BVLGARI — Local services in Dubai

I am writing this review because this store and its customer service forced me to. I was looking for specific watch bracelet links to extend my watch bracelet, therefore i was in contact with their customer service via what's up (comm started 26/09) . Eventually their customer support found the links suitable 700AED per piece , however they asked me to take the watch to the store to cross check and avoid any wrong supply. I did as suggest and i went to the store on 10/11 and spoke with store representative who checked the suitability and he told me that he had to check once again with the watch ambassador, therefore i gave my contact details to get in touch with me once again. Finally i received a call on 12/11 from the store that the price of the link was 700aed/piece and i order to saw good will faith they will order without a down payment and will inform me when they will have them in hand. After approx. 2 week's time i received a message via what's up that the price of the link is 2.400aed/piece ASKING ME TO CONFRIM in order to proceed. This is ridiculous and totally unprofessional form such a company and fully disrespectful for the end consumer . By the way as of Today still no clarity from them to my queries after their ridiculous price increase. STAY AWAY FROM THEM AND SPEND YOUR MONEY TO ANOTHER...

theres a big difference between being elegant and being arrogant , with attitude and ignorance of their own products , I had my nickels that Im wearing since 3 years and its very important to me , needs some polishing and changing the lace , one of the most arrogant people I've ever met in a retail shop told me simply that she's been working for BVLGARI for 5 years and she never saw this piece , although I told her that I got it from Bvlgari shop , she insisted with a very not self confidence ,no ignorance that its fake and start giving me a lecture about the curve and the diameter of the original product , even her college tried to tell her that theres a serial number and she can check it , she was not convinced , anyway her college took it and she said she will send it to work shop , next day NOT HER , her college called to apologize and say the workshop confirmed its original and they will do the polishing and the repair , thats disrespect from BVLGARI to have this kind of attitude in there stores , really Disappointed and seriously LUXURIOUS Brand means more then adds and prices,...

I purchased the bzero1 ring from here and within a week it scratched badly without any intensive work done by me with that ring on. I went few weeks later to the store to get it cleaned. The sales associate (i think her name was lina) was very ignorant. She put the ring under running tap water, and handed it to me in 2 seconds. The normal cleaning process is that ring is cleaned via a machine spraying hot water, then cleaned using a brush and jewelers rogue cloth. For polishing it needs to be sent to service centre but cleaning is always done in a boutique itself. When i confronted her that what she did wasn't really cleaning, she said this is just how we do it. When i asked her politely about getting scratches in a week, she got super defensive and compared the gold ring to a leather bag and said its very normal, just like the bag ring will get scratches too. Looks like she had no understanding of difference between calf leather and a metal. Absolutely disgraceful, lazy and disrespectful staff. The dubai mall bvlgari staff is alot better and actually know what...