunately, we didn’t get the chance to experience it ourselves, but it’s a nice touch if you’re in the mood to unwind after a day of exploring.

The housekeeping was consistent, with the bed and bathroom tidied up every day and fresh towels provided. We really appreciated the attention to detail and the level of cleanliness throughout our stay.

The price was also quite reasonable, especially considering it was during the busy Christmas holidays. We paid $165 for our two-night stay, which felt like great value for the comfort and convenience offered.

The staff were great! The Filipino receptionist during the day was very accommodating and helpful, and the Indian receptionist at night was also very friendly and attentive.

The staff you encounter in the hallways or in the lift are always ready to assist. Since the lift requires your room key card to operate (and sometimes it doesn’t read the card right away), they’ll help you with that. Most of the staff are Filipino, and they always greet you with the warmest smiles.

As for parking, it’s valet-style. You park in front of the hotel, hand over your car key to the receptionist, and they’ll park it in the basement for you. The cost is $40 per day. One thing to note is that, during our visit, it was quite busy, and there was only one receptionist and one valet staff member available. This made the process a bit slower than expected, and we had to wait a while to get our car when we called ahead. If you’re someone who doesn’t like waiting for your car, this might not be the most convenient option for you, as there are other parking buildings in the area that are cheaper and potentially quicker.

Overall, though, we had a great stay, and the hotel is a solid choice for those looking for a comfortable, well-located base in Auckland. Just be mindful of the valet parking process if you prefer a...