Cazare Pensiune Cluj Napoca — Hotel in Cluj Metropolitan Area

Because this property is very close to BT Arena, we made a booking for 1 night in 2019 and at that time it was OK.||In November 2022 we need a room in Cluj-Napoca and based in my previous experience I made a booking with months in advance.||We arrived in late afternoon at property and the owner offered us to chose from 2 rooms that are located at semi-basement! We did not like it any and told to lady that I did note make a booking for room at semi-basement and I made booking with months in advance, so I need a better room. She said that only those rooms are left because is full house!||We finally choose 1 room that look a bit better! Room had only 2 small windows, hard to open them. Rooms was dark and under cleaning, with very strong smell of chlorine, floor not vacuumed, cold inside and furniture dirty!||We told to the lady that we do not like the room in those conditions. And we have to go out for around 3 hours. She said that until we come back they will finish cleaning and all will be fine.||We only left our luggage there and went out. When we come back room was in the same conditions. I rang the owner and told her that those conditions are not acceptable and we will leave and ask to return our money. She refuse to return us the money and said that will give us a radiator to warm the room!||The room was in very bad conditions, no fresh air and that strong smell of chlorine gave me headaches. So we left and lost money.||I will never come there again and I will not recommend this...

I contacted them in order to make a reservation on behalf of my NGO for a guest from another city. The woman I spoke to kept insistently asking about whether the guest is "pretentious" and "a party person". This is forgivable. She gave us their bank account details and asked me to make the payment. I was smart enough to not pay before telling them that our guest is trans, would be showing up and presenting their own ID, however their appearance and the gender and name on their ID might not "match". I mentioned this in order to make sure that our guest would not be mistreated or accused of having a fake ID. When the woman heard that the guest is trans, she immediately said that she would not be available during our desired dates (two nights) and that we should find another place. I reminded her that she had been confirming that the dates would be available for the past day and that she even gave me the details to pay for the reservation. Her response was that she does not owe me any explanations.

Anyone who supports the LGTBQ+ community or is part of it can NOT, in good conscience, give their money to the people...

Searching for the worst place in Cluj? You've definitely found it. It beats all my previous bad experiences by far. We decided not to stay.

We were a group of friends wanting to stay for one night and use the pool. Everything was arranged through the phone and when we get there, we're not allowed to use the pool during the night (something that's understandable, but it was stated differently through the phone) and they tell us not to make noise, because they have some Austrian and German guests who'd like silence, like we're not guests and we'll definitely make noise. That was the premise from the beginning. A prejudice without knowing us in advance.

Furthermore, let's talk about rooms: in the basement the rooms smell strange and a friend of mine spotted some mold.

All in all, I wouldn't recommend this place to my enemies, yet alone my friends.

Later edit: the owner is lying about door slams and loud partying. Yes, we were planning to have some drinks, but we told from the beginning that we won't be noisy and will respect all the guests and we were planning on respecting all the...