Would like to express my gratitude for the exceptional service I received during my recent purchase at CakeCraft. Two weeks ago, I ordered baking goods and products, and I would like to extend my appreciation to Sara for her responsiveness on WhatsApp. She not only answered my queries promptly but also assisted me in placing the order and arranging same-day delivery with the porter.
I would also like to thank Salman for his assistance in creating the perfect custom topper for my order. However, I would like to provide some constructive feedback regarding the ordering process. I observed a slight gap in communication between staff members when it came to determining the feasibility of same-day orders. As a client, I would expect a smoother coordination process among your team members and not asking the client to contact the staffs separately and relay messages to the staffs to avoid any confusion or delays.
Furthermore, I encountered an issue with accessing my account on the website due to password-related challenges. Despite requesting a password reset, I did not receive any email confirmation. I believe addressing this technical issue would greatly enhance the overall customer experience. Despite these gaps, I genuinely appreciate the valuable support provided by...
Read moreHi i am devesh this side i have just visited to there shop now i am settled in dubai and will be doing business in bakery in near future i felt great after visiting their shop they are all the basic tools and ingredients a home baker needs and i have now youtube baker so So i am also felt great by taking the couverture chocolate patissier brand white milk and dark i bought 3 packs...
Read moreI had an amazing experience at [Shop Name]. Their customer service is outstanding! Sara was incredibly helpful, friendly, and professional. She made sure I got exactly what I needed for my restaurant, and the whole process was smooth and pleasant. I truly appreciate the excellent service and will definitely be coming back....
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