Cartier Mall of the Emirates — Local services in Dubai

If I could give this “boutique” 0 stars I would. Cartier usually prides itself on the level of service and after service they provide to their clients. If you’re looking for a good experience do not enter this boutique. Me and my brother gave my watch to be serviced by a gentleman called Philip and the service was up to the usual standard expected at a luxury boutique however, upon visiting to collect my serviced watch everything was downhill from there. From the 30 minute wait outside the boutique to the service within. In particular the level of service received by Natalia was atrocious. It’s honestly shocking that such an individual is representing the brand Cartier. I have many watches serviced, the usual protocol is to tell the client what has been done to the watch let her/him have a look at it and then at their convenience allow them to pay. After a lot of unnecessary drama Natalia created in order for me to collect the watch she then placed it on the cash desk still within its packaging and demanded payment. Cartier is not a bazar or a supermarket, this level of serviced can be overlooked in such a place but not in a luxury boutique. We contacted customer services and they informed us it would be followed up, instead we had to follow up ourselves. The boutiques assistant manager Eduardo spoke to us and said that we would hear from him in regards to what has been done last week and we haven’t heard anything since. Now reading other clients negative reviews I wish I had gone to another branch to start with. Just to point out, the level of service for my watch was also below Cartier standards, Natalia didn’t seem to care much about that either after I had to open the packaging to have a look at the watch myself. I will be taking this matter further, I have still not used by “serviced” watch due to the bad experience when collecting. On a final note, Cartier seem to not take complaints seriously here so if you want a decent level of service don’t go to this branch to begin with. I will update if contacted however, it has been over three weeks since the experience and I’m yet to see Cartier try and...

The Gentleman at the front door wouldn't let my wife and I in the store. I fully understand that they are only allowed to let in a limited number of people inside the store and also have limited staff to attend to the customers.

My frustration started when I saw that people kept going in and out of the store and my wife and I had to keep waiting for over 15 minutes to be even let into the store.

The gentleman was rude in the manner that he interacted with me. when I asked him that I can't afford to wait anymore and asked him if I can book an appointment he went on to say that you can ONLY book an appointment if you have the contact of a sales representative. and wouldn't even help me to do that.

I had to find out after contacting the call center that he can write my name on a guest list and put me in a queue. but he refused to do.

this was not the sort of experience I was expecting especially when I visited one of the apparent best jewelry stores “never copy, always create “ that MOE has to offer

all I wanted to do was to purchase the clash de Cartier bracelet but had to go through such unnecessary drama and wasted time. because of some incorrect staff training and a clash with the doorman.

the gentleman wouldn't even tell me his name when I called the call center to make a complaint he simply flipped the card on his jacket which is totally against the purpose of the card.

anyway, I demand some sensible explanation for my experience today. the customer service has not even called me back regarding the complaint and I'm not even sure if they filed one. but that's okay because the UAE has strong provisions and laws to protect...

WORST experience EVER! My wife had an appointment to collect her watch after service. The security Mr. Simon refused entrance and just pointed with his fingers to a COVID19-sign reading max. 30 persons in store allowed. After a while he generously opened up the door for a quick nonsense conversation: max 30 people due to Covid and we should wait for ONE minute. After waiting 10 minutes, and seeing only a handful of customers inside the store, I insisted to speak to the manager. He lied again and told me now some more 5 minutes waiting time is required due to Covid. Finally, after some more minutes, one of the store employees came to let us generously in. The store was at this time occupied by 8 clients, including the two of us. I got in contact to Mr. Mukesh, who was very friendly, and he admitted, that this shouldn’t be according to Cartier profile, telling fairy tales about Covid regulations. He explained the issues to not having enough sales staff serving the customers. Usually they should invite the customers to have a seat inside, rather lining up in front of a luxury brand boutique. But they prefer to come up with Covid lies! He collected all of my details and promised, that the manager, Mrs. Sania would get in touch with me the next day. If you are reading the reviews before, you can already image: nobody cares and is looking for customer satisfaction. I haven’t been contacted. Now you can tell how this...