park hotel — Hotel in Barcelona

I've stayed with this hotel for a number of times now, I would think about 7 times also before covid. The company I work for has also sent quite a few others to this hotel over the years. After this last visit I can say that it will probably not be the case anymore.

To be honest, I felt like I was annoying the staff at the reception, it was always with a quick, condescending way that I was given answers. Like I was getting on their nerves. I paid almost 1.100 Euro to stay 1 week. In that time, the phone was broke, my door would not shut properly without slamming it, the room STANK !!! of sewage (I was told because of the pool filter or something and I was directly next to the pool basically in room 721 - the cleaning lady spoke no english so that's the info I understood), the breakfast was not to great standards; never was there bacon, the boiled eggs cold. The coffee machine broke, so the waitress was so angry that she was slamming chairs and saying angry stuff in spanish loudly about how management never takes care of the machine; she dropped all kinds of glasses and plates in the kitchen; then the cook came out and looked at me and rolled his eyes and shrugged (how do people in service actually work like this???) . It was unrelaxing and not worth the price at all. The only helpful and sincere person I met there was the girl at the reception who always asked how my day was, and also the room cleaning lady (the elder one with glasses). I was not even offered ANYTHING in response to having to sleep in a stinking room with no phone. I thought maybe someone would say to me "sorry about all the inconvenience, have a wine on us" but not even that!! Only the next day I was asked if I wanted to move (I declined only because I was traveling to Valencia for 3 days on that day and I was told that afterwards it would be fixed so I didn't want to move if it would be fixed. But when I came back, only the phone was fixed - the smell was still there and the door I still had to slam). Also, my credit card was charged for a night on the first day of my stay, even tho my company pre-paid the whole stay in advance and it was confirmed. I had to wait several days before it was booked back to my account.

At the checkout I was not asked once how my stay was. I would have otherwise told the guy there directly. But maybe he knew I would say something and chose not to ask anything. He was the most condescending of them all anyway. He never freely said Hello or Good bye. Only interested in himself. Horrible person and not sure how he can work in service! When he reads this he will know who I am, for sure.

I did not have a welcoming or pleasant stay there this time and next time I and my company will choose another hotel for this or any other stays.

If you feel too secure and think you have enough guests, then think again. Covid isn't gone and one day you will be surprised how quickly guests can leave and go somewhere else. One should never feel too stable but there is always room for...

I rated this hotel as a 1/5, though I’d like to have given it a 0/5, because the first morning I was there, as I was opening the shower door after taking a shower, it shattered immediately. There were shards of glass all over my body, especially my hands and feet. I had little cuts all over myself and could not walk without assistance out of the shower.||When the friend I was traveling with called the front desk and notified them that the shower had shattered, they simply said they would send housekeeping up. After ten minutes of being covered in glass, (I could not rinse it off because the glass was all over the floor and sink), I had to go downstairs myself, still bleeding, to talk to the front desk attendant. I was only able to get there because my friend found the only clean towel, (the only towel without glass on it), placed it over the glass, and I walked on that to get out of the bathroom. ||When I told the front desk attendant (I do not know his name but he was working the morning of August 9th, 2025) what happened, he simply looked at me confused and said housekeeping would be up shortly. I said there’s glass all over my body and showed him my hands. This is when I asked for a new room to take a shower. He said they were all booked, which I understood, but he nor anyone else offered me band aids or a towel to clean off the glass or even offered an apology.||The front desk attendant sent up the person who had been attending the bar to see the bathroom. She saw it and swept up the glass. He eventually called this person and she explained that the shower had not merely broken, but shattered. That’s when he asked her to put me on the phone. She gave me the phone, told me that they would have a room in the afternoon, and in the meantime I could go “explore the city”…. while I was still covered in glass.||Instead of dealing with the obvious carelessness of the hotel any further, (and thoroughly upset at this point), I booked a room elsewhere and left. ||I did not follow up with Park Hotel as I thought the behavior incredibly careless, inconsiderate, and atrocious. Hotels, no matter how affordable, should be run by people who understand they are in the business of hospitality. This hotel, I fear, possesses no one who cares about that.||No manager reached out to me, and no refunds were offered. ||At my next hotel, upon my arrival, they gave me band aids, a towel, and made sure that I could enter my room four hours early to shower and get the glass off my body.||I highly discourage anyone from staying at this hotel. when traveling, there’s bound to be some kind of minor or major inconvenience, and this hotel is ill equipped to...

I rated this hotel as a 1/5, though I’d like to have given it a 0/5, because the first morning I was there, as I was opening the shower door after taking a shower, it shattered immediately. There were shards of glass all over my body, especially my hands and feet. I had little cuts all over myself and could not walk without assistance out of the shower.

When the friend I was traveling with called the front desk and notified them that the shower had shattered, they simply said they would send housekeeping up. After ten minutes of being covered in glass, (I could not rinse it off because the glass was all over the floor and sink), I had to go downstairs myself, still bleeding, to talk to the front desk attendant. I was only able to get there because my friend found the only clean towel, (the only towel without glass on it), placed it over the glass, and I walked on that to get out of the bathroom.

When I told the front desk attendant (I do not know his name but he was working the morning of August 9th, 2025) what happened, he simply looked at me confused and said housekeeping would be up shortly. I said there’s glass all over my body and showed him my hands. This is when I asked for a new room to take a shower. He said they were all booked, which I understood, but he nor anyone else offered me band aids or a towel to clean off the glass or even offered an apology.

The front desk attendant sent up the person who had been attending the bar to see the bathroom. She saw it and swept up the glass. He eventually called this person and she explained that the shower had not merely broken, but shattered. That’s when he asked her to put me on the phone. She gave me the phone, told me that they would have a room in the afternoon, and in the meantime I could go “explore the city”…. while I was still covered in glass.

Instead of dealing with the obvious carelessness of the hotel any further, (and thoroughly upset at this point), I booked a room elsewhere and left.

I did not follow up with Park Hotel as I thought the behavior incredibly careless, inconsiderate, and atrocious. Hotels, no matter how affordable, should be run by people who understand they are in the business of hospitality. This hotel, I fear, possesses no one who cares about that.

No manager reached out to me, and no refunds were offered.

At my next hotel, upon my arrival, they gave me band aids, a towel, and made sure that I could enter my room four hours early to shower and get the glass off my body.

I highly discourage anyone from staying at this hotel. when traveling, there’s bound to be some kind of minor or major inconvenience, and this hotel is ill equipped to...