Asiana Grand Hotel Dubai — Hotel in Dubai

This hotel is one of the worst places you could ever stay at, and I do not recommend it to anyone. The main reason is their staff, who make your experience miserable from start to finish. Yesterday, I had a problem with an employee named Saif, who claimed to be the manager! A real manager is supposed to solve problems and calm down guests, but instead he provoked me, belittled me, and acted in a rude and unprofessional way.

The story began with the receptionist. I called to confirm my reservation (a King room with specific requirements) and gave her all the booking numbers and details, but she wasted half an hour searching and still couldn’t find it. In the end, she asked me to send the confirmation through WhatsApp. I sent it, and suddenly she found the reservation using the exact same numbers I had already given her before! This clearly shows a lack of professionalism and competence.

After that, she confirmed everything was fine, but when I asked to speak to the manager to express my frustration, Saif spoke to me and told me there was no King room available! This was right after the receptionist confirmed the booking was valid. Even worse, he offered me a “solution” that was insulting: pay extra and take a studio. I told him I had booked a King room through the website and had all the proof. He coldly replied that since it was through a third party, the booking was for a twin room only. His tone was arrogant and dismissive, making me feel devalued as a guest. When I objected to his attitude, he responded with something along the lines of “respect yourself so we can respect each other,” even though I had been respectful the entire time.

I asked him to connect me with another staff member, an Egyptian employee I had dealt with before who was professional and respectful, and the reason I even considered returning to this hotel. But Saif told me that he was this employee’s direct manager and that the person was not available. In other words, he shut down every option and escalated the situation instead of resolving it.

I then contacted the booking website, and they were extremely professional. They themselves reached out to the hotel and requested that I be given an upgrade to any available King room, and that they would cover the extra cost. But the shocking response from the hotel was that “no King rooms were available at all.” This directly contradicted what Saif had told me earlier, when he claimed a King room was available if I paid extra. This contradiction proves the hotel’s complete lack of honesty and credibility.

The booking site itself gave me proper alternatives: either book me into another hotel or refund me fully with compensation. But for me, the damage was already done. My entire trip to Dubai was wasted, I couldn’t accomplish the things I had planned, and I had to drive back to Abu Dhabi for nothing.

In conclusion: this hotel is terrible. The staff are unprofessional, the management can’t solve problems and only makes them worse, and their credibility is nonexistent. If this is how they treat guests at the beginning, imagine how the rest of the stay would be. My honest advice: stay far away from this hotel—you’ll only waste your time, money, and...

Disappointing Experience at Asiana Grand Hotel Dubai

I recently had the opportunity to visit the Asiana Grand Hotel in Dubai, and I must admit that my experience was far from satisfactory. As a graduate professional, I understand the importance of excellent customer service and the impact it can have on a guest's perception of a hotel. Unfortunately, my encounter with the receptionist, Mahmoud, left a lot to be desired.

From the moment I entered the hotel, I was met with an air of indifference from Mahmoud. His lack of politeness and professionalism was immediately apparent and was quite unsettling. As someone who was there to deliver goods to a client staying at the hotel, I expected to be treated with a basic level of respect and courtesy. However, Mahmoud's behavior was far from what I had anticipated.

It is crucial for any establishment, especially a prestigious hotel like Asiana Grand, to ensure that their staff members exemplify the values of hospitality and good manners. Unfortunately, Mahmoud fell short of these expectations. His arrogance and dismissive attitude made what should have been a simple interaction into a rather unpleasant encounter.

In an industry where customer satisfaction is paramount, the behavior of frontline staff can significantly impact a guest's overall impression of the establishment. My experience with Mahmoud left me questioning the level of training and supervision that staff members receive at Asiana Grand Hotel.

I believe that a friendly and polite receptionist sets the tone for a guest's entire stay. A warm welcome and courteous attitude can create a positive and lasting impression. However, my encounter with Mahmoud did quite the opposite. Instead of feeling valued and welcomed, I left the hotel feeling frustrated and disappointed.

In conclusion, I sincerely hope that the management of Asiana Grand Hotel takes this feedback seriously. While the hotel's facilities and amenities may be impressive, the overall guest experience can be easily marred by the behavior of a single staff member. It is my sincere suggestion that the hotel invests in rigorous training programs to ensure that all staff members, especially those at the front desk, adhere to the highest standards of professionalism, courtesy, and respect. Only through such efforts can Asiana Grand Hotel truly provide the exceptional guest experience that...

I experience last week the most exceptional customer service from Diana Barbara Pratik and Nadhanan and Mr Saif i came back expecting the same ethics and consistency of the service apparently NO a staff named Cozy or CoZo (Frontdesk) knows that as per my booking suppose to be twin bed not king size i was rushing and the bell boy who brought us not even orient us we are expecting same treatment as before i was rushing and left my son without knowing that the bellboy left as well after i left not opening the AC... I came back the toilet was all wet as the videt was leaking the maintenance came fast when we called Thanks. I gave my Key and asking if we can be transfereed to double bed but they said No. Then fine i asked is there any food in the restaurant? Cozo or Cozy replied No buffet only ala carte... Then i came up again realizing i ws not oriented again what is the wifi pssword till i called and asked she said its inside the key pocket "WOW" she told me she informed me i said if you inform me i will not asked.

We are suppose to go and order Jollibee then i asked kitchen can they bring wine opener pratik came and offered us Filipino Buffet for 2hrs on selected meals 69/head wow!the reception told no buffet... then i came down and cheked her name cause since me came at 2:30 when i said we are late in checked in she said we are early???I mean we came 2:30 and we are early???? Im having meeting amd we are having dinner she approached me i inform her its fine so that she will stop talking tome infront of the food and My Friends as we having Dinner Business Meeting... Again maybe 2x she can and i stand up and asked her "Dear its fine please" she said she wants to cry for God knows i want to be irate but i said ill calm myself and keep this in review...Kindly be sensitive to your customer from the time ichecked in i was upset already we are eating...yes she excused but still im trying to be polite as well but i think i need to speak up.-Room 122 check in...