Meliá Jardines del Teide - Adults only — Hotel in Adeje

This is NOT a 5 * hotel. If you are happy with a 4* AI it's okay but lacks the basics/service you'd expect when you book 5. Disappointing when you pay extra for 5. We were all inclusive for 10 nights coming home today 13/04/19. 2 adults with 3 children. Also 11 other family members. Breakfast- different varieties of food. Something for everybody but Food needs to be hotter. There's a microwave that people were warming their food with. To get hot water for tea you have to boil the kettles, if you get down after 9.30 there's no tea pots left. Struggled with hotel not having enough bowls to cater for the amount of guests. Lots of people complaining. Couldn't find any spoons to eat yogurts with. When staff asked they'd go to locate some. When the hotel neared capacity its obvious they struggle. The one main restaurant is to small to manage. Lunch- definitely best food of the day. I think because there's less guests at lunchtime the hotel manages. Steaks, fresh chicken cooked for you which was very tasty. Lots of various meats in sauces/salads/pizza for kids/pasta. Waiters always on hand to serve drinks. Dinner - cattle market is how to best describe it. They have dinner 630-10pm and around 730 pm gets extremely busy. There's a range of foods but I know a lot of people started eating out due to how the restaurant was in the evening. Some of the waiters clearly didn't want to be there. There's a tall one who was always lovely who really was an asset to the hotel but the others could learn from him. Drinks- range of drinks available on AI. Pool service wasnt very good during the day, sometimes as if it was an inconvenience to serve you. Didn't eat food at pool bar as lunch menu in restaurant so much better. Drinks in upstairs bar ranged from cocktails, spirits, beers, wines. Areas to relax--There isn't a lounge with comfy chairs to relax to entertainment at night. The upstairs bar has an outside area which has a singer on but gets cold outside. Inside the bar area is small tables with plastic style chairs. This hotel needs an entertainment area. Children's facilities--The staff Elenora and Alex were great. They really worked hard with what they had. During the day is kids club but I wouldn't leave the children un supervised as they can just walk off so not a secure one. Activities were colouring, painting, water games. The play area which is near the downstairs pool is very outdated and not really any good. Kids got bored after 5 minutes. Theres nothing upstairs at all for the kids so at night if you want to sit down and relax, have a drink it's just not possible. Nighttime they had a couple of cinema nights in the kids area downstairs which the kids loved. Given popcorn and sweets. There were minidiscos (staff tried hard but after being at various hotels they clearly don't have the facilities available to them. On the last night there was a show with gymnasts doing a show. In other hotels this would be enjoyed by all guests in a function lounge but clearly this hotel hasn't the facility upstairs where the bar is. Instead if you sit downstairs at the kids club you have to go in 2 lifts back up to the 5th floor to go back down again. No good if your on your own with kids. Hotel room- the hotel has gone through a renovation from what I've read. The room wasn't 5* but then you don't spend a lot of time in there. Basics like 4 people sharing a room and only being given 3 towels by the maids so you'd have to ring down for more. Our lock in our door failed at least 4 times and each time the janitor came up meddled with it and it worked. Last time the maid had cleaned during the day and when I got back to the room it was unlocked. Been unlocked for hours. I rang down and he did come back and change the lock. There is the level service of the hotel which to be honest did seem to get better service and their areas appeared 5. Shame really as the whole hotel should be like this if its classed as 5. This hotel needs to sort the basics and read the reviews and listen if they want to make...

I stayed at Meliá Jardín del Teide for a week and, overall, I would not rate this as a true 5-star experience. There were positives, but also a some disappointments that really let the stay down. In reality, this hotel just about scrapes a 4-star rating at best. The staff in particular need proper training in customer service and waiting skills, as these were consistently poor throughout our stay.||Room:|The room itself was spacious, comfortable, and modern, with a large TV, sofa, table, and a big bathroom mirror with lights. The bed and pillows were comfortable, but it was two single beds pushed together rather than a proper double. Storage was good, though there were only seven hangers for two people, and I was disappointed to find dust on top of the wardrobe that wasn’t cleaned even after mentioning it to reception. We were given more hangers after asking. Our terrace was large with sun loungers and a table, but because it was communal, it didn’t feel private or secure.||Cleanliness & Maintenance:|The room was generally clean, but dust remained ignored. Some sunbed cushions were dirty, the air conditioning initially sounded like a broken lawnmower, and paint was peeling off at the bottom of the pool. Coffee and toiletries weren’t replenished in the room consistently.||Food & Drink:|The food setup was buffet only on half-board (no à la carte included). At times food ran out and wasn’t promptly replenished, and basics like butter, spoons, and coffee were missing. Staff often left plates uncleared, so you’d be eating dessert with dinner plates still on the table. The orange juice was undrinkable, the Coke by the pool came from a pump. Some of the kitchen staff were also rude and unwelcoming. It was hard to get their attention to order freshly grilled food. ||Service:|Service was patchy throughout. At check-in, there was no offer of a drink or even a seat, and we stood waiting for ages to do all the admin. At the restaurant, we often had to wait to be seated as nobody was at the desk, and waiters frequently dropped glasses and plates. The atmosphere didn’t feel 5-star. Around the pool, table service seemed to be reserved only for those who tipped in advance.||On the positive side, Maria and the animation team were consistently friendly and enthusiastic, and the entertainment itself was a highlight—fun, lively, and well-timed with sunset acts followed by bands or singers until about 10:30pm.||Facilities:|The gym was decent but could do with more equipment (another treadmill and more attachments for the cable machine). The pool itself was a good size, clean, and at a pleasant temperature, but sunbeds were crammed tightly together. The hotel is set on a hillside—great views, but it involves a lot of stairs and a steep 20-minute walk into town, which isn’t ideal if you’re not fit or have mobility issues.||Other Issues:|Smoking was allowed everywhere with no clear non-smoking zones, which was unpleasant. There were also issues with the hotel’s website not loading properly to view activities or menus. A particularly disappointing experience was the “special offer card” left in our room, which suggested we could choose a €100 credit, massages, or other perks. In reality, this turned out to be a sales tactic for a costly loyalty program (€4,500+), which wasn’t made clear. When we queried it at checkout, the hotel refused to honour the credit, and strangely, the card itself (along with a pair of Hugo Boss swim shorts) disappeared from our room mid-stay. The swim shorts could have fallen off a balcony but nothing had been handed into lost property. ||Overall:|While the hotel has potential—with spacious rooms, nice entertainment, and a big pool—it falls far short of what a 5-star rating promises. Inconsistent service, disappointing food, lack of attention to detail, and poor communication overshadowed the positives. At best, this hotel just about manages a 4-star rating, but the staff need to be taught proper customer service and waiting skills before it could ever be considered...

This is definetely NOT a 5 star hotel. It is 3 star at best, 2 star on good day. We previously stayed at the Iberostar Anthelia for a week and had to book another hotel on our day of checkout due to our flight being cancelled back to Gatwick due to the drone.

We spent a couple of hours looking for something reasonable with good reviews, and landed on this hotel. We paid €447.05 for 3 nights in a "Deluxe Room", half board.

We arrived at the hotel yesterday evening and were put in a disabled access room (510) and told the only other rooms they had available did not have a balcony or terrace, of which our room was advertised as including, and we would have to wait until the morning to be moved to one. The walls were paper thin & we could hear the entire telephone conversation of our neighbour as well as every word blaring our of her television. Every movement someone made in the room upstairs we could hear too, and the room stank of petrol fumes.

That evening we asked to move rooms as it was like going from heaven to literal hell, we were exhausted and just wanted something nice to eat and somewhere quiet and comfortable to sleep. We were moved to room 743 which is a corner room, no balcony or terrace, but the view was nice but we could still hear the entertainment blaring out on the terrace of level 5.

We then headed down to the dinner buffet and had a certain expectation after what the Iberostar had to offer. What a disappointment! Old dried up looking meat casserole which was literally sat there from when we went to dinner until we left, fish something which was sat under the heat lamp bubbling away in oil and was hard to the touch it'd been sat there for so long, chips which looked like they'd been refried from the day before (We don't normally eat chips as a rule when on holiday, we opt for the local cuisine). I ended up filling up on cheeses, of which to be fair there were many, and bread rolls. 2 x coke cost us €6. They did have a large selection of cakes for dessert but we're not really dessert people. The best way to describe the buffet is that it had the ambience of an IKEA restaurant, with food worse than a Harvester.

That night we retired to our room hungry. Thankfully the nightly entertainment blaring out on the balcony of the buffet area stopped about 23:30 and the entire hotel fell into silence. The beds are basic to put it politely, no duvet just a sheet, and the mattress reminds me of the one I had in student halls back in the day. The bed linen is dirty, and the floors filthy so much so that my soles were almost black after 5 minutes of walking around bare foot in the room. The decor of the room is on par with a Travelodge, no expense spared! /sarcasm

This morning we tentatively headed to the breakfast buffet. The salad and bread section looked exactly the same as it did at dinner the night before. Bread for toast was stale. Hot drinks are self service which we only found out after asking for a pot of hot water. The bacon looked half cooked. The only solice was the "egg station" where you could get fried eggs/scrambled eggs/omelettes made freshly. The chef manning this station was the grumpiest jobsworth we've come across on our holidays to date, of which we usually try to fit in 3-4 per year around the world. With no queue, we were asked to move around the other side of a pillar just to put our order in for the omelette, and then move back round to where we were originally standing to wait for it to be cooked which made no sense whatsoever. The hash browns were so old they were chewy, the beans were cold we had to heat them up in the provided microwave (Yes, you read that correctly, a 5 star hotel has a microwave to reheat their food).

Location wise, Google maps does this place no justice. You're so far up the hill you can almost touch Mount Teide! But dispair not, the hotel realise this and provide a free mini bus to the beach a few times a day.

Let's see what the next 2 nights...