Grand Josun Busan — Hotel in Busan

Great first impressions, a nice and elegant lobby, modern room and good location. We then quickly realised there were quite a few areas below its 5-star status. First of all, this hotel has a huge problem with lifts, there is always a long wait and queueing is the norm for such a basic service. Secondly, Grand Busan appears to aim for the luxury market yet they have children invading all areas without any respect to other guests. We don’t have a problem with children but they should have allocated spaces and timings rather than being allowed to scream and play everywhere all-day long ruining the peace of other people. The noise of children was unbearable and the swimming pool was an area to avoid as toddlers were everywhere even inside the hot jacuzzi! There aren’t enough loungers in the pool area so good luck trying to find a seat. The pool also closed for an hour at midday, how odd, everyone leaving wet in the middle of the day! The room was ok but there were no bed side lamps which was very weird for a luxury hotel. You could hear noise from the street, other rooms and corridors that prevented from a good night sleep. Towels were cheap and worn more inline with a budget hotel. Well presented toiletries but content was of poor quality. Complimentary “minibar” is truly embarrassing, just water and a packet of crisps that is never replaced. We visited the lounge bar once and the service was mediocre even we were the only table at the time. We had to pour our own wine whilst staff were more interested in looking at their phones behind the counter. Live pianist was a nice touch though. Staff is well groomed but they avoid eye contact / engaging with guests but this maybe attributed to a language barrier. Zero management presence in the public areas. We don’t think we would return to Busan ever again but having had a good look around, Grand Josun (even with its issues) is probably the best choice for accommodation but do manage your expectations as it isn’t a truly...

Hands down the best staff ever!

1st off got in early and checkin wasn't until 3pm and I came in a few hours before checkout for the guests and I asked if there was a room available to check into because my daughter barely had sleep in the plane and her nap was cut short. I had 2 rooms reserved for that day and I know it's way too early to checkin so I informed concierge I was willing to pay an extra day so my daughter can rest. Lady in the front said not a problem, searched database and bam! Got me a room to check into early and she waved the fees! Much appreciated!

2nd: A few hours later I ordered food for delivery on an Korean app.. All seemed well with translation and order but waited downstairs for a bit bc the time slotted was 30min or so... After 30 minutes I got a noticifation on app that my food was delivered but it was nowhere to be found. Same front desk lady from the morning and asked if I needed help and I asked if food was delivered to them and there was none... Bottom line she went out of her way to read from the app, call the restaurant, find out what happened, got my delivery redelivered and wanted with me outside to make sure I got the delivery... She and staff was awesome and I appreciated their help.

3rd. Later that evening I repeat and order but different restaurant but this time I went downstairs right after ordering to make sure the mishap from earlier didn't happen..it didn't.. Time on app was longer and deliver was faster than the app BUT the same front desk person and valet person chatted with me to make sure I didn't have issues while I waited. Sorry, long review but bottom line; this was day one and the staff was very informative and very helpful. They spoke awesome English and I can't say how much I appreciated their help. 5 stars for the staff, rooms,...

I can't say that everything was perfect because usually it's not wherever I go; however, what this hotel staff did when I had any issue was above and beyond anything I've ever seen. When you approach this staff, you will get first class service. They will greet you at the front entrance, direct you to where you need to go and help you with your luggage. Not only that, it's what they were doing. I don't know if anyone else noticed them doing this, but they literally treated us like royalty. They took our bags all the way to our room and escorted us on the elevator. There were 6 guys. My wife and I had a problem with our room the first night. I called the front desk and told them, and they came to our room within minutes. Once I told the gentleman that came to our door about the problem, it's like an alarm went off. The hotel staff (I think the concierge at the time) upgraded our room to a premium one. It was so nice, that we didn't want to leave our room. Put on Netflix and literally chilled. ;) I won't go on and on about how many amazing things happened during our stay. But I will end with this, whenever you see someone "Jeol" the way they did to me and my wife with no eye contact, is absolute respect, politeness, gratitude and humility. This type of respect goes a long way with me. I know if I need something, they will get it for me. Guaranteed! We will go back...