Oporto Sky Hostel — Hotel in Porto

While this is a gorgeous hostel with a great kitchen, bathrooms, and lovely back garden, it has BED BUGS. On my first night there within an hour of getting into bed I saw multiple bed bugs on my sheets, pillow, and on the walls. Immediately I alerted reception who was kind enough to move myself and another into a different room and provide garbage bags for clothing that might be contaminated. In the morning the hostel owner vehemently denied having bed bugs and tried to tell me I did not see them. Another guest also saw them. However, to the hostel owner's credit she did afterward strip the room and clean it well. But new guests were in that room within 24hrs. One hopes the deep clean was good enough. I sustained multiple bites even in the other room and my clothing was certainly contaminated. I originally booked a four person female room and was then placed in a mixed eight person room, no mention of compensation for price difference or helping to cover laundry costs. And truthfully trying to fight for it with the hostel owner did not seem worth the ~10 euros. If no bed bugs, a great hostel. Also note the reviews about bed bugs from a month...

Zero stars for this hostel. The location was good, but other than that there were no positives to this stay. My friend and I stayed at this hostel a week ago, for 2 of the 4 nights we had planned. We left after the first 2 nights because of BED BUGS. However, what made it worse was the owner's response--she never once apologized, refused to even check the mattresses, and then turned the blame on us. Furthermore, she was incredibly loud and rude, and went on a tirade about how "impolite" we were to have told a guest who just arrived in our infested room that there were bed bugs and that she shouldn't put her stuff on the bed. We asked for a refund, but the owner argued with us, saying she would only give us a refund for the 2 nights we had been there, and then claimed she didn't have enough cash to refund us (because the card reader was "broken"). But after pressing her multiple times, she magically came up with the cash.The owner said she would call the inspector, but given other recent reviews about bed bugs, it would seem she has not. Would not recommend this...

I cannot begin to say enough good things about this hostel. First off, I was in Porto for a little more than 3 weeks and stayed here the whole time. This hostel is incredibly clean with Lucia (owner) and her staff working very hard to keep it this way. The rooms are clean and boast large steel lockers to store valuables and personal items. There is amazing communal spaces, including outdoor patio and garden with plenty of seating. The kitchen is a decent size and is well stocked with the supermarket being only a few blocks down the street. There is a free (basic) breakfast that consists of juice, cereal, fresh buns and jams.This all said, it is the staff that make this hostel extra special. I actually had a few of the staff take me out and share some of their favourite spots with me, which included watching the sunset from the Palacio de Cristal. Overall, I would recommend and would gladly plan a trip back in the...