Morning Side Suites — Hotel in Lagos State

So let me say that this was my first time in Africa, so I do understand that things are done differently than in the US. |When I arrived at the hotel, I found it to be very clean and the employees are welcoming and helpful. I filled out some information and my room was ready in less than 10 minutes. ||Walking into the room, it was very cold. I loved this. I am from Texas and a/c is important. There was a nice sitting room with a comfy-looking couch. Sitting on the couch, however, it was like sitting on a park bench with fabric on it. But my husband told me that couches are made that way in their country, so I accepted it. The bed was big and comfortable to me. We had a jacuzzi tub and I had an issue with that. I am 5ft 3in with short legs and I had to step up into the tub by holding on to the door. And when getting out, I was always afraid I would slip when getting out. My husband always helped me get into and out of it. If I choose to stay again, I would go for a normal bathtub. We never used the jacuzzi. Most of the time, the water was hot. Sometimes, the water was just barely warm. The first few days, the water was very slow to drain, but the cleaning guy came and did something and the water drained faster after that. ||Back to the a/c, there was a unit in the sitting room and another in the bedroom. We found that if we turned one of the units off, the whole room would still be cold. It works very well. There were only 3 working tv channels … 24hour music videos, news, and sports. Sometimes we’d see big brother, but I brought my own entertainment. The WiFi was ok. My husband brought his own WiFi. ||The hotel food was ok. My reservation gave me 1 free breakfast and I let my husband eat it. He seemed to enjoy it. Now I knew that Nigerians loved spicy food, but almost everything is spicy. I wasn’t prepared. The hotel has a menu that you can access by scanning the code on your phone. The pictures of the food on the menu is not the same food you will receive. We ordered the ribs and fries. The picture shows a slab of bbq ribs, but what we received was 2 big ribs, mostly fat, and some veggies and fries. I tried to order some fish sticks but they didn’t have any, so I asked for chicken nuggets. They brought me some chicken covered with spicy sauce all over it (maybe they didn’t understand me when I said chicken nuggets). I couldn’t eat it and my husband ended up taking it to go. Unfortunately, I have stomach issues and can’t handle spicy foods. I did have pizza and some KFC, so I was good. I did order the actual chicken nuggets from the hotel menu and they brought me 2 huge fried chicken patties with fries. This was actually good to me. Not spicy at all. I ate one of them and went back a few hours later and there were gnats all over it even though it was covered. So I threw it out. I ended up ordering this again on my last day there, but my stomach was nervous because of my upcoming flight, so my husband ended up eating them. ||The pool area was very nice. We didn’t swim, but just sat outside and enjoyed the light breeze. ||There was a small fridge that kept our things cold. The room also had a water kettle. It already had water in it. Luckily, I always travel with some cleaning supplies, so we scrubbed it out and used it to make noodles and coffee. The water gets very hot. There was only a remote control for the living room tv but not the bedroom tv. Same with the a/c… only a remote for the bedroom but not the living room. We just flipped a switch to turn off the living room a/c. ||During power outages, the generators kicked on quickly, so that was good. ||Some things I didn’t really like was that when trying to book this hotel, I had to use Expedia. I’ve never used them before, and I was nervous that something would go wrong because I was not booking directly with the hotel, but everything worked out fine. Also, I took a few credit cards for emergencies or shopping, but when trying to use my card at the hotel, my payment wouldn’t go through because it was not a Nigerian bank card. I was so happy that my husband was there, because I do like to travel solo sometimes and I would have been lost without having a local bank card. It is definitely a learning experience for when I travel back to Africa in the future. Also, there were a few critters. My husband did kill 3 roaches and we had gnats during the last few days there. I live in an apartment complex, so I’m not afraid of roaches. But that’s just an fyi. ||With everything I have reviewed, this is not a bad hotel. I enjoyed my 10 days in Nigeria and I would choose this place again. The hotel price was not bad at all and...

Morning side suites have the worst service anyone can ever think of. Starting from their staff down to their service delivery. Okay, hubby and I decided to go on a weekend gateway and we chose morning side suites so we decided to call to know if we needed to make a reservation first but when we called, and tried to inquire about it the lady that took the call started sounding rude and even dropped the call on my husband. Hubby was furious but I begged him to call again and he did and asked why she was rude and even dropped the call she lied and then apologized. I persuaded hubby that we should still go since we loved what we saw online and off we went. We paid for 3 days for one of their rooms that costs 50k naira making a total of 150k naira and that was our biggest mistake. First, there's no room service in the mornings and literally have to call and call and call before you get one that ends up coming around 4pm with the excuse that you need to put a sign on your door if you need one which wasn't explained to us by the receptionist; The same receptionist that we've been calling. The staff will even refer to hubby and I as bros and sis which I had to lash out on one of them before he apologized. Then we made a payment for a lunch hubby and I had only for us to be told when we were checking out that we didn't. We were both surprised and identified the girl that attended to us only for her to say the POS transaction failed and I was furious because we were never informed. We called the bank and the bank requested for 7 working days to treat the case. We were asked to pay and they assured us of a refund should they get a double payment. Fast forward to a week later, the bank notified us that the payment went through and even sent an email to show them should they deny it but when we got there they kept lying that their accountant is in a meeting blah blah. They ignore our calls and drop the call once they realize it's us, so I told hubby to let the money go. Morning side suites are a fraud and I do not recommend it to anyone because our experience there was horrible and I didn't even explain everything we experienced there but for a hotel that is that expensive, I feel it should also have a high standard. Morning side...

It pains to write this review as I praised the hotel previously. I have been to this hotel 3 times now and since my first trip the hotel has started going down.||In my latest visit there was a massive hole in the roof, scaffolding was erected in front of my room to the point I actually had to climb through it to get to my room. The hotel did not acknowledge this fault either. My roof had a massive leak in it and water poured out the roof and flooded my bathroom, the hot water ran out two mins into a shower preventing me from bathing before a meeting. The hotel could not furnish me with a new room either as they were fully booked. Their solution provided to my shower woes was a room with a hole in the bath and a working sink. ||The final nail in the coffin was when my team ordered 4 different meals to which the response was they had none of the food items we requested. Someone in my team ordered a plate of chips and they had no chips. ||The saving grace at the moment for this hotel is the staff whom are incredibly helpful and friendly. ||I post this review in the hopes that this hotel uses this criticism constructively to fix...