Mercure Johannesburg Bedfordview Hotel — Hotel in Gauteng

I don’t know where to start. The only 2 good things about this hotel is its location and the staff. I have never stayed at a worse Mercure hotel nor a dirtier one. Some water was spilt on the carpet so I got the towel to soak it up and the towel was brown afterwards!! I couldn’t believe how disgusting the floor was. We had 3 rooms each stay (stayed twice in a week) and each room had different amenities - one room had no aircon, some rooms had 2 and one room had one. The bathroom in one of the rooms was falling apart. One room didn’t have a washing machine (thankfully they moved us to another room so we had aircon and a washing machine) It was just an awful stay because of how dirty and run down the hotel is. It’s definitely not at Accor standard (I’m an All Diamond Member and have had top Accor status for probably 15 years so have stayed at a lot of Accor hotels). The location is great, across from Eastgate. Breakfast was good. Staff were friendly. Please clean the carpets - that...

We stayed one night for transit and it was very disappointing. • Check-in: Staff was rude and unwelcoming after our long flight. My prepaid booking (2,000 points + ZAR 248.82) was shown as “cancelled,” and I was forced to pay again (1,000 points + ZAR 801.48). Too tired and concerned for my safety to argue, I paid, effectively charged twice for one night. Weeks later, there’s still no refund or resolution despite multiple emails to both the hotel and Accor. • Room request ignored: I asked for a room near reception since we were checking in late and leaving early. Instead, we got the furthest room with no help for luggage. • Poor room condition: Two-bedroom apartment was old and worn, with only two towels for four guests. • Check-out: Staff were polite but could not help with the double charge, asking me to email Accor directly.

I’ve stayed at many Accor properties and this was by far the worst experience. Be cautious and check your...

The entrance and reception area to the Mercure appear upmarket and encouraging, before you look closely and realize the 'books' on the decor bookshelves are made of wood. This sums it up. There's a lot of window dressing but not a lot of real, here. As I was checking in, someone was checking out of her assigned accommodation because of her filthy unit with 'dried vomit' on the carpet. Mine was smelly: years of smoking had been breathed in by the (tired, stained) carpets which exuded stale cigarettes. My shower was inoperable and the bath weirdly tiny. Mid-way through my stay, the loo cistern needed attention and when Reception sent a waiter to assist me after my third call, I dismantled it myself until Maintenance could be summoned the next day. The staff were as helpful and accommodating as they could be, under trying, pandemic circumstances. But the hotel needs a committed refurb to earn its stars. I won't be staying...