Durrani Homes — Hotel in Dubai

1/5 – Disappointing Service and Unfair Deposit Deductions

The apartment from Durrani Homes was decent, but the service and post-stay experience were really poor. They took a 1000 AED security deposit, and at checkout, they accused us of damaging the bedsheet with oil stains — which we absolutely didn’t do.

Initially, they said they would deduct 330 AED, then suddenly dropped it to 200 AED, which still isn’t justified. The way they handled this was very unprofessional and made it feel like they were just trying to keep part of the deposit.

Also, during our stay, they couldn’t even provide a basic doormat, even after asking multiple times. That lack of attention to small but important details says a lot. Not Al all recommended if want to maintain your self respect. No cooperation from the head of department YASIR

Overall, while the apartment looks nice, I wouldn’t recommend Durrani Homes because of how they treat guests unfairly and inconsistently. Be careful if you book — and take photos...

The worst accommodation I have ever stayed in, and the worst customer service

The water is not hot, only lukewarm. The AC is very noisy. The drain is clogged and not working properly. There are no tissues or trash bags provided. The entry cards are not activated. Access to the apartment requires downloading an app, which often crashes or doesn’t work. There is no service because this is just an apartment in a building, not a serviced hotel apartment. They take a very long time to respond and fulfill requests.

The apartment overlooks the fountain, but the fountain is not working. check...

The worse experience ever and we come to Dubai frequently. Nobody to check us in, waited one hour, our luggage was left outside all that time and when the person did arrive, he was not even on duty the poor man. Irons not working, bathroom doors jammed, not enough towels for the guests, not enough utensils for the guests and bathroom toiletries not enough. But the one thing they were fast and good at is asking for payment when we requested things. Definitely will not be staying or using the company again and will not be recommending...