The Gallery Pub — Restaurant in London

Happy Customers Who Think Kelly is a Superstar !!!!

I want to say thank you very much to Kelly. The Gallery Pub is very nice and everyone was very friendly. I loved the atmosphere at that Pub. It was packed every time I went. But I want to point out a special person in your organization. Kelly 😊 I am an American who was on vacation (Holiday) in mid-July with my wife and we walked by your Pub and decided to go in. From the minute I walked in the door Kelly was GREAT !!!!!!!!!

She greeted us with a warm welcome and said to sit anywhere we want. We chose the “comfy” brown leather couch in the corner by the 2 big windows. I went to the bar and asked her for the menu and about the specials and ordered some food and drinks. She came over with the drinks and set the table with silverware and then talked to us for a little while. She was very funny. We told her we were on Holiday and asked some questions about the area and how to get on the Tube. She gave us a lot of information about the area and spent some time just talking with us and that really made us feel comfortable. My wife still mentions how nice Kelly was. She went to do a few things but kept checking with us. I really liked the big TV playing some old videos from the 70s and 80s !! 😊 Kelly came back after the other young lady served our food (She was nice too). Kelly spent another few minutes with us after she checked if the food was good. She made us laugh and we talked a little more, she made us feel right at home. She was funny, and friendly, and very hospitable.

Kelly was GREAT !!!!!!!! She is a “Gem” !!! Please show her this review and tell her that this couple was very happy to have met her and we really appreciated all of her help and her hospitality !!! Next time we are in London, we will definitely pass by for a pint and some good food and to speak with Kelly...

AVOID LIKE THE PLAGUE!! Diabolical service from a “waitress” whose face would crack if she tried to smile. Incredibly rude person who maybe should rethink her career in hospitality to one in hostility!!! Customer service training strongly recommended. That’s just the service .. as for the food.. worst pub food I’ve ever had and should be reported for Trade Descriptions violation. I’ve never .. ever.. been served a fajita with cold cucumber, tomato and lettuce instead of sizzling peppers and onions…no salsa either. Friends ordered fish with potato and spinach and when the plates finally arrived about 45 minutes later minus the spinach , the rude retort for the missing spinach by Prisoner cell block H waitress was “ we haven’t got any and if we did it’d be on the plate wouldn’t it” as she walked off!! One friend asked for a toasted cheese sandwich to which the reply was “ the sandwich maker is packed away and too mush trouble to get so can she choose something else! I don’t even know why they bother with food.. it seems far to much trouble to serve for them and it seems everything came out of packets and just heated in a air fryer and microwave… one plate at a time.There was no evidence of freshly prepared food cooked in and oven. I feel completely ripped off and quite frankly feel this business should shut down the food service.. very poor and rip off. Thank fully I will never return nor see that moody face again that treats customers with such disdain and looks like she wants to punch them. Do yourself a huge favour and go somewhere else.. Wetherspoons is like a Michelin star restaurant in...

How many pages of praise can I leave these people? Kelly befriended me the moment I walked in the door and began teasing me. Gina invited me to live with her, we had such fun together. Charles saw me walking through with a bag of laundry and volunteered to take it and wash it. Kieran always smiled and never once got cranky, no matter how busy the pub was! Cassie prepared breakfast which was the most extensive spread I have ever seen in a hostel. It was free. The bottom line is that I absolutely loved each and every one of the staff members. I do not want to de-emphasize the strengths of the hostel itself. I stayed in a 4 bed unit which had AC which was controlled by the occupants of each room. Downstairs is a pub with excellent, reasonably priced food. (Order a burger.) Beds were soft. I am having trouble knowing what else to mention. Victoria line is across the street. Everything was thoroughly cleaned each and every AM. I awoke Charles (the owner) one AM at 4 AM because I could not get outside for a cig. He did not hurt me the next AM, nor did I get evicted. Laundromat is across the street as well as a fresh fruit market. Hopefully you have now gotten the idea that this is where...