La Hostería Boutique Hotel — Hotel in Arequipa

If I could leave 0 stars, I would. La Hostería boutique hotel review||One of the worst hotel experiences I have ever had. For the price we paid, everything was lack luster. From the staff’s friendliness,to the quality of the food, to the size of the room, the amenities. This hotel is a tourist trap, there is no better way to explain it. All the photos are obviously not in season or are photoshopped and have filters. They are completely misleading.||Out of everything the only positive thing was the decor of the hotel which was very sheik. However almost everything wasn’t maintained as well as it should be. The garden was a disaster and so was the room, I had to kill 4 spiders within the first 2 minutes of checking into my room. The front desk agent kept rolling her eyes at me when I challenged the Peruvian national hotel tax, because I am from the USA. Her attitude was appalling. Breakfast is included, but don’t expect much. The eggs tasted of sulfur, the coffee tasted like it came from an American prison. The avocado was unripe, and hard. The sausage was decent, and they told us they were out of a specific kind of bread, when 10 minutes later, we saw a couple sit down after us, receive the bread we had asked for. They only offer one type of juice per day, and almost everyday I have been here, it’s been papaya, which I hate, and they give the minimum amount of food per request. 1/4 of an avocado, one egg, we ordered sausage, they brought us 1, and not even 1/4 of a link of chorizo. The tea was all bag tea, which is not what I’ve seen from all the other hotels in Peru. Also, the only server for breakfast was either walking around while texting or being on phone calls, we had to knock on the kitchen doors to get service repeatedly. The hot tub access is not included and they wanted to charge 17 dollars an hour per person for access to the hot tub. It’s completely over priced for the stay, compared to other hotels that will literally charge you 1/5 of the price with better amenities, a larger room and better service. The only reason why I didn’t cancel my reservation was because they were going to charge me half of the cost of the reservation. They did nothing to accommodate any of my complaints, and basically told me to deal with it. They charged me 3 times the cost for a bottle of wine and chocolates. Let me make this very clear, I have never been treated so poorly in a Peruvian hotel. The walls are hollow even though they are stone, and I could hear 3 different rooms having sex and all their conversations while we were trying to sleep, also there is no way to avoid the loud noise from the street. If you take the time to look over the walls of the common areas, all you see is garbage, scraps from construction that was never finished, and the smell of sewage and garbage everywhere you go. There is a serious bug problem in this hotel, walking through the common areas means you have to walk through clouds of mosquitos and flies. In the room I paid 80 dollars a night for, there wasn’t enough room to walk around without banging my knees or feet on the bed or surrounding furniture. I’ve stayed in hourly hotels for prostitutes which were more accommodating than this hotel.||I literally had to go out and buy my own juices, and was about to go buy my avocado if they told me it wasn’t available again. Also, we requested room service because I notice stains on the sheets of the bed when we first checked in. Instead of changing it, they just kept the same sheets and made the bed. This stay has truly impacted my opinion of Arequipa and it’s left a sour taste in my mouth both literally and metaphorically. This hotel is truly awful and I pray that no one has the same experience I have had. DON’T EVEN RESERVE HERE, BECAUSE IF YOU DON’T LIKE IT, AND WANT TO CANCEL, THEY WILL STILL CHARGE YOU HALF OF YOUR ORIGINAL RESERVATION COST. If you are looking for a positive note, the bell-hop from Columbia was the highlight of the stay because he was so genuinely kind.||Update- after trying to go through the proper channels and asking to speak to the general manager, they finally scheduled a meeting for me at 10 am tomorrow morning. Forcing me to stay another night. Instead of being apologetic, she called me disrespectful for being honest about my experience and stay. They still charged me full price for the nights I stayed, and were not apologetic at all. To add, the safes in both rooms didn't work. There were no bath mats, or drains in the bathroom, it got so humid in our room, that mold literally grew on the outside...

If I could leave 0 stars, I would. La Hostería boutique hotel review||One of the worst hotel experiences I have ever had. For the price we paid, everything was lack luster. From the staff’s friendliness,to the quality of the food, to the size of the room, the amenities. This hotel is a tourist trap, there is no better way to explain it. All the photos are obviously not in season or are photoshopped and have filters. They are completely misleading.||Out of everything the only positive thing was the decor of the hotel which was very sheik. However almost everything wasn’t maintained as well as it should be. The garden was a disaster and so was the room, I had to kill 4 spiders within the first 2 minutes of checking into my room. The front desk agent kept rolling her eyes at me when I challenged the Peruvian national hotel tax, because I am from the USA. Her attitude was appalling. Breakfast is included, but don’t expect much. The eggs tasted of sulfur, the coffee tasted like it came from an American prison. The avocado was unripe, and hard. The sausage was decent, and they told us they were out of a specific kind of bread, when 10 minutes later, we saw a couple sit down after us, receive the bread we had asked for. They only offer one type of juice per day, and almost everyday I have been here, it’s been papaya, which I hate, and they give the minimum amount of food per request. 1/4 of an avocado, one egg, we ordered sausage, they brought us 1, and not even 1/4 of a link of chorizo. The tea was all bag tea, which is not what I’ve seen from all the other hotels in Peru. Also, the only server for breakfast was either walking around while texting or being on phone calls, we had to knock on the kitchen doors to get service repeatedly. The hot tub access is not included and they wanted to charge 17 dollars an hour per person for access to the hot tub. It’s completely over priced for the stay, compared to other hotels that will literally charge you 1/5 of the price with better amenities, a larger room and better service. The only reason why I didn’t cancel my reservation was because they were going to charge me half of the cost of the reservation. They did nothing to accommodate any of my complaints, and basically told me to deal with it. They charged me 3 times the cost for a bottle of wine and chocolates. Let me make this very clear, I have never been treated so poorly in a Peruvian hotel. The walls are hollow even though they are stone, and I could hear 3 different rooms having sex and all their conversations while we were trying to sleep, also there is no way to avoid the loud noise from the street. If you take the time to look over the walls of the common areas, all you see is garbage, scraps from construction that was never finished, and the smell of sewage and garbage everywhere you go. There is a serious bug problem in this hotel, walking through the common areas means you have to walk through clouds of mosquitos and flies. In the room I paid 80 dollars a night for, there wasn’t enough room to walk around without banging my knees or feet on the bed or surrounding furniture. I’ve stayed in hourly hotels for prostitutes which were more accommodating than this hotel.||I literally had to go out and buy my own juices, and was about to go buy my avocado if they told me it wasn’t available again. Also, we requested room service because I notice stains on the sheets of the bed when we first checked in. Instead of changing it, they just kept the same sheets and made the bed. This stay has truly impacted my opinion of Arequipa and it’s left a sour taste in my mouth both literally and metaphorically. This hotel is truly awful and I pray that no one has the same experience I have had. DON’T EVEN RESERVE HERE, BECAUSE IF YOU DON’T LIKE IT, AND WANT TO CANCEL, THEY WILL STILL CHARGE YOU HALF OF YOUR ORIGINAL RESERVATION COST. If you are looking for a positive note, the bell-hop from Columbia was the highlight of the stay because he was so genuinely kind.||Update- after trying to go through the proper channels and asking to speak to the general manager, they finally scheduled a meeting for me at 10 am tomorrow morning. Forcing me to stay another night. Instead of being apologetic, she called me disrespectful for being honest about my experience and stay. They still charged me full price for the nights I stayed, and were not apologetic at all. To add, the safes in both rooms didn't work. There were no bath mats, or drains in the bathroom, it got so humid in our room, that mold literally grew on the outside...

Don't read too much into the negative reviews. There is a lot of misunderstanding. And don't let the "3 star" tag fool you.

Beautiful and luxurious hotel with a lot of personality. All of the pictures I included are taken at/of this hotel!

Staff are kind and caring! They have fluent bilingual staff so don't be afraid to interact and ask for help! They will also try their best to understand and help you either way.

They have a pamphlet to explain the spa pricing, reservation rules, and options, be sure to ask for it! I included a picture of it (as of Nov 2023). The 1 hr Andean massage and private sauna+pool+jacuzzi was really wonderful and romantic experience. The private spa by itself is about $20 per hour. Massages range from $55-90 and automatically includes an hour of the private spa for free. Definitely recommend the bundle.

The room itself is quaint and rustic with a pretty window view and a fireplace. The bathroom is equipped with a jacuzzi jet too.

The dining experience is overall wonderful. The food is fresh and delicious, and every spot to eat is spacious, private, and picturesque. The breakfast is self service and self-explanatory buffet, and the staff allow privacy to the guests to enjoy a peaceful and quiet meal, with light meats, cheeses, fresh juices, fruits, coffee, eggs, waffles, etc. The dinner service is with traditional wait service and has varied food options that are local delights and restaurant specific dishes. The service is soooo lovely and attentive. They also have a pool table tucked away in the restaurant, free to use.

The location is central, bustling, tourist friendly, and perfectly SAFE. Every person needs to be let in through a gate. Surrounded by restaurants, stores, and bars, with a short five-ten minute walk to every location of import in this part of Arequipa, and most importantly, right next to the gorgeous monestary!!

The only con(ish) is that this is an older establishment so you should expect that the foundations are modest. Like there weren't a lot of outlets to charge our phones, the power surged and went out in our room for a bit and had to be turned back on, and it was advised not to throw toilet paper into the toilet. And check out is a bit early (10am). Oh but there is no elevator so it is not accessible friendly. :( But these issues were minor for us and did not really impact our stay overall.

I can't rave about our stay enough! Oh and they have such a cute cat that roams around and gives gentle love. This place totally ruined regular hotels for me! I can't wait...