Hotel Riviera Colonial — Hotel in Arequipa

I stayed for four nights at Hotel Riviera Arequipa. The primary reason was the location, and I was able to walk in and reserve a room at a slightly discounted price since I was staying for more than a few nights. I was offered the room at 90 Peruvian Solas a night or about $27 U.S. with breakfast.||||As other reviewers noted the rooms are not as clean as they could be. I had an interior room not on the street. As another reviewer noted the adjoining wall is sheet rock and at 7 AM the first morning I was woken up by a business man speaking loudly using speaker phone. He was having a heated conversation with someone! I personally find this rude and disrespectful and a violation of other people's privacy, and a general lack of courtesy being that it was so early in the morning. In my travels I have been finding this lack of consideration for others more and more. As a public service announcement please if you have to have a conversation in a public area like a restaurant or hotel hallway, please don't put it on speakerphone. Go someplace that is a common area like a lobby or outside. I feel the same rules for smoking should be applied to cell phone use. Respect others who share the space!||||The breakfast was below average. A couple of pieces of pocket bread, butter, jelly and scrambled eggs. Tea was provided with hot water but no coffee, which in places like this is usually instant anyway so it wasn't missed.||||Hot water: I took 4 showers and had hot water for 2 of them. 50% of the time I had hot water. I told them I didn't need my room cleaned every day since the cleaning job was meager at best. I left my trash outside for them in my recycled plastic grocery bags from the market. When I asked for towel replacements there seemed to be a problem with finding fresh towels and once they had to go to another room to get one.||||Wifi was lame. Undependable and erratic. Slow when it worked. Forget about streaming anything at high quality if at all.||||As one reviewer noted there is a pigeon problem but the seemed to have partially solved this with netting over the roof top dining area. However my last morning there was a single pigeon roaming around the tables. One night I thought I would go sit in the cushioned chairs on the roof top deck but found them stained with pigeon droppings and the fabric torn and ratty looking. The roof top that is behind this seating area is basically a place they use as a junkyard and is littered with debris.||||Someone wrote that the receptionist Marsielle (spelling?) was someone who they found helpful and pleasant. I didn't. She was not friendly to me at all and seemed dismissive and curt to me. When I asked for a late check-out she wouldn't do it even though the room wasn't booked up. I know this because they offered me to stay longer no matter if it was an hour or more for 50 Peruvian solas, which was more than half of what my nightly cost was! This was adamantly non-negotiable until she relinquished and offered me an extra half hour. I believe this is because the cleaning staff just wanted to finish their job and go home or whatever.||||Forget asking them to print anything out for you either. I was told they don't have a printer although there was one on a shelf next to the front desk not plugged in and probably broken. However there is an office area behind that as a modern business I am sure must have a printer for their own use.||||This business at this hotel is run by the help and not the manager or owner, who I am sure is never present. As a word of advice he or she should be and take personal pride in their establishment and heed these reviews on TripAdvisor. We offer them freely and truthfully spending time to help other travelers.||||The only saving grace was Deana, one of the receptionists who really does care, who tries to help, and is genuinely pleasant. I have to personally thank her for making what was an otherwise poor experience in hospitality at...

Firstly I'd like to say they accommodated us very well when we turned up as the trip advisor app had a bug and booked us for November 20 instead of October 20! The staff were great about it and there was a room free. ||However, at breakfast the next day there was nothing set up for us, this was sorted in about 20 mins, but there was also no key to our room, the people before had taken it with them and gone off for a tour, but the hotel did not have a spare, so for over 24 hours we had no key to our room and could not lock it when we were not there. ||Finally the key arrived, we went out, when we came back reception had misplaced the key! 20 mins and a few calls later it was located, somewhere in another room.||Also our room was not cleaned and so the bin (which you need to put your used loo roll in) was not emptied, I had to give it to the manager to empty and ask for more loo roll. Maybe our room was not cleaned as there was no key?!||Like I said they did sort out the booking date issue, but after that it was a bit of a fiasco.||Also the rooms are very noisy, one wall is stone, the other is pretty much a sheet of plasterboard (drywall to Americans) you can hear a pin drop next door, and think it is in your room! ||The location is...

Super location! Few steps from Plaza de Armas and Museum Santuarios Andino for mummy girl Juanita and average 7 min. from the Monasterio de Santa Catalina.|Breakfast oke: coffee, juice, cereal, bread and scrambled egg. One day also fresh fruit.|Coffee and tea whole day long. A front terace to relax and enjoy the scenery in the busy street. And benches and stairs to chill. |They have laudry service (aditional cost) and they have a blow dryer you can ask at the front desk. |We also booked a Colca tour through them. It was very well organised with the tour company.||Can be sometimes a little bit noisy from the restaurant downstairs/in the middle patio. But with some earplugs we didn't mind.|You are in the historic center afterall.|Bathroom not that spacy and the space between the wall and the bed to walk around comfortable was very narrow (habitacion matrimonial). But the bed was huge!!!! You can fit 3 people. So it wasn't such a big deal. Don't have any...