Nehal Hotel — Hotel in Abu Dhabi

As a guest, I am dissatisfied with the service provided.

We arrived at the hotel on September 28th. On September 29th, we went down for breakfast, placed our order, and waited for at least 30 minutes. During this time, our 9-month-old son began crying, and I couldn't offer him anything from our table as there was nothing there. Frustrated, I took him back to our room to calm him down. My husband followed me out. After some time, our breakfast finally arrived, amusingly, the drinks we ordered came promptly, but the breakfast itself came at least half an hour later. On the 30th, housekeeping didn’t come at all; I waited all day. Towards the evening, around 6 PM, closer to 7 PM, housekeeping finally arrived and asked if I still needed service. Naturally, I declined, stating it was no longer necessary. The same scenario repeated on October 2nd. Despite it being late, I called housekeeping and expressed my dissatisfaction to the management. The administration offered repeated apologies but took no action, only promising that housekeeping would come by 9:30 the next morning. Today is that day, yet they did not come to clean. At 11:16, I switched my room status notification from "clean" to "do not disturb" as my child was already asleep. However, despite this, a staff member approached around 12:00 and began knocking on the door. I didn’t respond, but they persisted. Consequently, my child has had inadequate sleep and has been crying. Furthermore, the staff treats guests as if we live in their house, lacking respect, communication skills, and often hanging up before fully understanding our concerns. During our stay, the staff provided us with only one bath towel and one hand towel, despite there being two of us. After expressing my dissatisfaction on October 2nd, the number of towels immediately increased to two, although I hadn’t mentioned this specifically in my complaint. This discrepancy suggests a possible oversight in the staff's inventory management or communication regarding guest needs. The way they handle clients is below acceptable standards. The website claims there are high chairs available in the buffet area for children, but when I asked, I was told they don’t have any. Similarly, the website states that slippers are provided in the room, but they were not. As a guest, I am dissatisfied with the...

As a guest, I am dissatisfied with the service provided.|We arrived at the hotel on September 28th.|On September 29th, we went down for breakfast, placed our order, and waited for at least 30 minutes. During this time, our 9-month-old son began crying, and I couldn't offer him anything from our table as there was nothing there. Frustrated, I took him back to our room to calm him down. My husband followed me out. After some time, our breakfast finally arrived, amusingly, the drinks we ordered came promptly, but the breakfast itself came at least half an hour later.|On the 30th, housekeeping didn’t come at all; I waited all day. Towards the evening, around 6 PM, closer to 7 PM, housekeeping finally arrived and asked if I still needed service. Naturally, I declined, stating it was no longer necessary.|The same scenario repeated on October 2nd. Despite it being late, I called housekeeping and expressed my dissatisfaction to the management. The administration offered repeated apologies but took no action, only promising that housekeeping would come by 9:30 the next morning.|Today is that day, yet they did not come to clean. At 11:16, I switched my room status notification from "clean" to "do not disturb" as my child was already asleep. However, despite this, a staff member approached around 12:00 and began knocking on the door. I didn’t respond, but they persisted. Consequently, my child has had inadequate sleep and has been crying.|Furthermore, the staff treats guests as if we live in their house, lacking respect, communication skills, and often hanging up before fully understanding our concerns.|During our stay, the staff provided us with only one bath towel and one hand towel, despite there being two of us. After expressing my dissatisfaction on October 2nd, the number of towels immediately increased to two, although I hadn’t mentioned this specifically in my complaint. This discrepancy suggests a possible oversight in the staff's inventory management or communication regarding guest needs.|The way they handle clients is below acceptable standards.|The website claims there are high chairs available in the buffet area for children, but when I asked, I was told they don’t have any.|Similarly, the website states that slippers are provided in the room, but they were not.|As a guest, I am dissatisfied with the...

The reception staff are cheerful and helpful, the security guy was more than happy to arrange phone top-up cards for me via a phone call while I went back to my air conditioned room instead of venturing out into the 40+ degree heat!

The rooms are the best I've ever seen for a 3, by UK / USA standards, this is easily a 4 hotel in the decor, the showers are powerful and hot, the rooms are well decorated and the beds are comfy with a good selection of pillows to suit most tastes. The tv picks up the standard channels with enough in english to provide some entertainment, if the internet options aren't to your choice. My internet here is as fast as my service back home in the UK - was able to hold crystal clear hour-long skype calls for free which was really good.

If I was going to pick, the food isn't spectacular, but it's more than adequate. The breakfast is buffet-style and there's enough to go at that you'll fill up nicely, just don't expect gourmet-style food. A medium sized pizza and a can of sprite will set you back 35aed, which is about £6 - and that's brought to your room. The full board option is a set menu except for Thursday and Friday when it's a buffet, again, nothing to set your pants on fire but more than adequate.

No pool, which loses it a mark but it does have a decent (albeit small) gym but if you fancy getting your sweat on, just walk around the block. There's a decent supermarket literally 30 seconds from the front door and they sell a wide variety of items from electrics to snacks, toiletries, luggage and clothing - they're open til 11pm too which is handy for late night munchies.

All in all, a good hotel in a central location and really nice staff. I'd definitely stay here again, worth a look if you're shopping for a hotel...