Rose Garden Hotel Apartments Al Barsha — Hotel in Dubai

All in all, 4.5 out of 5! Housekeeping needs to improve but good enough!

Details: Good strategic location to stay in, very close to Mashreq metro station and restaurants. Jabal al Noor opposite the hotel has good food at reasonable prices. Chai Bay opposite the hotel has good karak tea for 1.50 dirhams. The location is ideal for visiting both North and South Dubai within 20-50 minutes by metro. One stop away from Mall of the Emirates. There's a small supermarket right opposite the hotel for buying bread, water, groceries etc. The hotel gives a bottle of water and tea/ coffee sachets and creamers only on the day of check in so it's good to carry your own or buy for the rest of your stay. Housekeeping needs to improve but the rooms are cosy and nice. Studios have a window but not really a view of the outside, only the inner side of the building with other rooms' windows. They get good sunshine though. On the other hand, some of the apartments have balconies facing the road so it might be a bit noisy. Kitchen is minimally equipped but manageable. There's a refrigerator and a washing machine. They hadn't kept any detergent or dish washing soap though. No oil for cooking either. We bought butter and used that for cooking instead of buying a whole bottle of oil. Bathrooms have bath tubs with shower. Pillows are a bit on the bigger side so it might give a neck pain. Room is partially carpeted. If there's a late night check in nearby or in the room above yours, or loud neighbours, you'd hear it. But this happened only once for us out of 11 nights' stay so it was okay. Found people of all cultures among the residents of the hotel so it's inclusive. Didn't try the food at their restaurant cuz we found it a bit pricy. They say that towels on the rack means you'll use them again, but irrespective of that, they replaced the towels every time they cleaned the room (which, by the way, is done only if you hang the 'make up my room' card on your door on your way out). This needs to be looked into. All in all, a good stay. Would we go...

I want to thank Rose group of hotels big time! You guys made our stay super amazing! This time we tried Rose garden apartment Barsha cause having kitchen was necessary. Thank you Mr.Siraj for assisting us with reservation again, for always be in touch. Thank you Reception. Always polite all. Special thanks to Mr.Abdulwahab! Thank you Bell desk staff. Mr. Shahid and Mr.Ashfak were so eager to help at all times! Thank you Mr.Sulaiman at the swimming pool! One of the best staff who is ready to work with great pleasure until the last client. He understands guest needs very well. Thank you for letting us enjoy the pool with the heating facitlity to the fullest! We highly apprciate that Rose park hotel let us use their pool as well, cuase its one of the best in Dubai too. Swimming pool timing from early morning till 11 pm is very rare to find in the city. This is absolutely superb! We are very happy with beach bus service reservations. Whenever we reserve the space we were getting whats app confirmation msgs very promptly. Such a nice tandem of Rose park and Garden in Barsha. The location is marvelous! 2 min away from Mashreq metro station. 5-10 min walk to MOE. The Exchange with good rates is just nearby. Hotels are surrounded by lots of supermarkets and groceries. The hotel is very clean as well. Housekeeping does their job perfectly, they went extra mile to make us happy! Big respect to management. I never saw any manager pressing on their staff or observing them strictly. Atmosphere is very friendly and staff do their work from heart which really means a lot to customers. This is one of the best properties in Dubai. We wish you prosperity! Keep up splendid job and continue make...

I generally don't share reviews, but I feel compelled to express my recent experience with your reservation response, which I found to be ethically questionable. In my request for a room, the representative asked if I planned to host a party, despite our simple intention to rest. The communication style was unhelpful and conveyed a lack of welcome. Inquiring if the representative was upset, I received a defensive response, "no, I'm not, what's the problem?" delivered in an irritable tone. If unable or unwilling to assist, it would be preferable not to take the call. The overall response felt impolite, leaving me with a sense of unwelcome rather than hospitality.

Considering the recent reopening of the hotel, I expected a more professional approach to inquiries. Unfortunately, this encounter has raised concerns about the ethical handling of customer interactions. Additionally, I couldn't help but wonder if there might be a bias based on my tone or ethnicity, as the response seemed disproportionately negative for a straightforward room reservation request. This raises apprehensions about potential racial bias in the communication.

I share this feedback in the hope that it contributes to the enhancement of customer experiences and maintains the integrity of...