Sheraton Grand Doha Resort & Convention Hotel — Hotel in Doha

A Luxurious Oasis with Exceptional Service

I recently had the pleasure of staying at the Sheraton Grand Doha Resort & Convention Hotel, and it was an absolute delight from start to finish. This magnificent hotel not only offers a luxurious retreat but also provides exceptional service that exceeded my expectations.

The moment I arrived, I was greeted by a warm and friendly staff who made me feel welcomed and attended to my every need throughout my stay. The check-in process was seamless, and the staff members were knowledgeable and accommodating, ensuring that I had a comfortable and enjoyable experience.

The rooms at the Sheraton Grand Doha are simply stunning. Spacious, elegantly designed, and equipped with modern amenities, they offer a perfect blend of comfort and style. The breathtaking views of the city skyline or the Arabian Gulf from the room added an extra touch of magic to my stay.

One of the highlights of this hotel is its exceptional dining options. From the sumptuous breakfast buffet to the delectable a la carte menus, the culinary experiences at the Sheraton Grand Doha are truly remarkable. The restaurants offer a wide range of cuisines, catering to different tastes and dietary preferences. The quality of the food, presentation, and attentive service by the staff made each dining experience memorable.

The hotel also boasts an impressive range of facilities and amenities. The pool area is a tropical paradise, offering a tranquil space to unwind and soak up the sun. The fitness center is well-equipped, allowing guests to maintain their exercise routine. Additionally, the spa services provided a perfect opportunity for relaxation and rejuvenation.

The location of the Sheraton Grand Doha is also worth mentioning. Situated along the scenic Corniche, the hotel offers easy access to the city's attractions, shopping centers, and cultural sites. Whether I wanted to explore the vibrant Souq Waqif or take a leisurely stroll along the waterfront, everything was within reach.

What truly sets this hotel apart is the exceptional level of service provided by the staff. Every staff member I encountered was attentive, friendly, and went above and beyond to ensure my stay was unforgettable. From the concierge to the housekeeping team, everyone contributed to making my experience exceptional.

In conclusion, the Sheraton Grand Doha Resort & Convention Hotel is a true gem in the heart of Doha. With its luxurious accommodations, exceptional dining, top-notch facilities, and outstanding service, it is the perfect destination for both business and leisure travelers. My stay was nothing short of extraordinary, and I look forward to returning to this oasis of comfort and hospitality...

On behalf of my whole family, I want to express indescribable gratitude to the Sheraton Personnel for the best time in the hotel we had ever. My daughter has been once with us in Sheraton and asked for her 10th birthday to spend the weekend in this hotel instead of any presents. She was impressed by the interiors and beauty of the whole place. When we just entered the hotel and even before we came to the reception, we had already been surrounded by hospitality and a warm welcome. When Sheraton's Staff noticed that for my kid it is a special day, then there was more! We are very grateful to Mrs. Nikita Bilochi and her colleagues for their care and everything they did to make our stay unforgettable. Firstly, Mrs. Nikita suggested my kid fulfill the entry form, so she was able to discuss with us a surprise they decided to make for my kid. We got the invitation from Mrs. Nikita to come to Club Lounge and discussed some details, which was already very surprising and pleasant for us. Then we went to Nusr-Et restaurant where we spent some time and had a fantastic lunch with the Birthday song and a candle on ice cream in the end. After getting back to our hotel's room, we are surprisingly noticed that our room full of balloons and complimentary sweets. My kid was already absolutely happy, so we are as well. We decided that this is exactly that surprise that Mrs. Nikita was talking about and thought that it's already great and no additional surprises ahead. We've been so wrong! Then we went to spend some time on the beach and by the pool. We had a kayak ride and a very nice time in the pool. When the time came, I've contacted Mrs. Nikita to double-check if we can still come to the Club Lounge. I was very surprised again to get a reply from her that they are about to finish all preparations, so I realized that it is not over yet. When we came altogether to the Club Lounge, we're just speechless about the situation. It was so great. Mrs. Nikita, Mrs. Lily, and their colleagues from Club Lounge prepared for us a special area decorated with balloons and flowers with tasty cocktails and sweets. My kid was absolutely shocked, so we are too. It was really great! The next day our Birthday has continued, and even at breakfast in the restaurant, my kid (and parents as well, of cause) got an additional portion of the warmest welcome and a piece of cake. Now my kid is telling me that we must go again next time to Sheraton and spend weekends and holidays there. And we absolutely agree with her. Many thanks for the...

First I would like to start in security check for bags. The security was rude and asked us if we are going to the salon even tho we already put the luggage in the xray, this was very rude and we said we are going to check in. why would we go there when we have a luggage. ot doesn't make sense. we dont look like homeless and we our wearing conservative outfit as we know there are a lot of locals just for respect.

2nd, they guy assisting us checking in. I dont want go drop his name as I dont want to get anyone in trouble but as soon as he saw us I literally saw him roll his eyes. As other receptionist was so alive assisting white customers and especially LOCALS, this guy was just pissed to assist us. most especially when he knew we were using a corporate discount.

we left but needed to ask something and we saw him assisting other customers which was a different nationality (not asian) and he is happy as hell. haha! so we talked to another receptionist and same treatment we got.

on our next day, there was local who assisted us and it was amazing, i didnt expect it but all of our needs was met. I was expecting the worst but atleast he made sure we atleast get something.

as soon as we enter our room it was so hot and smelling old. I understand it's an old building so we really didn't care.

we just unpacked and went straight to the beach and pool just to check before we eat, the security over there asked us where are we going and we said to the pool just to check, and he asked are u checked in I said yeah, but didnt believe me and wanted to check the card. I showed him the key card and we just walked off.

we are traveling around the world bcos of our work, and checking in to different hotels, whether its 2-5 star rated hotel but this is the first time we experienced this.

I dont know if its racism or what, from what I noticed all of us came from a Third world country so I dont know whats the drill. there is nothing wrong when asking what are we going to do in the hotel, but pls there is another way to say it. I can def see the way they treat us vs how they treat locals and white.

In all goodness the service from the pool restaurant to bar was amazing kudos to the thai girl in the restau and the kuya assisting us in the beach to get our drinks right. :)

will def not come back and even tho we have discount, it is still expensive and we are atleast expecting little enthusiasm with the service and security.

some of them need to get the training modules for customer service from GRAND HYATT AS THEY ...