Hotel Casabela — Hotel in Lagoa

I recently stayed at Casabela Ferragudo, expecting a four-star stay, but unfortunately, it fell short in several key areas.

Pros: The location is fantastic, with easy access to the beach and beautiful surroundings. The hotel even has an amazing path leading directly down to the beach, which could be a standout feature.

The restaurant staff were attentive and friendly, providing good service throughout our stay.

The hotel was clean, which is always a positive.

Cons: The front desk staff were not as welcoming or helpful as we would expect from a four-star hotel, which was disappointing.

The decor is quite dated and in need of a refresh. It doesn’t live up to the four-star standard.

While the bedding was clean, the pillows were of poor quality—definitely not what you’d expect from a hotel of this supposed calibre.

There was no mini-bar, kettle, water, or tea/coffee-making facilities in the room. These are basic amenities we’d expect from a four-star hotel, and their absence was disappointing.

There was no room service available, which is a significant shortfall for a hotel claiming to be four-star.

When the light in our bathroom went out, there was no onsite maintenance available to fix it. Instead, we were offered a torch and told it couldn’t be fixed until the next day. This was far below the standard of service we anticipated.

The hotel operates an outdated key system where guests are expected to hand in their key every time they leave and collect it upon return. We found this practice inconvenient and chose to skip this process entirely, but it’s still an indicator of the hotel’s outdated approach.

The hotel does have a small pool and tennis courts, but we didn’t use them. The pool area lacked atmosphere, which didn’t make it particularly inviting.

Despite having an incredible path leading directly to the beach, the hotel sadly doesn’t take advantage of this with any beachfront bar or food service, which is available at other beachfront establishments along the same beach. This is a missed opportunity that could significantly enhance the guest experience.

It’s a real shame that the owners aren’t utilising the full potential of this hotel. The location is truly amazing, yet the standards inside are sadly lacking and very dated. Despite the good location and friendly restaurant staff, the numerous shortcomings significantly impacted our stay.

The lack of essential amenities, outdated practices, and subpar service do not align with the four-star rating the hotel claims. Overall, I would rate our experience at Casabela Ferragudo at 2 out of 5 stars.

This hotel has potential, but it needs considerable investment and improvements to truly meet a...

I have never written a hotel complaint or a review before today, but this experience was so appalling that I could not help it.||||First of all upon arrival I was told that the since the hotel was fully booked, I had been "upgraded" to a sea-view room... Such "upgrade" meant that I was sent to a dungeon-like room, dark and smelling of mould, in an area of the hotel which could not be reached by the lift, and therefore one had to climb up (or down) a narrow spiral staircase in order to reach it (with luggage!).||The room was extremely outdated and lacking the most basic amenities (including bottled water, which is by now a standard offering even on lower category hotels), and the bed linens looked slightly dirty and untidy.||||Further, it was impossible to get food in the establishment (which is far from the town centre) outside of very narrowly determined times. At the swimming pool bar, supposed to have food service all day long, they had run out of the most basic ingredients. The one think they could prepare, a sort of tortilla sandwich, was a caricature of a tuna roll, with 15g of canned tuna, 2 leaves of lettuce and an anemic slice of tomato, in a raw and cold tortilla.||||The icing on the cake was the exhoribitant price of €225 per night for a hotel that was at most worth €100/night, and them denying to have found a brand new pair of shorts I had left in my room upon departure, and making me call back 3 times throughout the day (every time making up a different excuse) in order to find out. No words of courtesy or apology were ever offered throughout.||||In...

We found the hotel charming with a great view. ||We wanted a few days rest in a quiet area before moving on to somewhere busier.||The hotel was great for this purpose. The receptionist who welcomed us on arrival was very nice and very attentive. The staff otherwise ( apart from by the pool)seemed a little miserable and not very upbeat.||A special mention must go to the girl working hard to meet everyone’s beverage and food requirements by the pool. Extremely pleasant and obliging although I should imagine if it gets busier she would struggle as on her own there is quite a lot to do.||We feel the hotel was let down by the resteraunt. The breakfasts were poor and lacked any form of imagination. As this is a 4 star hotel you would expect a more varied breakfast choice and I note others have previously mentioned this .||The staff in the resteraunt seemed miserable- whether this reflected staff moral we are not sure but it could do with being worked on as it was noticeable.||Farraguda was lovely- small but uncommercial which was nice. There were enough resteraunts to keep you going and you can catch the water taxi across to other places to have a look.||There is a lovely walk to the beach from the back of the hotel.||A pleasant experience but just wish the breakfasts had been better as that may be the difference between returning or...