O Jardim da Tessa — Hotel in Lisbon

|Behind a discreet magenta door on busy Avenida Almirante Reis lies a beautifully restored mansion converted into a pension, complete with a garden which must give the place its name. As with most old Lisbon hotels, the reception is up a flight of marble steps on the European first floor. There is no elevator. Our room was stunning, the meticulously-detailed ceilings works of art. Like most European rooms, it seems, only one rack was provided for luggage, forcing couples to utilize a stuffed chair for a second suitcase. Two reading chairs would have been welcome. French doors opened to a street-side balcony, but traffic noise intruded with the doors open.|The bathroom was commodious, with a large, modern, albeit slow-draining, shower. |There’s usually someone at the desk during the day to answer questions. Breakfast was very good, with excellent homemade yogurt, fruit, fresh bread, coffee and juice, cereals, meats and cheeses. A charming garden beckons at breakfast if the weather permits.|Two keys were necessary for admittance to the building, and one for the room. The street door key was a three-inch antique and could be tricky to use.|The only down side to O Jardim is its location — a decent neighborhood, with a metro stop nearby, but if you prefer strolling, it’s a bit of a walk to the lively center of town and Alfama, where most visitors want to spend their time while in...

Hello, I have a complaint about the conduct of the accommodation in Lisbon – O Jardim da Tessa.

We had a reservation and payment confirmed for June 6–8, 2025, for six people.

Our flight was delayed, and I sent a detailed message on May 16, 2025, informing them about the delay and that we would be arriving at the accommodation around 1:00 a.m. on June 7.

There was no response, only an answer regarding what time we could check out.

Today they asked again when we would be arriving, so I repeated the information. Our flight was delayed again, and I sent another message — but there was no reply at all.

We had also booked a taxi through your service via booking.com, and everything went perfectly.

When we arrived at the accommodation at 1:30 a.m., nobody responded to our messages. The only reply we received was that we should come for check-in the next day.

What is this supposed to mean??? I do not appreciate this kind of behavior and I want compensation from the accommodation. This will also be reflected in the review for this place.

Please evaluate and resolve this situation if possible.

Thank you, Jana Kojetínová and friendsI am so upset that I can’t even appreciate the parts that were not the fault of the kind staff (such as the cleaning team and the...

Surprised by the positive reviews.||Arrived at 5PM, rang the bell... nothing. Rang again and again, still nothing. |Called the mobile phone number... nothing. Waited more, then phone rang; seemingly the owner.|No apologies, just been told somebody would come and let us in. ||Young girl opened door another 5 minutes later. No apologies, asked me if I rang the bell, which I confirmed. She proceeded lecturing me how to operate the bell by pressing the button.|Then basically called me a liar, saying she was in the office all time and would hear the bell, which I rang at least 50 times.||Next, payment by credit card not accepted- only cash.|When I objected, I have been lectured by the girl again, that it wasn't her fault that they did not have a card payment machine (in a hotel/ B&B in Western Europe!).|Had to arrange a bank transfer the next day, pain for me but didn't want to pay cash- Portugal depends on taxes being paid.||Up to the room, tiny, dated, and with water- damaged ceiling. I travel a lot for a living and this place, although certainly not the worst, is just about acceptable.||There are plenty of nice hotels within a 500m radius; perhaps a bit more expensive, but after this experience, a no-...