Casas da Baixa - Vila Intendente — Hotel in Lisbon

Bad management and poor facilities.

We got a message two days before arriving that the air conditioning is broken. We asked for fans to be provided and they said they will bring ‘an extra one’ soon (there wasnt even one in the first place). Bear in mind we had two different rooms so one fan doesnt help. So the first night we slept with the windows open as it was hot and the noise downstairs from the bar and from the traffic kept us awake.

Second day arrived and after more messages one fan finally arrived and it barely worked. Worked very well as a heater but the cold air was barely functional and it was noisy so we abandoned even using it. So, more open windows and more noisy nights.

You can see from another review that the air con is a problem. My guess is is that they knew it was broken long ago and just couldnt be bothered to fix it, pretending it was a recent issue.

Additionally the shower leaks all over the bathroom floor and despite saying they will get their maintenance man to check it, of course no one came.

The bathroom wasnt maintained due to the water creating rust/filth (see photo)

Swimming pool was tragic. Full of insects and...

Contrary to some other reviews, we had a much better experience. The management was very attentive and always responded immediately to requests, the apartment was very clean and the breakfast service was great. The location is perfect. Short travel distance to the airport as well as the port (can be easily done on foot). The air conditioning worked perfectly, although I deactivated it as the weather was no longer so hot. The curry smell mentioned in other reviews could indeed be perceived, but only in the stairwell and not in our apartment, so no problem. The pool was clean, at the edge the foil has discolored a bit, but the "green water" mentioned in some reviews was not be observed. The water was definitely chlorinated and clean. Anyway, we enjoyed our stay very much and can recommend this...

Avoid! We booked 3 apartments and 1 was cancelled 2 weeks before we were due to travel. An alternative accommodation was provided which we were told was a 10 minute walk away but it ended up being a 15 minute drive. Our entire reservation was cancelled and I spent so much time calling booking.com/ the accomodation directly to resolve it. No discount or compensation was given. The pool didn’t have any seating and the water was so shallow - it’s nothing like the pictures. As you’ll read from other reviews there’s constantly issues with the pool area, apartments being cancelled last minute and in general it’s so unreliable. I emailed over 2 weeks ago to ask for compensation and haven’t even been acknowledged on WhatsApp or email. So I...