M Social Hotel Auckland — Hotel in Waitematā

I WISH THERE WAS MORE STARS!!!!

I can't even begin to explain how incredibly grateful I feel to be here staying at M-SOCIAL. Me and my partner were assigned this hotel for hotel quarantine, not only was the airport experience seamless and quick, but as soon as we arrived at the hotel, we were greeted by the most incredible staff, honestly, never in my life have I been spoken to and treated with such respect. We had to wait whilst people were being signed in and as we did, all of the air force and hotel staff sparked conversations with us, making us feel at ease and making us feel so welcome, comfortable and at home, the process of checking in was quicker than any normal check in I've ever experienced. This was incredible considering we are staying here for managed isolation. The organisation of the staff and the process for our check in was clearly designed to be quick and to get us up to our rooms ASAP and again, make us feel comfortable.

We then spoke to April at reception and she gave us all of our information and assigned us our room, she was so incredibly friendly too, and even remembered our names the next day when we went down for some fresh air.

From that moment on, everything has been perfect, I cannot fault anything or anyone, the hotel is the most comfortable, clean and beautiful place I have ever stayed in, within the first hour of being here we said we would return if we ever needed to stay in the city. The food, security and staff have all been incredible. The staff make so much effort to get to know you and cheer you up, the service is impeccable and I only hope more people share their positive experiences as the team here deserve to be credited. I am vegan and my partner vegetarian and the meals are some of the most creative and tastiest foods I have ever had, we get excited for every meal. It really feels as if every single tiny detail has been thought out and had time put into and we feel extremely grateful. We are so excited about our next 10 days of quarantine and feel so blessed we were lucky enough to be sent here.

After a crazy five and half months in lockdown in melbourne, it has been a breath of fresh air and a light at the end of the tunnel arriving into Auckland and coming to M- Social, I wouldn't recommend...

Wish we could say 3.5 but Goggle rules. We stayed at M Social in Auckland for three nights over the last weekend. The room was nice and clean on arrival, the view from the Social Club level good, the breakfast was a good compared to most NZ hotel breakfasts (we are often disappointed in NZ but we were pleasantly surprised at this hotel). The staff were professional and friendly and for a 4 star hotel, it delivered for the most part. The disappointing issues were that it was hard to get to in a car on a Friday evening due to the massive road works in the area. We realise that this is not the hotel's fault but it was frustrating and continued over the weekend. The social club extras which we paid for were ok. We enjoyed the "complimentary minibar" which was advertised which was a little package which you could choose on arrival. We chose the two mini bottles of bubbles, a chocolate fish and chips which was nice but when I asked about it these next day I was told there is only one pack per stay rather than night paid for. No big deal but seems unfair that you get the same if you stay one night or three and pay the extra price. There was complementary the in house "Social Club" drink and canape hour but my husband was too ill to attend on Saturday evening and when I considered it on the Sunday night we were put off due to a wedding taking over the space - only being separated by a board and guests could hear all the speeches. Also, I expected that paying the extra for the "Social Club" would mean being extra special treatment in terms of room service etc given it is only available for two floors. On Sunday our room had still not been serviced by 2.30. I went down to reception and nicely explained that my husband was sick with leukaemia and an autoimmune disease and that he needed to sleep so was it possible that they could service the room so he could relax and go to sleep. I left to catch up with friends at 3 pm but he had to go downstairs and ask again to service the room late in the afternoon and despite my request. No big issue but do not advertise these benefits for the social club if they limited Also, I left my phone charger accidentally in the room and I was advised that it was not...

My wife & I stayed at the M Social hotel, 196/200 Quay Street, Auckland CBD, the night before this years Round the Bays event. On arrival we were told that breakfast would cost NZ$35 per person for the buffet. Standard cost we thought. We had a standard room overlooking the Auckland waterfront. After a nice dinner we returned home to read & watch TV. At 2330 a man entered our room, using a pass key. Surprised to find us there he left in a hurry. He had a small shopping bag & did not seem to be a guest. We thought that he might have been a staff member looking for a place to sleep. We phoned reception to tell them about this after which a man from security arrived to ask us a few questions. We thought that we had hear the intruder open & close the adjacent room within seconds of leaving our room but this did not seem to be of interest to security.

The next morning we went down for breakfast. Whilst we were eating we were presented with the bill & as soon as it was signed it was rapidly collected by staff. Rude. It was for NZ$44 per person for the cooked breakfast. When we questioned this at checkout we were informed that NZ$35 was the base fee & that NZ$44 was the actual price for a cooked breakfast! When it came to check-out there was no mention or recognition of the fact that we had had someone enter our room.

So a day or so later I wrote to the Hotel telling them that I would like to file a complaint. 1 month later I have heard nothing.

Apart from the fact that the name M Social is wierd (I guess the marketing department would disagree) I would like to highlight the following points.

IT IS TOTALLY UNNACCEPTABLE TO HAVE SOMEONE ENTER A ROOM WITH A PASS KEY THE COST OF BREAKFAST WAS MISREPRESENTED & WE WERE NOT INFORMED OF THE COST AT THE TIME WE ENTERED THE RESTAURANT. WE WILL NOT BE STAYING AT THIS HOTEL AGAIN

Regards Marcus

In response to the Hotel's response. I certainly recall walking towards the door & seeing a person enter. I did not open the door. My wife was in bed & saw him coming into the main room. The person apologised for entering the wrong room. In the end it is your word...