Palma Port Hostel — Hotel in Palma

Title: Extremely Disappointing – Not Suitable for Mature Travellers

I booked this hostel through Booking.com during a financially difficult time, needing a short stay in Palma until I could join a friend. The photos and descriptions of the 4- and 8-bed dorms looked promising – clean, spacious, and manageable for a two-night stay. Unfortunately, the reality was far from what was advertised.

The first issue began with my booking: due to my name, the hostel staff mistakenly placed me in a male dormitory. Despite me clearly stating in writing that I am female, they failed to understand until I called and explained. This caused unnecessary stress and confusion.

The 8-bed female dorm was extremely cramped and nothing like the photos. The beds were small and the ladders to the top bunks were poorly designed. The air circulation was terrible – a weak air conditioner, no open window, cigarette smoke from the garden, and unpleasant odours made the room feel like a prison cell. As someone who is mildly claustrophobic, I found it extremely uncomfortable.

I requested a transfer to a 4-bed room, but it was male-only. I spent one uneasy night there, but had to move back when another man arrived – I didn’t feel comfortable sharing the space.

Cleanliness was also poor. Sheets had stains, towels and lockers cost extra, and guests had to make their own beds. Climbing to the top bunk was difficult, and as a diabetic, I had a frightening moment when I lost balance and my glucose monitor detached. Thankfully, I had a spare device, but I ended up spending the night in the garden rather than sleeping in the room.

Most of the staff were passive – just saying “sorry” without any real effort to help. It felt like guest wellbeing was not a priority for management.

However, I would like to mention that one staff member, Antonieta, was genuinely kind and helpful. She made a real effort to support me and make my stay as comfortable as possible under the circumstances. I truly appreciated her care and professionalism.

Overall, this experience was very unpleasant. I now know that this kind of hostel is not suitable for mature travellers. While it might suit younger backpackers, it lacks the comfort, cleanliness, and basic respect that adults need. I will not be booking a hostel...

The location is not really around the corner of the center but it's really beautiful walk to the center and it's just 25 / 30 min.||The port is really around the corner.||It's in between two big streets, in one side you have little supermarkets, bar and whatever, in 15 min walking you are at the Castle Bellver. In 10 min you can also reach a bigh shopping mall. In 25 min Cala Major where you can spend a really nice afternoon on the beach :D||||To the other side you have the port, the big main street with bus stops, exactly 2 min walking from the hostel there is the bus stop where the bus from/to airport stops (5e one way).||Btw the main street to reach the city is full of restaurants, bar, club!!!||||The staff is really nice, young and helpfull! Always available :D The little dog just amazing!!!||||There is the opportunity to rent bike really cheap, the high season and it will offer more tours and organised things..||The kitchen it's like to be home!!! Big, nice, clean, well furnished! Nice in the living room, tv, books and social games! A little terrace there is perfect!||The hostel is nice, modern and colorful!||||The rooms are not huge but enough to sleep and there is a locker where you can put your stuff in, big enough for a big big bag and more things!||The bed is comfortable, you have your own light and a blanket if it is cold!||The batshhrooms and owers were cleaned every morning very well!||There are only 2 toilets so maybe not so much for ladies but actually I've never had problem of waiting!||||You can find free soap in the bathroom like free food in the kitchen left from...

The location is not really around the corner of the center but it's really beautiful walk to the center and it's just 25 / 30 min.||The port is really around the corner.||It's in between two big streets, in one side you have little supermarkets, bar and whatever, in 15 min walking you are at the Castle Bellver. In 10 min you can also reach a bigh shopping mall. In 25 min Cala Major where you can spend a really nice afternoon on the beach :D||||To the other side you have the port, the big main street with bus stops, exactly 2 min walking from the hostel there is the bus stop where the bus from/to airport stops (5e one way).||Btw the main street to reach the city is full of restaurants, bar, club!!!||||The staff is really nice, young and helpfull! Always available :D The little dog just amazing!!!||||There is the opportunity to rent bike really cheap, the high season and it will offer more tours and organised things..||The kitchen it's like to be home!!! Big, nice, clean, well furnished! Nice in the living room, tv, books and social games! A little terrace there is perfect!||The hostel is nice, modern and colorful!||||The rooms are not huge but enough to sleep and there is a locker where you can put your stuff in, big enough for a big big bag and more things!||The bed is comfortable, you have your own light and a blanket if it is cold!||The batshhrooms and owers were cleaned every morning very well!||There are only 2 toilets so maybe not so much for ladies but actually I've never had problem of waiting!||||You can find free soap in the bathroom like free food in the kitchen left from...