Henia Hotel — Hotel in Dumaguete

Had bed bugs!!!! There were signs once I got to the room which I only associated later, so they (as professionals) sure needed to notice that before. Considering the fact that when I checked in the toilet paper roll was half used and the soap bottle dirty and used as well, not surprised if they didn’t even change sheets (it also had lots of dark stains)||Could only blame myself for being too tired to notice all these and go away once I checked in.||||The staff did transfer me to another room at night and helped me with the clothes that touched the infected bed, but considering the fact that a google search for an unskilled eye showed clearly that there are bed bugs, it is still the hotel’s complete fault, in this case, to not notice in advance.||(And in the second room there were LOTS of hairs in the blanket)|| ||If they would apologize and maybe suggest some kind of partial refund at least upon check out they would come out much better. Too bad they didn't, it's pretty basic.||||So if you’re coming to this hotel, please at least check your sheets very well and search online how to check, hopefully, it won’t be relevant to you…||||Bed bugs can happen everywhere, but it's how to place prepares for it, and handles such an event is that matters.||||Other than that-||Breakfast was embarrassing, I’m not spoiled but didn’t even want to eat it. (Hard-boiled, non pilled, eggs and a few vegetables that looked bad)||||Had drilling noises in the morning, not sure from where||||Could hear very loud everything from the hallway and whenever another room’s door was open the noise from there||||I can say that the...

I have tried a number of hotels in Dumaguete as I’m there several times per year for work. So, far I have found the Henia to be the best of the many bad options in Dumaguete ||Here are the positives |- It is clean|- the elevator is in good working order|- The bathroom works well including reasonably hot water for shower. The water pressure is decent but not great|- they provide reasonable amenities in the room, including shampoo and dental kit|- there is a bottle in each room that can be filled with filtered water near the elevator |- if you select a “family” room, it is reasonably big with two queen beds|- check in/check out is relatively quick, which is rarely the case in small hotels in the Philippines |There is a pharmacy next door that has cold drinks and any OTC meds you may need||Here is the not so good|- The beds are hard. I like a relatively firm mattress but these are too firm for me|- In the afternoon, when it gets hot, I found the AC really couldn’t keep up and the room was too warm. Not terrible, but not really comfortable |- In many rooms I have found the USB and outlets by the bed do not work. Some do, some don’t |- The bathrooms are sort of dark and depressing|- the bed linens are cheap, the pillows are overly firm and the towels are very rough|- there is an incredible amount of road noise during the day, even when you are on an upper floor||Also, warning, be careful which room you select. The cheapest room is barely big enough for the queen bed and a closet. The bathroom is basically a very small glassed enclosure with a small shower and toilet. These rooms do not even...

In summary the hotel is nice and central in the city, conveniently next to the public market. Amenities are simple and (mostly) working, and the staff are friendly. The hotel itself is clean but not modern, everything mostly works. Cheap value hotel, get what you pay for. I always say I'm pretty low maintenance, but this was a basic hotel experience, at best. Maintenence department is an issue and NEEDS to improve.

I booked a King Double room.

Cons/Negatives: the single small window in my room faced directly into a wall, less than a meter away. So zero natural light, it took me a while to even figure out its a window. the shower did not work, and was gunked up with some nasty green/black mould or something. I asked 4 times to have this fixed/replaced, and never was solved. Could never take a good shower, forced to use the hand shower head. It was honestly pretty gross. the building and general state is very dated and not modern at all, but pretty clean. Maintenance is not great, but everything MOSTLY works. the breakfast facilities are simple and satisfactory, but took some time to find the missing staff. Breakfast did not taste super fresh.

Pros/Positives: Location of the hotel was central and accessible. Central public market is opposite, a pharmacy next door, 7-eleven around the corner, very good location. the staff were friendly and helpful. it is pleasantly quiet and calm within the hotel. towels were...