Hotel NH Collection Lisboa Liberdade — Hotel in Lisbon

Amazing hotel! Super friendly staff, expecially the front of the hotel staff! Our second time in Lisbon/Portugal. Lisbon was the last part of our trip, which is like the first time, although we only spent 2 days this time compared to 5 days last time. I usually book my hotels before starting the trip but because of the pandemic, it was a different way this trip, and because of that trip was more flexible I could move days here and there for the different parts of the trip, originally was suppose to stay in Lisbon for 3-4 days but shortened it to 2 days, and just the day before we arrive we decided on NH, and it was a great choice!

I am pretty glad I booked this hotel. It was a last minute choice, almost booked an Airbnb but decide on this one. Very friendly staff! From the check-in through the checkout, all was smooth and seamless. The receptionist who checked us in was very helpful, she knew were parking our car temporarily in front of the hotel, and we needed to move it or in our case we needed bring it back to the rental place since this was the last stop of or trip! The location was in Liberdade which is a good walk to all the different parts of Lisbon! The room was ok, it was kind of outdated, at least the decor but it was good, all you need is there. We did not do the breakfast, we actually stayed in anotehr NH in our trip and we did breakfast there, NH breakfasts are always reliable, but for this part we wanted to do breakfast in local restaurants. The checkout was good as well! They held our luggage while we do our last roaming around Lisbon, eating last minute Pateis de Natas and bring some home to Toronto! And then when we came back, they called a taxi for us, and even dragged our luggages to the taxi since we needed to go the washroom before leaving! Again, we got a very great welcome and goodbye from NH staff, which I think is the most important part of...

NH Collection Lisboa Liberdade is located on Avenida da Liberdade an affluent area of Lisbon and walking distance from the Avenida subway (metro) station. The lobby prioritises guest space in a sophisticated but simple style featuring a bar area that is used interchangeably throughout the day. Below the hotel is a food court that offer a variety of options including a coffee shop and healthy food chain serving fresh juices and salads.

The hotel features 12 floors that served by two glass elevators that take you to a spacious rooftop bar and swimming pool on the top floor. The views from the rooftop are amazing, providing an eagles eye view of the city.

Since my last visit last year a fitness room has been added in the second floor which is basic but features three machine, free weights and a multi functional unit.

The room I stayed in was on the second floor and while concerned by the possible noise at the ground level, the room was very quiet. The room featured all the amenities expected from a top hotel including a large bed, highest quality linen, a bathroom with a large spa like shower, modern coffee maker and small fridge, plenty of wardrobe storage and a 50 inch television.

The rate I purchased included breakfast served in the first floor. The breakfast featured a buffet style with a great quality selection of pasties, yogurt, cold meat cuts, juices and cheeses. There is also the option to order eggs in a variety of options. As for the WiFi, there is free basic WiFi provided and a faster option for streaming at an additional cost per night.

Throughout the hotel the service was warm and open including the bar staff in the rooftop managed by Rui. I stayed at the hotel as part of a group booking and the catering ordered was very good and tasty. Highly recommended hotel in the...

The hotel is nice, but way overpriced. The room was clean, the view from the rooftop bar was nice. The rooftop pool is a nice addition, even though it's tiny.

BUT

the ventilation in the bathroom wasn't working the bathroom floor would get wet EVERY time you took a shower due to water leaking we didn't even get a welcome complimentary water bottle - for a hotel charging this much per night, this would definitely be a gesture making you feel more welcomed to further deepen that feeling of "we don't care about you as our customers"... At checkout there was no attempt to even acknowledge we've stayed there for a few nights. No question about how our stay was, or if everything was ok, or if there's anything that could be improved. This might seem like a small detail, but it does say a lot about the hotel culture. energy saving/care for the environment = zero. We'd switch all the lights and AC off when leaving the room, only to find everything back on when we returned in the evening. What is the point of ask the lights being on and AC on full power when we were out for the whole day! And we intentionally switch everything of when leaving the room!

Overall, ok facilities. But they are definitely not oriented towards making guests feeling welcomed and valued. Nor do they give a damn about the environment.

Would not come back here! Nor would I...