Sourire at Rattanakosin Island Hotel — Hotel in Bowon Niwet Subdistrict

I booked a room with this hotel through an online travel agency in April for January 2025, and I received a confirmation email for the booking.||Since then, I’ve tried to reach out several times via the same online platform, both in English and Thai, for some practical inquiries but never received any response.||In August, I decided to finalize my trip to Thailand and contacted the hotel directly via email in Thai because I wanted to pay for the four nights. I was already suspicious since the hotel hadn't requested a deposit upfront, which is quite unusual for a Bangkok hotel. Once again, I received no reply.||I then sent a message through a well-known instant messaging platform, and I could see that it was marked as “read.” It took them more than a week to finally respond.||Their explanation was that there had been “an error in the system” with my reservation. Firstly, it's not the system that’s at fault, but rather the person managing it who made the mistake. When a hotel receives an online booking, it should be entered into their reservation software, which provides a second chance to spot any errors. Telling someone four months later that you can’t honor their reservation is unacceptable.||They then offered me a “special price” if I booked directly with them: 1,200 baht (around €32.50). However, this wasn’t even for the room I originally booked, but a lower-category one. This was also more than double the amount I was initially supposed to pay.||If you want to avoid any unpleasant surprises when you arrive in Bangkok—such as being told there was an "error in the system" when you check-in—I would advise booking elsewhere.||My experience with them was frustrating and far from...

I booked a room with this hotel through an online travel agency in April for January 2025, and I received a confirmation email for the booking.

Since then, I’ve tried to reach out several times via the same online platform, both in English and Thai, for some practical inquiries but never received any response.

In August, I decided to finalize my trip to Thailand and contacted the hotel directly via email in Thai because I wanted to pay for the four nights. I was already suspicious since the hotel hadn't requested a deposit upfront, which is quite unusual for a Bangkok hotel. Once again, I received no reply.

I then sent a message through a well-known instant messaging platform, and I could see that it was marked as “read.” It took them more than a week to finally respond.

Their explanation was that there had been “an error in the system” with my reservation. Firstly, it's not the system that’s at fault, but rather the person managing it who made the mistake. When a hotel receives an online booking, it should be entered into their reservation software, which provides a second chance to spot any errors. Telling someone four months later that you can’t honor their reservation is unacceptable.

They then offered me a “special price” if I booked directly with them: 1,200 baht (around €32.50). However, this wasn’t even for the room I originally booked, but a lower-category one. This was also more than double the amount I was initially supposed to pay.

If you want to avoid any unpleasant surprises when you arrive in Bangkok—such as being told there was an "error in the system" when you check-in—I would advise booking elsewhere.

My experience with them was frustrating and far from...

I booked a room with this hotel through an online travel agency in April for January 2025, and I received a confirmation email for the booking.||Since then, I’ve tried to reach out several times via the same online platform, both in English and Thai, for some practical inquiries but never received any response.||In August, I decided to finalize my trip to Thailand and contacted the hotel directly via email in Thai because I wanted to pay for the four nights. I was already suspicious since the hotel hadn't requested a deposit upfront, which is quite unusual for a Bangkok hotel. Once again, I received no reply.||I then sent a message through a well-known instant messaging platform, and I could see that it was marked as “read.” It took them more than a week to finally respond.||Their explanation was that there had been “an error in the system” with my reservation. Firstly, it's not the system that’s at fault, but rather the person managing it who made the mistake. When a hotel receives an online booking, it should be entered into their reservation software, which provides a second chance to spot any errors. Telling someone four months later that you can’t honor their reservation is unacceptable.||They then offered me a “special price” if I booked directly with them: 1,200 baht (around €32.50). However, this wasn’t even for the room I originally booked, but a lower-category one. This was also more than double the amount I was initially supposed to pay.||If you want to avoid any unpleasant surprises when you arrive in Bangkok—such as being told there was an "error in the system" when you check-in—I would advise booking elsewhere.||My experience with them was frustrating and far from...