Hotel Luena Lisboa — Hotel in Lisbon

I must say, my stay at Hotel Luena Lisbon was spectacular! It’s a small hotel, but the service is grand.

I arrived exceptionally early for my check-in with endless personal issues dealing with my phone and bank card, however, Caio was ever-so calming and positive. I appreciated his ability to help soothe my concerns and assure me, “all will work out for me before days end!”

After taking a short stroll around the neighborhood to acquaint myself and wait for solution, the manager Bernhard, directed me to a few atms and options to buy an international plug converter. I returned to pay for my room and then he gave me an extensive list of recommendations for places to visit, tour, and how to get there! Which I should note, the location is in a quiet part of Lisbon, but so close to the green line and various buses which make it very easy to get around the city and then some!

My time in Lisbon was lovely, and my late night chats with Caio after returning from the city were very comforting and felt like an old friend; he is no exception to what it means to work in hospitality!

Another gentleman, Rodolfo was so gracious to also give me some great food spots recommendations, help me recall places I’d only seen in passing and guide me how to get to some of the harder to navigate spots on my personal list, and just overall offered exceptional service!

Lastly, though I only interacted with them briefly towards the end of my stay, Ana was a pleasant voice to be woken up by (per my request) the last two days and made checking out a breeze, alongside Pamella!

Overall, all my interactions with the staff were impeccable and I will surely be returning when I’m...

We booked a room at Hotel Luena on our way from Algarve to Lisbon early June of 2025. When we arrived at the hotel at night they said that we could not stay in the hotel, because our daughter (10 YO) did not had a valid ID with picture on it! They said, “they couldn’t accommodate us because of their local laws in Portugal”. After a phone call to the receptionist’s boss and a lot of arguing, we were sent out in the streets of Lisbon, at night! Our daughter was very upset, because she felt it was her fault! We took a few phone calls and finally found another hotel in Lisbon, no problems without a valid ID, we were obviously her parents! More than the double cost, but a much better hotel! We paid €193,82 for the room at Hotel Luena that we did not even see and got a total of € 8 back for not using the room! €185,82 for an argument in the lobby is not what I was looking for”||One month later, a lot of e-mails to booking.com, but the hotel still is not willing to give us any money back! That is why I am writing this review! How can they accept bookings the same day with these regulations? The e-mail with the rules came after we booked the room and placed our credit card details! Did they have more guests than rooms that night? Do they speculate in this? I don’t know, but I am wondering! Stay away from this hotel if you can, there are a lot of much better options in Lisbon!||PS! They also claim to have parking; this is a long way from the hotel and very difficult to find! There are a lot of hotels in Lisbon, pick one of those for your stay in the beautiful...

We had the pleasure of staying at Hotel Luena Family, and we can only share an absolutely positive experience. From the moment we arrived, the warm atmosphere and impeccable hospitality of the staff made us feel at home—truly an “oasis of comfort away from home.” The rooms are meticulously designed, spotlessly clean, and equipped with all the comforts needed to make the stay pleasant and relaxing. The combination of modern furnishings and thoughtful attention to functionality creates a sense of harmony and well-being. Another remarkable aspect was the service. The Hotel Luena Family staff proved to be consistently available, friendly, and attentive, promptly addressing every need and making each moment special. Their dedication and professionalism were evident in every interaction.

The hotel’s location is strategic, perfectly situated to explore the city or easily access major points of interest. Furthermore, the excellent value for money makes it an ideal choice for both business trips and leisure stays.

We wholeheartedly recommend Hotel Luena Family to anyone seeking an authentic experience characterized by comfort, elegance, and impeccable service. We can’t wait to return!

Cinzia, Francesco, Daniela, Luigi, little Stella and her birthday, Claudia, Marco, the little ones Greta and Francesco, and last but not...