The Berkeley Hotel — Hotel in Great Britain

It’s an old hotel but it’s clean and tidy and I would stay there again. We went to this hotel on a coach trip over a long weekend over the new year. I will admit that it was of a better standard than I expected considering the star rating. The double bed wasn’t too bad for comfort because I suffer with arthritic pain in my hips and back - although not as comfortable as my own bed at home of course. The food was quite good, particularly the breakfasts and some of the evening meals were very nice. They’ve got a nice entertainment room downstairs and a lovely little lounge upstairs on ground level. The only thing was there was a notice in the lounge warning that guests weren’t allowed to take drinks into the lounge. Two relatives who were with us are deaf and therefore couldn’t enjoy the rather loud entertainment - they needed a quiet room so that we could just enjoy a drink and a little conversation. I asked if there was anywhere else we could sit and have a quiet drink apart from the entertainment room. If I hadn’t asked, we would have been stuck in that entertainment room where my relatives couldn’t hear the entertainment and therefore would be completely alienated from what was going on. However, the bar manager was very helpful when I explained the situation to him and actually allowed us to go and sit quietly in the little lounge with our drinks. He did actually tell us that the hotel had experienced trouble makers in the lounge and that’s why they were reluctant in letting guests take drinks in there. But for goodness sake, we were all ages 68 - 75 and had no intention of causing any trouble. Maybe the Berkeley should think again about their lounge rules. I think any hotel should provide a lounge area for guests who do not want to join in with loud entertainment and especially for people with hearing difficulties who are unable to hear or enjoy such entertainment. A hearing problem is a disability that is certainly not appreciated by people to can hear normally. Another thing that needs to be understood is that hearing aids emphasise every sound and not just voices and this can be unbearable for...

I stayed at the Berkeley hotel three years ago,so remembered the great location and friendly staff.|I had seaview room 307,near the lift,third floor,great views.|I had no complaints about the food.|Good choices made the night before and beautifully cooked.|Excellent cooked breakfast,although one morning after my porridge,I had double egg on toast.|Plenty of toast,tea/ coffee.|We had to prebook the evening meals,but the choices were excellent,especially the roast.|The kitchen/ waiting staff were all lovely and polite.|A really helpful young barman who sorted out my taxi number to Abbotsbury Swannery.|My room was seen to every morning by the lovely Maria.|I didn’t take part in the evening entertainment as so much to look at round town.|On the Thursday night was the vintage car and motorbike rally on the seafront.|My only problem was the shower took a long time to get hot water.|All in all,the hotel is fine,great position,lovely hardworking staff and nice food.|Really...

Faulty towers had better service than this.

Dinning room Male waiter incredibly obnoxious. Food small portions, don't ask for extras as it's refused with " It's not possible set menu". Breakfast cold, bacon like rubber plates very hot. Wait times between courses is dependent on how fasts the slowest eater is in the whole dining room

Maintenance non existent had 2 out of 3 light bulbs missing reported Monday & Tuesday still not working Friday. Bare wiring boxes on Landings. Walls cracked trim missing on doors.

Reception no one around always carrying keys, they've no idea who's in or out.when there they make you feel like your interrupting

Shower either scalding hot or freezing depending which tap the rest of the hotel is using due to old fashioned tap type shower.

Cleaners. Rooms very clean but no greetings when barging past you. One out of two beds made on arrival

Management only here to greet...