The Terrace Bar & Restaurant — Restaurant in London

I’m a tour guide, I brought my group here yesterday to eat as they reserved a table. Everything was fine till the end, the manager or whoever took our payment was so rude. The group I came with didn’t know about service charge, so they didn’t calculate their payments with that, and they had cash, instead of letting them understand it and let me explain it, he complained and said we were “an inconvenience”. He kept saying it over and over, how much of an inconvenience these highschool girls were, who didn’t understand what he was saying. Saying they were an inconvenience to him, the other customers, the staff etc, all because he didn’t want to handle their cash payments, but it’s not card only?? I’m a waitress, I would never act the way he did. In the end he pretended to be nice and make small talk, all in the meanwhile they didn’t realise how rude he had been to them. Saying they “should’ve known” about service charge and he didn’t even try to hide his annoyed face. Everyone else was nice, for such a nice place to eat and the price you pay, you sort of expect better service, or not complete rudeness out loud infront of everyone else in the restaurant. I felt so offended and upset for my tour group who were so excited for a proper British...

Went for an afternoon tea. Was initially told they weren’t serving them and then discovered we hadn’t been given the seasonal menu.

Ordered the festive afternoon tea. When everything was delivered, our server didn’t bring us plates. When we called her back she was grumpy and clearly had a cold.

The sandwiches were pitifully small, even for a high tea. The strawberry cream cake was still frozen. Everything else was okay, but nothing special. I doubt much of it was handmade in the restaurant. The rest of the staff were pleasant and the atmosphere of the restaurant was nice. But if you’re looking for a traditional afternoon tea, this isn’t a great representation and is quite expensive - £90 for two people for tea, 3 small sandwiches, 4 scones, 2 tiny mince pies, 2 macarons, 2 (frozen) strawberry and cream cakes, 2 cupcakes, and a slice of sticky...

Great location near the heart of shopping streets, atmosphere was fine but was let down with the food. We ordered a tortellini, curry chicken and chicken 3 ways.

Tortellini was ok but I'm not the best to tell if they are home made ones.

Curry chicken tastes fine also but the taste does remind me of ready meals, it could be authentic thats how it should taste so I'm not there to judge.

The chicken wings 3 way was shocking though. First the wings came all burnt on one side and the chef cheekily flip them all over to present the non burnt sides. Then the 3 ways was presented in 3 sauces. One is sweet chilli and one is unknown with a hint of spice. The 3rd one was ketchup!!! I mean that's pretty lazy approach right? Even McD has their own recipe for their nuggets 😔

So 3...