Mona Plaza Hotel — Hotel in City of Belgrade

Prepare to be charmed and impressed by the Hotel Mona Plaza in Belgrade's Dorćol district! It's not just a hotel; it's a place where modern luxury meets warm hospitality, creating an unforgettable experience. From the moment you step into this elegant hotel, you're enveloped in an atmosphere of sophistication and comfort. The modern design, stylish rooms, and impeccable service all create a feeling of being in an oasis of calm in the heart of a vibrant city. The rooms at the Mona Plaza are true works of art. Spacious, bright, with thoughtfully designed interiors and panoramic windows offering breathtaking views of Belgrade. Comfortable beds, high-quality linens, and all the necessary amenities guarantee a restful and comfortable sleep. The hotel's location is simply ideal. Dorćol is one of Belgrade's trendiest and most dynamic neighborhoods, with a rich history and a multitude of cafes, restaurants, and shops. All the city's most interesting sights are within walking distance of the hotel. But the Mona Plaza is not just about its convenient location and stylish design. It's also about exceptional service. The hotel staff is a team of professionals who are always ready to help and make your stay as comfortable as possible. Breakfast at the hotel is a separate story. A huge selection of dishes, fresh products, and impeccable service all contribute to the perfect start to the day. And in the evening, you can enjoy exquisite dishes in the hotel restaurant or relax with a cocktail in the bar. If you are looking for the perfect place to stay in Belgrade, the Mona Plaza is your best choice. It's a hotel that combines modern luxury, impeccable service, and a convenient location, creating an unforgettable experience. I highly recommend this hotel to anyone who wants to enjoy their stay...

When I arrived at the hotel, there was no one at the reception desk. Then a woman showed up, but her attitude was cold and unwelcoming. She checked my reservation and informed me that my room was ready. However, since it was only 1 p.m., I would have to pay an additional 20 euros to access it an hour early. I was stunned — the room was available, yet I had to pay extra just to enter it a little sooner (1h).

I declined. Then came another surprise: a 30-euro per night fee for my dog. I said I wasn’t willing to pay that amount.

But the response I got was even more frustrating — since my booking was non-refundable, I either had to pay the pet fee or pay cancellation charges.

Thankfully, I was able to cancel the reservation through Booking.com.

What I find most disappointing in all of this is the clear lack of staff training. Customer service is essential in the hospitality industry.

Had I been greeted with warmth and professionalism, I would have gladly paid the extra charges. But I refuse to give my money to a place where I'm not treated with the basic respect a...

This hotel is located in Dorcol - a nice residential area close to city center with stunning views from the Fort and the Danube River. Its a 5 year old premise and has potential to be a better hotel if management does the follow improvements: |1. Fix up AC center (it will only work upon request to engineer to fix it temporary - a constant struggle - reception told us to open window which brings bugs and outside noise. Totally unacceptable!|2. Replace linen (towels are thin and scratchy, bathrobes were also old and scratchy, pillows are not comfortable)|3. Housekeeping service issue - even though we left the "service room" light on upon our return to the hotel the room was not serviced. Once the chamber maid told us she could not open our door! This is definitely not good.||Breakfast is great with good selection of luncheon meats, nuts, seeds, fresh and dried fruits, etc. I hope the improvements would be done soon to deserve a 4 star rate and 4 as a review....