Old Thai Heng Hotel — Hotel in Pom Prap Subdistrict

Stayed here for two nights and found the room dark and dingy and not very clean, hairs in the shower and stains on the pillow. Noisy at night in the corridors. The breakfast was quite sad and beige no fruit no salads no bread or pastries just meat and boiled rice and eggs, not even Thai fried rice which was strange. The staff were not friendly to us I don’t know if they treat everyone the same way or whether they have some bias towards certain customers. ||Checkout was like being in a Tv comedy, a disaster the one member of staff snatched our key then disappeared leaving reception unstaffed so we could not checkout. We waited in reception with the taxi driver, when she eventually returned about 15 minutes later she said she was ‘trying to clean the room’ was very hostile and unfriendly and nearly made us late for our flight again quite bizarre and strange. She then tried to double charge us for the taxi ‘ forgetting’ about the key deposit and becomes grumpy when I reminded her, a bit suspect.||We were a bit stunned by the behaviour towards us and it felt as though it might have been a prank. || I think this hotel is overpriced for what it is, it feels low budget and a bit seedy, better to stay in a nice hostel/hotel with better customer service and better price. Tried to raise these issues with management before reviewing but just received a standard reply and a focus on money rather than even being able to consider our experience, confirming to me their lack of skills in customer care. The location is great and there are so many places to stay nearby so I would not recommend...

Everything everything everything was clean and spotless and organized. This hotel is an oasis of cleanliness and luxury in Bangkok.

Such professional care and vision is employed to establish this hotel just three years ago on the family land owned by Lek — the owner/manager.

Those are good reasons BUT!, not the most important reason why I will always Stay at the Old Thai Heng Hotel when I visit Bangkok.

When I lost my iPhone 12 by leaving it like an airhead in the back of a taxi cab Lek was so kind and proactive.

He called the dinner cruise company to see if I had left my phone there. He called all of the taxi companies to see if perhaps someone reported it.

I had left my phone on airplane mode so iCloud was no help until the following morning when suddenly my phone appeared on the map. Lek let me use his personal cell phone as the number to call when I put my phone on “lost phone mode.“

Then, we got into his personal vehicle and drove to the place on the map where the phone was. We had no idea how we would find the phone because the dot on the map is only approximate and probably at least 1000 people live on that “dot.”

But on the way there the taxi driver from the night before called Lek‘s phone. With his language skills and familiarity with the local geography and culture I got my phone back.

Lek told me the story of how he and his brother converted his family’s land into this hotel and his goal is to make everyone feel like it’s home. That’s the way it feels and he and his staff are family.

I will always stay atOld Thai Heng Hotel when I...

Stayed here for two nights and found the room dark and dingy and not very clean, hairs in the shower and stains on the pillow. Noisy at night in the corridors. The breakfast was quite sad no fruit no bread just meat and boiled rice and eggs which was strange. The staff were not friendly to us I don’t know if they treat everyone the same way. Checkout was for some reason a disaster the one member of staff snatched our key then disappeared leaving reception unstaffed so we could not checkout, when she eventually returned she said she was ‘trying to clean the room’ was very hostile and unfriendly and nearly made us late for our flight again quite bizarre and strange. They take a deposit for the key and then for some reason forgot about it at checkout when settling the taxi bill a bit suspect, when matched with the hostility. I think this hotel is overpriced for what it is, better to stay in a nice hostel/hotel with better customer service and better price. Tried to raise these issues with management before reviewing but just received a standard reply confirming to me their lack of...