Volare Stone Hotel — Hotel in Göreme

Reply to the manager:

Firstly, I would like to address the absurd allegation that my two-year-old child called other rooms. You expect me to believe that a two-year-old child can randomly dial room numbers, such as 202, 203, or 205, by pressing random keys? This is impossible. To make such calls, my child would need to accurately dial the numbers every time, which is beyond their cognitive abilities. I request a logical explanation for this accusation.

After I checked out, you could've recorded any video you wanted, making it appear however you chose. It's unrealistic and unfair to blame a child for this.

I do appreciate the kind gestures shown by some of your staff members, particularly the receptionist who greeted my child and the auntie in the kitchen who showed kindness to my child. However, the receptionist wearing glasses was not friendly and consistently asked me to keep my child quiet, despite the lack of soundproofing in the rooms.

Regarding the airport transfer service, the driver's behavior was unacceptable, and he literally threw my child's stroller on the floor. His attitude and actions were unprofessional, and I will not retract my statement. I booked it for my return because they didn’t throw the stroller in the first transfer so how can I predict future and not book it for the return?

If you have footage of me heating up food in the breakfast area in the morning, I would like to ask, what about the footage of me being denied the same service at night? This inconsistency in your policies and treatment of guests is concerning.

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UPDATE 4th of January (1540)

Since posting this review, the hotel manager has been contacting me, asking why I extended my stay by one night. I explained that my flight was 10 hours after the checkout time, and it was necessary to book an additional night.

Now, the manager is threatening me, demanding that I delete this review or face legal action in national court. He claims to have a video of the time I was allowed to heat up food with my kid, but I asked him about the second incident at night when the staff member wearing glasses refused my request because I was 17 minutes past the closing time. He had no response.

This blatant attempt to silence me and suppress my honest feedback is unacceptable and only reinforces my negative experience.

—————————————————————————— Original Review:

We stayed at Volar Stone Hotel for 3 nights, and unfortunately, our experience was marred by poor management, unaccommodating staff, and several issues. As a family with a two-year-old, we found the hotel to be not kid-friendly, which was not mentioned at all on Agoda's booking page when we made our reservation. This lack of transparency was disappointing and inconvenient.

We received daily calls from management, asking us to keep our child quiet, as other guests were sleeping. This was unrealistic and stressful, especially considering the lack of soundproofing.

Furthermore, the hotel's inflexibility was evident when I requested to use the breakfast area to heat up my food. Interestingly, I was allowed to do so one morning, but when I made a similar request at night, I was denied because it was 17 minutes past the closing time. This inconsistency and inflexibility from management were disappointing.

Moreover, our experience with the hotel's airport transfer service was appalling. The staff were rude and unprofessional, making faces and complaining because we had a baby stroller. To our shock, they literally threw the stroller on the floor, showing no regard for our property or our child's safety.

On a positive note, the hotel's location is excellent, making it easy to explore the beautiful region of Kapadokia. The room and beds were also decent.

However, the negative experiences far outweighed the positives, and we would not recommend Volar Stone Hotel to families with young children. The hotel's rigidity, lack of accommodations for families, and unacceptable behavior from the airport transfer staff make it an unsuitable...

I stayed here one night on August 12-13, 2024. I want to leave the review to express my gratitude to hotel staff for the professional services and care they have given to me.

The first day 8/12, we arrived at this place at 7:30 a.m., but since I didn't see anyone at reception, we went to a nearby bakery shop, Fatih, where we had breakfast w/ coffee. In total 185 lira and very tasty & fresh bakery. Additionally, all the prices were on, so you didn't need to worry about being told a different price than for Turkish. After Fatih, we came back to the hotel and called the reception by number that was mentioned on the window of the entrance door. They came down very quickly, proceeded with our hotel "check-in", but official check-in was at 14:00, so basically they registered all needed info and accepted our luggage early in the morning, but the room was available during the official check in time from 14:00~.

We returned back for a real check-in, where you get the room key as well after 15:00-ish. Once they took us upstairs to our room, I was pleasantly shocked with the interior. It was lovely, totally different from what I used to see. Basically I loved it. We stayed in the room, relaxed, showered and in the evening went up to the terrace to stay and enjoy Cappadocia views. While staying on the terrace a cute & fluffy cat came up to me, I couldn't help but keep playing with her. She allowed me to touch and care for her. Love it!

The next day I woke up around 6 a.m., and finished packing my backpack quite early so after that around 6:30 a.m., I went to the terrace again to enjoy sunrise with balloons flying all over the sky in Cappadocia. From the terrace the view of Cappadocia and balloons is just amazing, I can't describe the first excitement I got.

On August 13 the day of check out, while having breakfast on the terrace I finally decided to ask for advice to my sickness I was enduring since I landed in Turkiyye, which is ear pain (apparently I got an infection). I went up to the staff, little I knew he was the hotel owner actually. I asked him if he could recommend a hospital/clinic to get my ear checked and treated, because I became deaf in my right ear and I had a noise in ear 24/7. The staff went beyond my expectation for help, and actually made a call to several hospitals, explained and requested whether they can came to hotel and check me, if something serious then they take me and get me checked by doctor in the hospital and prescribed medicine if needed explaining that I came for a trip and cannot continue with them for follow-up treatments. Long story short, the medical staff came and checked. Then they picked me up from the hotel to Kapadokya Özel Hastahanesi, checked and treated with antibiotics, prescribed some medicines, got invoices and history of procedures they have done, bought medications and got a nice invoice as well. In the end I'm gonna submit the papers to my travel insurance in Japan, so that I can be refunded for treatment expenses. I couldn't be thankful enough to the hotel owner who made several calls to the hospital, made sure they picked me up at the hospital and when I returned back, he asked and checked on me for the treatments. Honestly the kindness and hospitality is beyond my expectations. I'm so thankful to them, and I really hope I can meet them someday again when I visit Turkiyye again. I love the hotel experience and the kindness of the owner I have met; the staff and reception are all kind, caring, yet very professional attitude. Thank you all from the bottom...

My response to the managers comment:

Kindly check my husband's details response in his review (Syed Taha Hussain). He has answered all your concerns, thanks.

Original Review:

Super Disappointing Stay at Volar Stone Hotel, Kapadokia, Turkey

I was really looking forward to our family vacation at Volar Stone Hotel, but unfortunately, it didn't live up to my expectations. As a mother of a two-year-old, I was shocked to discover that the hotel wasn't kid-friendly, despite not mentioning it on Agoda's booking page.

The daily calls from management asking us to keep our child quiet were stressful and unrealistic, especially given the lack of soundproofing. I felt like we were walking on eggshells, trying not to disturb other guests.

What really bothered me was the inconsistency in their policies. One morning, my husband was allowed to heat up our baby's food in the breakfast area, but when he asked to do the same at night, he was denied because it was 17 minutes past the closing time. It felt like they were making up rules as they went along.

But what really took the cake was the appalling behavior of the airport transfer staff. They were rude, unprofessional, and handled our baby stroller with complete disregard. It was shocking and disturbing.

On the positive side, the hotel's location is great, and the rooms are decent. However, the negative experiences far outweighed the positives, and I would not recommend Volar Stone Hotel to families with young children.

UPDATE: Since posting this review, the hotel staff has been threatening my husband, demanding that he delete the review or face legal action in national court. This blatant attempt to silence us and suppress our honest feedback is unacceptable and only reinforces our negative experience.

Furthermore, they are now questioning our decision to extend our stay by one night, as our flight was 10 hours after the checkout time. We paid for the extra night, but they seem to be implying that we did something wrong. It's astonishing that they would try to shift the focus away from their own shortcomings and onto our...