Elvira 50 — Hotel in Granada

Stayed in these apartments in December’21. Very bad experience with them! We spent one night and they requested a deposit of €300 via PayPal. I had been chasing them for details on receiving the keys to the apartment days prior to arrival, they said they would be there to hand them to us. On the day we were arriving I again messaged and called and would not give us the details of the keys until they received the €300 deposit. The PayPal payment had to be sent through friends and family, something I did not know at the time was that you can not reclaim money back from PayPal made this way so they were very sneaky! I found it all very unprofessional and suspicious which caused a very stressful moment but we had to pay as we were already on our way to Granada with no other booking for that night. They then sent a screenshot with a code to open the main door and another code to open the box at the door of the apartment. The apartment was not very clean and very simple. The next morning there was a knock at the door and it was a man, I had been dealing with a woman, I was quite scared as this was unexpected, they did not mention they would call to the apartment, again another strange behaviour. This man came around early in the morning to make sure we would leave at 11am even though we had confirmed with them we could leave at 1pm. We left the apartment clean, I washed the plates and glasses we used and took out the bin. We only stayed one night and spent the evening and night out in Granada enjoying the city. So we did not spend much time in the apartment no ‘use/damage’ to the apartment. I am one month later still chasing the €300 deposit! Numerous messages and calls to the owners with no reply I have now contacted Booking.com where the booking was made and they have been in contact with the owners. They have said that they will not refund the deposit due to damage made to the apartment! Which is false! We left it clean and in good condition, we are 3 working responsible adults in our 30’s who went to spend a night in Granada enjoying the city! We spent very little time in the apartment and have to reason to damage it! It has been a very disheartening experience with them and has caused a lot of stress! I don't understand how people like that can be renting freely. A complete disappointment. They are crooks who will keep your deposit, if you have read this please take my advice on not booking these Elvira 50 apartments in Granada! I have attached other reviews from booking.com - ‘note to self’ read carefully many reviews before...

DO NOT BOOK HERE. I booked these apartments on booking.com, which I have used numerous times in the past. I do wish I had done more research before booking as this place is clearly a scam. When we arrived, we spoke with a woman through the speaker at the door who wouldn't allow us to enter until we messaged a certain number on Whatsapp. We messaged the number and were immediately told to send a deposit of 150 euros via Bizum (spanish cash transfer). They were very brusque and rude in the request. We had booked these apartments because of the cheap price (it was 70 euros for 2 nights) and so this deposit was double the cost of our stay, which we had ALREADY PAID. I felt very suspicious of this and so I looked up reviews and found the Google reviews, and after reading that we likely would never see our deposit again, we left the property and went to another hotel, as for us 150 is quite a lot being young students. After leaving, I didn't cancel the booking as that would force me to accept the charges, which I did not accept as I wanted a refund. The owner of the property then attempted to charge me an 80 euro fee through booking.com for being a "no-show." Luckily booking.com had my back for that one, but still I haven't been able to get a refund on the stay or get the property removed from booking. DO NOT BOOK

Edit: they tried to remove my review for...

Muy buena ubicación y buenas instalaciones, con cocina totalmente equipada. El pero lo tiene la atención: Insisten mucho en que pagues una fianza por adelantado de 150€ y únicamente por bizum o transferencia, nada de efectivo por que TODO el servicio es remoto. Les informé que no iba a pagar fianza hasta ver con alguno de ellos el apartamento y en qué condiciones nos lo daban, así que pasó a darnos las instrucciones sobre cómo entrar y que lo viésemos por nuestra cuenta por que nadie va a recibirte. Reservamos en Elvira 50, pero nos dieron la dirección de Elvira 36. Se ve los llevan las mismas personas y al final fue lo de menos. El apartamento no estaba limpio: suelo sin barrer, uno de los muebles con restos de comida, sofá lleno de migajas, puertas con churretones... y las contraventanas a las que les da el sol llenitas de resina. De las toallas que nos dejaron para cuatro personas sólo una estaba limpia. El resto tenían restos de maquillaje y motas negras. Al deshacer una de las camas nos encontramos las sábanas sucias y usadas. Les envié fotos y vídeos del estado del piso y no hubo respuesta ni un disculpas por su parte. Al rato ofrecieron traer toallas y sábanas limpias, pero borraron el mensaje (todo el contacto es vía whatsapp. Para que te atiendan al teléfono tienes que insistir mucho). Ya desistí y les dije que ni vinieran ni trajeran nada, que yo estaba allí de viaje para disfrutar y no para estar pendiente de ellos. A ese último mensaje ni siquiera han contestado y en ningún momento se han disculpado ni ofrecido nada más. Obviamente después de todo esto no pagamos ninguna fianza, ellos dejaron de insistir y nos quedamos allí por que ya estaba pagado. -Es verdad que hablé poco por teléfono con ella, pero fue una chica bastante simpática: preguntamos antes de que pasase todo esto si podíamos dejar las cosas por allí y ella misma nos ofreció entrar antes al apartamento de la hora que...