Portfólio Guest House Premium — Hotel in Porto

I really wanted to give it a try, even after reading the reviews, but sadly most of them are true. The rooms suffer from mould in the bathroom, the bed is not very comfortable for me (I like to sleep on my stomach, but the bed is so very soft it is like sleeping in an hammock) and there is no soundproofing at all.

I did not want to give it 1 star because the air-conditioning works, I like the neighbourhood and I paid an OK price for a room with a private bathroom (in the low season).

I just would advise my friends to find something else instead and I am not coming back...

We did not sleep all night because of the noise outside and the thin walls. We were able to hear everthing our neighbours were talking. We talked with the manager for a partial refund (we paid 90eur/night without breakfast), but we did not find understanding from his part. The room has no fridge. The bathroom is very small (it is very difficult even to wash your hands), it looks like an improvisation. No storage at all. The whole unit looks like a hostel (and not a premium guest house) with a 4* star...

Horrible, horrible experience! I was mooved 3 times between different lodgings, because all managed properties where either fallibg apart, in poor condition or in any way uninhabitable. The customer service has yet not responded to my message from this morning. The pictures I send, you will see in the attachment, check for yourself. I also asked the service personal today to take care of the situation, she did not do anything either. Nobody cares, as long as they have your money....