Grand Traveler Suite Inc — Hotel in Makati

This is unacceptable and highly inconvenient for guests. Having no staff at the front desk in the morning is a major inconvenience for guests who need to check in or out, or require assistance with their stay. It is essential that the Inn have a staff member at the front desk at all times to provide the best level of service to guests. To avoid this problem in the future, the Inn should ensure that the front desk staff is available before 7am and the main door should be opened on time. Additionally, the hotel should inform guests in advance what time the main door will open and when the front desk staff will be available. This will help ensure that guests are not wasting their time waiting for the...

I got a room at the ground floor facing the road so it's a bit hard to sleep with all the noise from vehicles passing by. The AC in the room is also a bit noisy. Hope they can make their rooms quieter / more sound-proof. The property has a nice facade and lobby so I expected a more formal staff when I came in. Service could be more professional. The location is in a relatively less busier street than Zobel Roxas, but there's still a lot of vehicles passing by. Parking is along the street and according to the staff, it's covered...

Manque de professionnalisme. Chambre moyenne face à la route. Énormément de bruit car aucune isolation. Envahi de moustique et nous avons eu 2 cafards. Le personnel est gentil mais pas très pro. Vous ne pouvez pas vous permettre de demander une caution avec ce genre de chambre ! On a demander au propriétaire de garder nos affaires le temps de prendre notre bus le soir car nous devions libérer la chambre à midi, il a accepter mais à contre coeur alors que c'est la base d'aider un client surtout si on veut travailler avec des touristes. Le hall d'entrée n'a même pas un ventilateur alors qu'il fait...