Ramada by Wyndham Newmarket Auckland — Hotel in Waitematā

I was book in to stay here from April 25th - May 7th and paid from my company when i check in ive been ask $50 security fee , and when i extended my stay for another week ive been charge to my credit card for $1000 and the receptionist that assist me she didnt explain to me about it , And when i saw on my credit card transaction thats when i saw $1000 and when i ask thats when they explain thats for Bond fee for your whole stay and they hold it for couple of days before they reverse that money back to my card , And when i request a breakfast its cost $22 + $3 deliverd into my room omg this hotel has too many extra charges plus during the first two weeks on my stay i didnt get cleaning on my room , didnt empty bin , no changes of towel , ill be the one empty the bin and took downstair and give it to the reception . Ill have to go n see reception request clean towel and toilet paper is such a hassle for me that ill have to see reception and request this stuff like clean towel, toilet paper, and empty bin , The cost of amount a night stay $150 to $185 it didnt reach my expectation to me its totally poor service , poor communication and some staff are not friendly and one particular receptionist she think she done a good job but not shes rude and totally lack of professionalism she look very professional on her uniform but not her way of action in dealing customer body language can tell .My Stay in NZ is extended for a month but Id say to my boss who paid for everything on my stay Id request to him that book me another hotel Ill checking out Friday 13th of May and book different hotel coz im not very happy the whole stay here in Ramada its very disappointing sorry .To me its...

I have been charged twice for my stay on Monday 23rd May, at check in my card was electronically processed and it was fully explained that a bond of $50 would be held against the accommodation and would be released when processed at check out... happy to that point and my account was charged $199.75 (accommodation and car parking). On the same day as this was charged, another charge of $244.88 was taken from my account! I call the hotel and ask what has happened - was told that it is normal for this to happen and they would release a credit but could take up to 3 days to show on my statement. I have contacted my bank and the $244.88 has definitely been taken from my account!!! At no stage should this second transaction have taken place and monies been removed from my account using that authourisation. Now the bank are investigating. After travelling nationally and internationally for work for close to 45 years I have never experienced this and it is essentially theft by process. What should have happen was the $244.88 be held during my stay, at checkout the $50.00 "bond" should have been deducted from the $244.88 resulting in the expected charge of $194.88 (I guess there was a small transactional charge that brought this amount up to the $199.75 that was first taken form my account) and that would be the only charge. The amount of money is not the issue - it is the fraudulent process and the response from the hotel itself attempting to defend their process. No customer satisfaction here - I will not be staying again, I will be pursuing this further and I will be sharing my exceedingly negative experience with...

I rang the hotel 1:30pm (check in was 2pm) to say that I was in my way and asking if I could do the check in and they say they could not ask on the phone. I got there 1:45pm, only 15 min before check in and they said that room wasn’t ready. so I park my car which they charged me an extra 30 dollars and that wasn’t clear at all at the time of the booking. Then I left to catch my ferry to Waiheke and said I would go back later at night and I asked for the instructions for when I arrive and the lady at the reception said that she would txt me the password to get access to the hotel. she never did and here I was ringing the hotel on my wedding anniversary celebration to try to get the password to access the hotel when I come back and again the person on the phone wasn’t helpful at all and told me I had to ring the hotel only when I get there because the ser it was 24 hours! And the disaster does not end! when I came back really tired I had to ring the hotel 3 times with not response which was really stressful! After be super stressed and frustrated when supposed to be my relaxing weekend I got a phone call with the password. I will never go back and I am so disappointed that cost me more , I was stressed on my relaxed weekend. I don’t normally write bad reviews and I try to support business but this was way...