Jardines de Nivaria — Hotel in Adeje

There was nothing 5 star or luxury upon entrance to this hotel. There is free parking, which is a plus, but it's in a dark, tight, smelly underground garage. The whole hotel just screams outdated. Upon check in the staff were not vey friendly and spoke little English, despite being a major tourist destination. There are multiple buildings so staff accompanied us to our room to then further explain how things worked like the A/C. Once again we were underwhelmed and disappointed. We had a "view" overlooking the pool and a decent size terrace. Inside the room was dark and dated. There was no desire to want to touch anything. The bed wasn't comfortable nor were the linens luxurious. There was hair in the tub. The shower was basic. They provided a water bottle daily and there was a Krups Piccolo coffee machine. They put chocolate on your pillow every night, but it didn't taste very good. It was my boyfriends birthday while we were there and they left a bottle of sparkling wine which was a fun surprise. We were frustrated because we wanted to use the locked mini fridge. Reception tried to sell us a 20 euro pack of water/snacks to be able to use it otherwise it was 10 euro a day just to put things inside. One day we got locked out on our terrace! When we called reception for rescue they hung up quickly as though this happens often and when the man let us in he said the door locks automatically when it's closed... Breakfast buffet: We enjoyed spending the morning on the terrace overlooking the pool for breakfast. You find your seat first so they can bring you a plate. If you want coffee, they serve it then which was frustrating because it gets cold while you're getting your food. Due to COVID you could not serve yourself. It was annoying when you wanted water or juice because you can only carry so much and you would have to go back and forth for one small glass of water. They had a good selection of things, hot and cold, but it was the same every day. Some mornings the staff were friendly and nice. Others, they were rude and cold. They would take your plates from you without even asking if you were finished. One day my partner and I both got up to go get more food (but left a plate of untouched fruit) and when we came back our table had been cleared and someone else's bags were there. When we asked staff what happened, they just moved the other person's stuff to a different table without even telling them. They have live music every night, and although the 3 different singers we saw weren't that good it was still fun to have a drink outside and listen/laugh. The pool is large with waterfalls and one of them is heated. The jacuzzi really just kind of spits water around rather than massage jets. You have towel cards which gets you 2 towels. We noticed that, even though you aren't supposed to, people would save their towels and put them out around 7-8 in the morning to claim their spots. We had massages at the spa. It was fine but nothing special. The rooms weren't dark or cozy, and they didn't have aromatherapy just music (which they promptly stopped when our massage was done). The gym is small. They have pool tables and tennis courts but you have to pay to use them. Overall we were disappointed in this hotel and would not consider it 5 stars or stay...

We are currently day 4 into a week stay at this hotel , I'll start with the positives , beautiful grounds and hotel is kept immaculately clean in all areas . The staff are all incredible, very hard working and nothing is too much trouble. The rooms are spacious, clean but a little outdated. The food is in our experience pretty average and very basic /bland compared to other destinations in the world we have travelled too, but it's plentiful and something different to choose from daily if your used to very basic ,unflavoured food,personally we don't really like a buffet evening meal and we presumed they would be a couple more dining restaurants included in the full board package we booked so this is a little disappointing. We have had to eat out at other restaurants as we can,t face eating the same bland repetitive cheaper option food.The charge of water with meals is confusing, understandable other drinks charged but water should be included with meals with no extra charge as it is in most other destinations. In hindsight we wouldn't have booked the full board option as we are what you call very big foodies and have eaten all over the world so we are disappointed with the overall food quality. The pool area is gorgeous ,but so so quite even a very quite bit of background music would make it feel less like a library, just feels a bit lacking in atmosphere. After reading reviews before we arrived then arriving we have come to the conclusion that a good majority of these reviews were written by an older clientele. We are alot younger in age to the majority of guests and so therefore think that the hotel description should have a caption stating fantastic hotel for over 60years of age , as it would be more suited to that age group unfortunately we are a younger age group and it's definitely not a hotel catered towards the younger age groups. Maybe if this is stated in the description then we wouldn't have been misled by all the reviews. If it was a loud over 18,s holiday then the description would state that and we definitely wouldn't book that either.Nothing against anyone of the older age group but it is very misleading towards visitors who are not in that age bracket. The price of the full board package we paid doesn't reflect with the experience we are having and it's been very costly for this type of holiday. Also paying extra money to use the spa which is part of the hotel is ridiculous and very greedy.Never in 30 years plus travelling have we had to pay extra for a spa area in any hotel around the world .Unfortunately I think we have choosen the wrong hotel in the area for our personal needs which could have been avoided if the description and age appropriation was clearly stated in reviews , misleading to say the least . We will try and enjoy the rest of our stay but unfortunately we won't be one of the many guests who return 8,10,14 times . This is our honest opinion and hopefully a clear one in helping other guests choose the right hotel for them. Thankyou so far to all the amazing hotel staff , you all do a fantastic job keeping the older generation especially happy , hence why they obviously return year in year out ,it's just not the right hotel for us , we like a little bit more going on we,re not ready to...

This was our third time visiting and once again we were really impressed with the level of service, value and attention to detail. ||We have visited the hotel the last three years in a row and the team have set and maintained a really high standard of service. Every member of staff we encountered across the hotel was really kind and positive, which lead to a really positive atmosphere around the hotel. The consistency of the high level, friendly service is what makes the hotel truly excellent. It was also great seeing staff from previous visits still working at the hotel. The best service we have received at any hotel! ||My husband and I opted for a suite for this stay (previously we have stayed in standard pool view rooms - which have been lovely). We stayed in room G303 which was recently refurbished- what a fantastic room! The new styling is in keeping with the hotel decor and all of the new furniture and fixtures are a high standard. The suite also has a great view of the sea. I would highly recommend a suite if you’ve not previously stayed in one! The room was always cleaned to a high standard by the housekeeping team. ||It’s also great to see further innovation since our last visit in the form of the app, allowing you to access key hotel services/information quickly and conveniently. We ordered additional items to the minibar twice during our stay and on both occasions the items arrived within the hour, which was great.||We stayed half board again and we’d highly recommend it. The dining at this hotel is great, with a buffet restaurant for breakfast and dinner. Although meals are buffet style, some of the items are cooked then and there to your liking. The restaurant has great variety and there’s something for everyone. Every member of staff we encountered in the restaurant (chefs and waiters) were all really friendly with high attention to detail. ||The pool continues to be one of my favourite parts of the hotel. The heated salt water pool is lovely and even if you aren’t keen on swimming, it’s a delight to cool off in. Sun loungers continue to be readily available into the afternoon and you won’t find people ‘saving’ loungers, which adds to the relaxing vibe around the pool.||I would highly recommend the hotel if you are looking for a high quality, relaxing break. We will definitely...