Caring Hotel Hyde Park — Hotel in London

Pro's: ||- Staff are wonderful. Everyone we spoke to was friendly, approachable and professional. On arrival, the receptionist was concerned about us hauling a buggy and toddler up the three flights of stairs to our room and therefore swapped us into a different room on a lower floor. This was extremely appreciated. |Also found the ladies at breakfast lovely and friendly. ||- Location is pretty good. Although, get your walking legs on. ||Cons: ||- The entire hotel is unbearably hot. The room was like a sweat box the entire stay which was really quite uncomfortable. There is a fan available but unfortunately it's quite noisy so not conducive to a good night's rest. |Opening the window was completely out of the question. Firstly, the window is a sash window with the bottom half being opened. We stayed with a toddler who could have easily gone out of the window - particuarly as there was a third bed directly under the window, which already had a very low edge. |Secondly, the noise that comes from the buildings that immediately surround the room was at times awful and without a let up. ||- the view from the room? The picture speaks for itself. Absolutely disgusting and certainly not what one would expect from a 'deluxe room!'||- the bathroom can only be described as a cupboard converted to a bathroom. You had to stand in a tiny corner to enable you to shut the door behind you before using the facilities. And, when exiting the shower it was impossible to dry off and you had to maneuvere with the skills of a ninja to leave the bathroom. Again, not quite what you'd expect from a room that is sold as 'deluxe!'||- the breakfast option is disappointing. No high chair available and the selection was not what you'd expect from a boutique style hotel. No hot options apart from toast and hard boiled eggs. Only two choices for the cereal, and no option for a cooked breakfast. Whilst I appreciate that the hotel clearly caters for a huge volume of international guest, I do feel there should be some consideration for those who prefer a good 'British breakfast' to get them ready for their day ahead. ||- the room itself wasn't exactly fantastic. Again, when booking a 'deluxe' room you'd hope for something somewhat beyond a basic room. With outdated furnishings, stains on the carpets, no extras such as an iron, fridge or phone down to reception and the overall space being very compact, I'd have expected so much more. |We also found the walls to be paper thin; allowing every surrounding bit of noise to penetrate through our walls. We could even hear our neighbours blowing their nose and opening and shutting their shower door. I do feel sorry for our neighbours who would have heard our toddler on the move. |- The lack of a lift is a huge issue. There are so many stairs - even to the first floor - and they're really quite steep. This could be (in fact, was) a major issue for us as I have arthritis in my ankle. For this reason I had stated that we preferred a ground floor room, though I appreciate that isn't always available. ||- the window in the room was extremely loose. Every time we walked across the room it was rattling in it's frame. I do appreciate that it may have original and listed features but there are ways to secure pages of glass so their fit is not compromised. ||- the toilet felt unsteady. When alighting from the seat it felt like the actual toilet was going to come with you. This was encountered by two different members of our party. ||- the beds have just one pillow per guest. I appreciate that this may seem a simple detail but having travelled a lot, this is actually rather rare and more people use more than one pillow than prefer just one. This meant discomfort. ||- the rooms seem to sit on top of one another in terms of layout. Our room was one of three, with three doors all squeezed into one tiny corner. Ulitmately, the hotel just feels like it has shoved too many rooms into too small a space. ||Overall, apart from the wonderful staff members, we don't feel that the hotel is worth the money, we wouldn't stay again and we definitely wouldn't...

There is a lot about this hotel that is really good - almost great. Great location near Paddington, but not in the part which is just streets with hotel after hotel, each one with paint peeling in slightly different shades of whitebeige. The part of Craven Hill Gardens where the hotel is located is mostly residential and quite lovely, as are the immediately surrounding streets. (Tip: follow your Maps App to find the hotel the first time. My dead phone battery left me wandering until I found the right section by accident).||The hotel is a converted terraced townhouse, previously a grand single family. In the building's most recent renovation/decoration/update. a very good job was done. with money being spent in the right places. The entrance, hallways and stairs are not flashy or luxe (which i have no problem with) as the investment has been made in the rooms, which are very comfortable, surprisingly roomy and well appointed with the right amount of attractive, well made furniture. The large bed had a fantastic mattress. The bathroom was the right size (adequate, not large) with good quality fixtures and a great shower with strong water pressure and lots of hot water.||So, why was it not great, but almost great. ||The following is admittedly a small, slightly grumpy point - but here we go:|Turning on the television, while not usually a challenge, was this time. (that wasn't the problem, btw. i'm not that precious). I grabbed the 300 button remote and went down to the front desk to check if I was not pushing the right button or combination of buttons or if it was something else. The serious but efficient front desk clerk put the batteries in and out, handed the remote back and said "Try again. If it still doesn't work, maintenance will have to take a look, but they don't work weekends so it won't happen until Monday" which was delivered in very much a "sucks to be you" disinterested tone. I'm a fan of crisp efficiency, but when the hotel calls itself |"Caring" the name shouldn't only be ironic. ||A less tiny, petty and Karen-like point presented itself in the middle of the night when the guest in Room 10 (I was in Room 9) had an unfortunate "health issue" in the middle of the night and again first thing in the morning. Nothing is worse than not feeling well when you are travelling and Room 10 guest had my full sympathy. The reason I was so aware of the time, frequency and nature of his "health issue" is because the wall between Rooms 9 and 10 is only a visual barrier apparently. As a result, when Room 10 Guest was first experiencing moments of discomfort and distress I was startled awake because I thought the person in distress was in my room and only a metre or so away from me. As the suffering of Room 10 Guest continued and then was repeated (twice) I realised I have never been in a room with less sound proofing. The only noise from my room had been the television (as I did master the complexity of the remote) so I really hoped that the discomfort of Room 10 did not include the knowledge that his uncomfortable experience could be overheard. There is a reasonable expectation when staying in a hotel room that your reasonable sounds of living won't be overheard, so I think the potential for shared life moments between Rooms 9 and 10 is a valid point to raise. ||Other than not wanting to stay in Rooms 9 (which is otherwise a really lovely room! or Room 10 I would not hesitate to stay at Caring Hotel again - where I will not expect an effusive welcome back from the stoic...

Caring Hotel engage in false and misleading advertising and do not care for the comfort of their guests!|I booked a single room months in advance. Upon arrival, I was given a room that had a variety of issues, the most obvious being the bathroom that was entirely different to the bathroom that was advertised as what I would receive (photos attached - first 2 of what was advertised, last 3 photos Is what I received). The bathroom In my room was tiny, plastic, and practically unusable. I’m a small sized female and I couldn’t comfortably fit in the shower, sit on the toilet, or move around in the bathroom at all. I complained to reception about this on the day of my arrival and they informed me that yes, I had in fact been placed in a room different to that advertised on booking.com, but that I could not be placed in the type of room that I booked and paid for because they were fully booked. I was given the option to upgrade to a double room for £300 for some of my stay, which I declined. I should not have to pay that much extra to get comfortable room, I just wanted to be placed in the room I paid for!!|I contacted booking.com customer service, who tried to resolve the issue on my behalf and get some compensation from me. Unfortunately, they were unsuccessful, as Caring Hotel flat out lied to them and said that I didn’t complain to them about this issue so they would not be compensating me. I complained twice on the first day of my stay about this issue, there is no way they were unaware of my unhappiness with the room. |I have emailed Caring Hotel over a week ago, and posted multiple complaints on different sites (so has my father), but they are ignoring me. So, on that note, here|Here are some of the other issues with Caring Hotel…|• constant issues with noise|• wifi only just worked half of the time, was very slow and inefficient |• bed/mattress was old and uncomfortable, with springs sticking up into my back. I had to follow up multiple times on getting an extra quilt to lay down on so that it wasn’t as uncomfortable |• cleaning of the room was poor - hair in shower, carpet was dirty|• the added breakfast was miserable and a limited offering|• safe and USB ports next to bed don’t work|In summary, DO NOT STAY HERE! The prices are absolute rip offs, you run the risk of being scammed with the room you book, the manager is a liar, and the customer service is non-existent (all you guys had to do was respond to my email or not lie to booking.com, it really...