A-ONE Pattaya Beach Resort — Hotel in Pattaya City

Disappointing Stay – Not Worth the 4-Star Rating

I stayed at this hotel for three weeks, expecting a 4-star experience, but it felt more like 3 stars at best.

Room Quality The room was a major letdown. It was dusty, with poor air quality that triggered my allergies throughout the stay. The daily cleaning service was subpar—bathtubs were never cleaned, and amenities were limited. The room felt outdated, with odd lighting switches and noisy air conditioning that either left the room too cold or unbearably loud. Noise-proofing was also poor; traffic and tour buses could be heard constantly. On a positive note, the room was spacious.

Facilities The pool was uninviting—water was too cold, and there was no privacy as it’s located right by the hotel entrance. The layout discouraged use, as evidenced by how empty it was most of the time. The gym was okay but insufficient, with only two treadmills for guests from three sister hotels. Additionally, charging extra for sauna use was disappointing.

Breakfast Experience Breakfast was one of the most frustrating parts of the stay. The selection was repetitive and uninspired, with little to no variety over three weeks. Many food stations served cold dishes, they don’t have the heating on, why???, and basics like bacon were not readily available—you had to request it (they are that cheap). Staff hovered excessively, clearing dishes as soon as cutlets were down, or we went away to grab more food, 15 mins before closing they came and pressuring us to hurry every time, making the experience uncomfortable. Cleaning staff even swept around us while we were eating, spreading dust. Juice quality was poor, and food often ran out without being replenished.

Service While the staff were generally polite, there was a lack of consistency in communication, some aren’t service minded with attitude . For instance, we were asked to come down and pay a small phone bill despite extending our stay and the staff at breakfast are too many looking over us eating. This inconvenience,uncomfortable combined with a poorly synced hotel system, left a bad impression.

Conclusion This hotel failed to meet the expectations of a 4-star rating. With similar pricing and location, I’d recommend staying at Hard Rock Hotel instead, which offers far better standards. Unfortunately, this was a one-time experience for us, and we won’t...

A Royal Disappointment: My Stay at A-one The Royal Cruise Hotel

Having stayed in numerous hotels during our frequent trips, I can confidently say that A-one The Royal Cruise Hotel in Pattaya was a deeply disappointing experience. From the moment we requested an extra bottle of water and were met with a flat "no," it became clear that guest comfort was not a priority.

Access to the beach was another significant frustration. Instead of a straightforward path, we were forced to navigate a confusing maze of walkways and stairs, making a simple trip to the sand feel like an obstacle course. This is hardly ideal, especially for families with young children or anyone with mobility issues.

The hotel's restaurant, Fat Cocoa, left an equally sour taste. The prices were exorbitant, and the numerous rules surrounding the pool area created an unwelcoming and restrictive atmosphere. It felt more like a high-end establishment trying to deter guests rather than cater to them.

Furthermore, the hotel's stinginess with amenities was baffling. For a family room, providing only two pool towels felt incredibly inadequate. This meant constant requests and unnecessary inconvenience, especially when wanting to enjoy the pool facilities. Adding to this, the housekeeping service failed to replenish our tea supplies, a stark contrast to the consistent service we've experienced at other hotels.

Overall, our stay at A-one The Royal Cruise Hotel was far from the relaxing and enjoyable experience we had hoped for. The combination of inflexible policies, inconvenient access, overpriced facilities, and a lack of attention to basic guest needs made this a truly poor experience. I would strongly advise anyone considering this hotel to look elsewhere for a more accommodating and guest-focused...

16-19 Oct. 2025. Mostly OK but spoilt but poor customer service at the outset. 'Greeted' on arrival by a particularly miserable receptionist. Not so much as 'hello' or 'welcome.' No advice about meal timing, gym access, or anything else. She did, however, enquire how old was our child and being told he was six advised the breakfast, as already confirmed in writing as included, would be charged at an extra THB300 per day. Some nearby manager invited me to resolve the matter myself with Agoda whilst advising it was an ongoing issue at the hotel. Any establishment with an ongoing supplier issue and a commitment to customer service would have resolved this for themselves and not palmed if off onto the customer. It took the first 90 minutes of the visit to address (and get the charges deleted). The restaurant reception was anyway unmanned on two of the three mornings of our visit and nobody was checking what had been paid. I accidentally left the plastic room key on the reception desk during a long wait for a receptionist to return and was advised a THB300 replacement charge would follow. Happily, it was rediscovered. Being absent from the place of work is - presumably - not chargeable ? Finally, I spent the day before the visit being wheelchaired around a hospital. Noting the virtuous signing for wheelchair access in the (cluttered) lobby, I also witnessed that two benches rendered wheelchair access to the reception desk impossible. Noting this, the same - miserable - receptionist who checked us in merely enquired, 'are you in a wheelchair' ? I happened to be walking with the assistance of a stick on that day, but was very mindful of the issue. Please confirm this...