Muzik Hotel- Ximen Station Branch 儷夏商旅-西門捷運館 — Hotel in Taipei

Worst customer service from the hotel reception. Inflexible. Attitude of the lady staff wearing spectacles is very bad, really bad. Don’t mind paying for the early check-in but however it was a big disappointment. Bed frame very dusty with bad smell once you entered the room. Found strands of hair from the mini fridge provided. Plumbing issue after 1 use. Meaning after you flush for the 1st time, you’ll need to wait for quite some time before you’re able to flush again. Besides this we were assigned to the room at level 8, right after you come out from the lift before accessing to your room there is a weird creepy empty space right beside. Also it comes with a smoking area (outdoor stairway) which makes it unsafe since it has direct access to the rooms area. Felt so threatened by the same lady staff when you doing a check-out. She was repeating and repeating that I would not be given a refund at all despite not saying at the hotel even if it is for a night. Proceeded to book another hotel since the experience was pretty bad and we did not want to risk staying there because we have a child with us on this trip. Overall it was a traumatic experience.

It has caused so much inconvenience for us moving from one hotel to another. I hope no one should experience what we had just experienced.

Would advise not to choose this hotel if you are on a trip with children although the location is really good.

Also, pictures posted on the platform is totally deceiving. What is you is different from what you get.

Received an email from the hotel as replied as soon as I can but...

Rooms 4/5: Just remember this is a commercial building converted to hotel, so you may get a window or you don't. If there is no windows then there will be some ventilation issue when you entered the room for the first time. So with that in mind please do adjust your expectation on such issue. Other wise the room is clean with a less than perfect toilet (some mould are there near bath area) but again for USD 80 for such location, i find it acceptable.

Service 5/5: Counter staff are friendly and helpful, I will give it a 5/5 for that. They even offier free cup noodles if you ever need one after 10pm

Location 5/5 (or 3/5 if you dislike crowd): This is where this hotel shines, it sits right at Ximen shopping area, but you may love it or hate it as it is overly crowded and its very much a tourist spot so you may see things being slightly overpriced. I do enjoy the few nights there but I would not want to stay longer than that , as it is just too touristy with long queue for food everywhere.

If you plan to hang around Ximen area this is a good choice of hotel, but if you want some quiet times to really see and experience local Taipei life, maybe switching to other location is not a...

One of the best choice for great location in Taipei. Easy to access Ximen walking street for a few minutes. Not too crowdy, quiet. No nearby convenient store, the nearest was about 5 minutes walk.

The most terrible is cleaniness. My wife was sneezing and got runny nose all time in room. Cleaning was very poor, hair and dust in room carpet, hair in bathroom. Air conditioner was broken, could not change the temperatures, made me cold all night. The most of receptionist could not speak and listen to English. They had never try to listen to my problems. Room size was quite small. My large luggages could not open on the floor. Bathroom had bathtub. Soap and shampoo were not good smell. Safety was quite good. You cannot access to hotel rooms without key card, but can access in elevator to the most floors. The common floor on 6th was good. Not too many guests, there were available tables always. Free snacks, tea, coffee and water. Free foot onsen tub on 6th floor until 9pm. Vendor machine...