Diamond luxury Hotel — Hotel in Muratpaşa

Absolutely horrendous. Let me rephrase: I have travelled for years and years, and have stayed in dozens of hotels, and this was no doubt the worse (not "one of") experience I ever had. There were many things wrong with the hotel - there were no doubt bed bugs, as I was bitten constantly every night for the two days I was there. And the cleaning staff disregarded my request not to clean my room after the first day - she entered anyway, and changed a few things (though she didn't empty the bin, and so proper cleaning wasn't done anyway). And, on the day of my departure, the cleaner (or some other staff - I couldn't tell) constantly knocked on my door and tried to get in, even though it wasn't check-out time yet. Once, the person even opened the door themselves while I was, even though I explicitly asked them not to come in. The whole thing was very disrespectful, and unpleasant.

The absolute, absolute worse experience occurred when I tried to speak to one of the staff members at the front desk. I had a friend whom I wanted to have over for a chat in my room. I was told that this was not allowed. I asked why that was the case, and I was essentially told that "this is the policy". I then asked the person to show me when I ever agreed to such a policy - I explained that nowhere through the booking process was I told that I could not even have a guest over for a chat. I emphasised again and again that, no, the person would not be staying over for the night, but still, I was told that that was not allowed. This was ridiculous to say the least - the room I booked and paid for was a triple room; it should thus be up to me how I used the room. I have never encountered a hotel with such a policy

The absolute worst part of this experience was the manner in which I was spoken to. The front desk staff - whose name was "Emir" - was the rudest person I ever met. Throughout the drama, he spoke to me with an extraordinarily condescending tone. He...

Review of Diamond Luxury Hotel

• Spacious Rooms

I recently stayed at Diamond Luxury Hotel and would rate it a 4/5. The room we were given was spacious, providing plenty of room to relax. However, I did notice that it was a bit dirty, which was disappointing.

• Free Upgrade

A highlight of our stay was the complimentary room upgrade we received. This was a nice bonus and definitely added to our overall experience.

• Maintenance Issues

Unfortunately, there were a couple of maintenance issues. The light behind the mirror was broken, which made it difficult to get ready. Additionally, the TV couldn’t connect to YouTube, which was a letdown for some evening entertainment.

• Small Elevator

Another downside was the elevator, which was extremely small. It felt cramped, especially when carrying luggage, making it a bit inconvenient.

• Nice Amenities

On the plus side, the hotel has a restaurant that offers decent dining options, and the reception staff were friendly and helpful throughout our stay. Their positive attitude made a difference in our experience.

• Overall Impression

Overall, Diamond Luxury Hotel has a lot to offer, with spacious rooms and nice amenities. While there are some areas for improvement, I would still recommend it for a...

We had an exceptional experience at the Diamond Luxury Hotel in Antalya, and we owe a huge part of that to Nazli, the receptionist! From the moment we walked through the door, she greeted us with a warm smile and a genuine enthusiasm that instantly made all of us feel welcome. Nazli was incredibly knowledgeable about the hotel amenities and local attractions, providing fantastic recommendations that truly enhanced our stay. Her attention to detail and willingness to go above and beyond to accommodate our requests was impressive. Even when we had questions about my booking, she handled everything with ease and professionalism, ensuring we felt valued as a guest. Not only did Nazli's friendly demeanor make the check-in process smooth, but she also checked in on us throughout our stay to ensure everything was perfect. It’s clear that she cares deeply about the guests and the overall experience they have at the hotel. If you’re planning a trip to Antalya, I highly recommend staying at the Diamond Luxury Hotel. The entire staff members including the Manager, cooks, supper staff and receptionist are very friendly, helpful and supportive! We appreciate your super customer service. Thank you for making our stay...