Hard to rate this hotel because services are very unequal and because we stayed during very high season and paid inordinately high prices. ||First the good:||The best thing about this hotel is Eugenia the concierge, highly professional, knowledgeable, pleasant, cultured. She should be training all concierges in Moscow! (eg. one concierge told me I could not buy online train tickets for Vladimir and should go to the train station instead, which was totally incorrect: Thanks to Eugenia I found about a website in English called tutu travel where you can buy Russian train tickets). Reception staff is lovely as well, and house cleaners do a superb job. The musician who plays the piano at night till 11pm in the hall area is excellent! There is a pool in the basement opened till 10pm. As well as a Turkish bath but no sauna.||And now, the not so good:||This hotel is really old fashioned and a bit non descript: Rooms, a bit dark but quiet even on the street side, are furnished in a 1950s way, and mattresses (even the new ones) are way too soft, hence not very comfortable ( the one in room 587 was however ok). We found heating temperamental, warm the 1st night, then cold afterwards. ||All in all, this is a 3 star hotel which could be great if updated (Rooms need brighter décor and more lamps, as well as sheets and duvets which fit the King size beds.. The entrance hall could also be...
Read moreHard to rate this hotel because services are very unequal and because we stayed during very high season and paid inordinately high prices. ||First the good:||The best thing about this hotel is Eugenia the concierge, highly professional, knowledgeable, pleasant, cultured. She should be training all concierges in Moscow! (eg. one concierge told me I could not buy online train tickets for Vladimir and should go to the train station instead, which was totally incorrect: Thanks to Eugenia I found about a website in English called tutu travel where you can buy Russian train tickets). Reception staff is lovely as well, and house cleaners do a superb job. The musician who plays the piano at night till 11pm in the hall area is excellent! There is a pool in the basement opened till 10pm. As well as a Turkish bath but no sauna.||And now, the not so good:||This hotel is really old fashioned and a bit non descript: Rooms, a bit dark but quiet even on the street side, are furnished in a 1950s way, and mattresses (even the new ones) are way too soft, hence not very comfortable ( the one in room 587 was however ok). We found heating temperamental, warm the 1st night, then cold afterwards. ||All in all, this is a 3 star hotel which could be great if updated (Rooms need brighter décor and more lamps, as well as sheets and duvets which fit the King size beds.. The entrance hall could also be...
Read moreI would like highly recommend this hotel. It is everything you want from a hotel: polite, English speaking staff, spotless good size room, plenty of toiletries in the bathroom, large comfortable beds.The usual extra facilities are as to be expected and there is a live piano player in the foyer. We asked for a kettle to be delivered to our room and it was dealt with very quickly. As for the breakfast it is astonishing, the spread is unbelievable I've never seen anything like it! I had a chat with an Austrian business man who agreed that "this is THE hotel to stay in when in Moscow".||Perfect location as per other reviewers, walking distance to usual tourist attractions but it is also walking distance to the most elaborate and beautiful metro station Ploschad Revolyutsii.||We had a very enjoyable time! Thank...
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