Four Points by Sheraton Kampala — Hotel in Kampala

When I first visited the new Four Points by Sheraton Kampala in September last year, just a day after the hotel had launched their soft opening phase, were the first impressions very very positive and full of promise, that after the formal opening this brand new hotel would no doubt swiftly claim its place among Kampala’s top hospitality businesses.

My then assessement was of course based on the fact that the hotel’s owners already operated two Four Points by Sheraton in Kenya, the multi award winning Four Points by Sheraton Nairobi Airport and the sister hotel in Nairobi’s Hurlingham area.

A ‘Smart’ Hotel for smart travelers – excellent comfort at affordable rates Once in a while I take advantage of such offers and I managed to get booked for the first weekend in January. From check in to check out it was a true pleasure, given how smooth the processes were. It started from the front gate where the security guard guided me to the underground parking when he heard I was staying at the hotel. Once out of the elevator with my carry on bag, another guard came to me to take the bags for scanning and showed me towards the main entrance. At the reception was my check in card already printed and I only had to fill my phone number and sign before being given the key card. My bags had been brought to the reception and a staff showed me to the elevators and up we went to the 7th floor – top floor for accommodation. He opened to room door, placed my bag on the rack and then offered information on various items in the room, such as the air conditioner, the contents of the wardrobe and the use of the TV set. Then, and without the often ‘customary’ break to await a tip, he exited the room with a cheerful ‘have a good stay’, impressive that was! The room turned out to be equipped with everything one comes to expect from a four star hotel, bath robes and slippers in the wardrobe, an ironing board and flat iron, shoe shine while in the bathroom several amenities awaited my inspection. There was the customary tea and coffee making set up and notably two complimentary bottles of mineral water with one more in the bathroom. WiFi kicked in the moment I had entered the password and was super fast, extending then during my stay across the entire hotel. The TV was of course a state of the art smart TV, offering not just the usual global and local news channels, sports and entertainment / film channels, but also allowed for internet based TV programmes such as YouTube and others. A basket of fruits awaited me in the room as did a small fruit pie and following a ring of the bell at the door a small chocolate cake was delivered too with compliments of the management. The barn door style door of the bathroom was quite ingenious, as it saves a ton of space in the bathroom. The walk in shower had both a rain shower head and a hand held shower handle and, sustainability practiced, were large wall mounted containers places in the bathroom for shower gel, hair shampoo and hair conditioner. The only leftover plastic container from the days when sustainability was not a maiin issue yet, in the bathhroom was the body lotion / hand cream but I am sure a solution for that will be found too in the near future. The view from the window was across a section of Kololo, Kampala’s uppety suburb, and I sat in the easy chair for a while to take in the scenery.

Overnight did the bed prove its value, with a very good mattress and pillows with just the right level of density. Refreshed from a good night sleep did I venture downstairs at 06.30 hrs to enjoy a long breakfast, which would allow me to sample many different dishes. I was not disappointed. The array of warm dishes was very large, the selection of fruits extensive, cheese and sausage cuts available to one’s taste and the pastries were definitely above hotel average, compared to other hotels i had visited recently. Overall an absolutely enjoyable experience and the hotel and its...

Pretty good with small improvements that would make it a true 5/5 stay

Stayed there two weeks in March 2024 Pros -Rooms are very clean and it was great that the TV remote was also cleaned -beds are comfy, shower pressure is good -nice to have two different types of pillows -staff are very friendly -gym is very nice, fairly well equipped and pool is well maintained -breakfast selection was great, especially the waffle and omelette station -rooftop restaurant had some nice drinks and a nice oxtail dish -room service had a nice sichuan noodle dish -happy hour beer was nice touch for Bonvoy members

A few small things that could be improved upon: -internet connection stopped working after a few days, and couldn’t log back in with name and room number, was given another password but that network also disappeared…luckily I ha a lot mobile data -noise from street, especially when the nightclub across the road had bass pumping at full blast, so maybe have better noise insulation -the shower drain was a bit slow, and the gap between the shower and main floor is low so a good amount of water would frequently flow out of the shower -streaming to the TV worked but not very well likely due to internet connection speed -2 of the treadmills in the gym seem to have issues with the touchscreen -the alarm clock light would come back on after turning the backlight off -the AC control unit was very bright (had to put a couple of post its to cover it. -some of the restaurant food tasted good but not tender; the steak at the rooftop restaurant was tough and so were the ribs from...

We recently had the pleasure of staying at the 4 Points Sheraton Hotel in Kampala with my wife, and we wanted to take a moment to commend one of their outstanding staff members, Robert Bondo, who served as our housekeeper during our stay.

Robert's dedication to his job and commitment to ensuring our comfort and satisfaction was truly exceptional. From the moment we arrived, we were greeted with a warm and friendly smile, which set a positive tone for our entire stay. Throughout our stay, Robert consistently went above and beyond to make sure our room was impeccably clean and well-organized. He paid attention to the smallest details, ensuring that we had fresh towels, toiletries, and a spotless environment to return to each day.

What truly stood out about Robert was his professionalism and courtesy. He was always respectful of our privacy and never intrusive, yet he managed to anticipate our needs effortlessly. It's evident that he takes great pride in his work and genuinely cares about the comfort of the hotel guests.

Robert's excellent service made our stay at the 4 Points Sheraton in Kampala truly memorable. I want to express my sincere appreciation for his hard work and dedication. He is a true asset to the hotel, and I would highly recommend the 4 Points Sheraton to anyone visiting Kampala, thanks in no small part to the exceptional service provided by staff members like Robert. We left with a positive impression of the hotel, and we look forward to returning in the future. Thank you, Robert, for making our stay...