Excelsior Hotel Downtown — Hotel in Dubai

Bad hotel experience. I saw they greeted white guys when they entered in the hotel. No one wanted to serve me when I first entered in the hotel. They showed their weird eyes to me and did nothing. The female receptionist behaviour in the day shift was totally weird, when I walked in, I said, "Hello, I wanna check-in, I've already booked online." But the female receptionist didn't reply to me with any words immediately. I was so embarrassed, I think she was so busy at that time, so that's fine. After few seconds, she asked me for the passport and signature, no more words. She didn't ask how many persons I booked and what kind of beds I'd like to choose, nothing, she didn't tell me anything. For God's sake, it's two separate beds rather than king size bed. I meany I already reminded the hotel that I just want one bed, please see the booking confirmation. At 16:30, the female receptionist said she just wanna take taxi, I don't know she finished her work or what, a little bit disgusting for her behaviour. Fortunately, the male receptionist helped me to change the right room. Otherwise I would be freaked out for that female receptionist supremely poor customer service. 2.There is no tissue in the box. Although we ordered it, they never delivered to the room. I mean this is the basic courtesy of the world rather than the culture.

The Pakistani and Filipino staffs are friendly except the female receptionists. I saw another female receptionist yelling at two customers. Seriously? Please resign...

It is not worth the money. For most part the staff is rude. Going over the reviews, I agree with most of the points listed under the negative ratings, as will many of the people who have, unfortunately, stayed here!!

Due to a rescheduled flight, I had to book for my family, wife and three kids, early in the morning on Agoda. Even though we enquired with the receptionist twice that we would check in early and check out before evening the same day, they took advantage of my situation and charged us an additional fee for early check-in on arriving! The receptionist was inconsiderate, doesn't even listen to us and tries to charge you extra money as possible! We stayed in several hotels in Dubai and this was by far the worst. Even if the stay was only a few hours, it was unpleasant; no hospitality, no proper response to the guests. They did not provide us the room we had reserved! The room was smelly (from cigarette smoke) and not spacious. The female receptionist needs some serious training in dealing with guests!; had called four times to obtain a bottle of water! Certainly, definitely, not a place to stay with...

I had booked a reservation and I cancelled because I’m not satisfied with the location Suddenly I got a deduction of 345.37AED from my credit card. I called the property to inform them about the payment and they told me we don’t have any idea and we can’t help you on this matter even the night manger the Egypt person spoke rudely and he told me come tomorrow and speak with the front office manager. Very rude and unprofessional staff they don’t treat the guest well specially the night manger shamed on him doesn’t know anything useless person doesn’t have manners refused to help me and was pushing me to check with booking .com directly. Where’s the reservation department ? They should check on this and contact the guest with a proper answer. I booked my appointment at 9:40 and I cancelled around 10:40 pm and he told me it’s No Show So funny night manger without bring Shamed on you just wait for me I will show you how to respect others. I will...