CARLTON HOTEL — Hotel in London

I booked this hotel as I needed a hotel close enough to Kings Cross that wasn't pushing a budget. I paid for this a week before I arrived. Two nights were £158 which seemed relatively cheap for a last minute booking. It did not look the pinnacle of quality, but it didn't matter. I booked a double room with private bathroom. Upon arrival the check in was hassle free, just a form to fill out. Staff were friendly enough and helpful. WiFi would be an extra £5 per device which seemed ridiculous, good job I have unlimited data. There is no elevator so you have to use narrow stairs with your luggage. The room was spacious. The bathroom less so with a wet room/walk in shower which would probably flood the entire tiny bathroom if used. No extras in the bathroom like toothpaste, shampoo/conditioner, shower gel etc. Very bog basic. Towels were included. The room could have done with some TLC. The radiator caked with dust, lots of cracks and marks in the wall, including a hole in the bathroom door. A lot of flaking paint, could use a good layer of Dulux. Blood stains on the curtains, which opened to reveal a grotty view of an outside area riddled with rubbish and a pair of dirty underwear. Not the most pleasant. The bed was hard but managed to still get a good sleep because there was minimal noise. The area is decent with only a short walk to Pimlico tube station, as well as Victoria tube station. Breakfast was included and free, as well as ultimately depressing. Make your own instant coffee/tea, toasters for a bit of bread, cereal with no large bowls, milk tasted off, warm juice in shot glasses. May as well walk up the road to a café near by than endure the prison like environment of the dining room. I'll give this a three stars purely for location and ease of access, as well as staff and maids actually tidying the room in the morning. Otherwise, it's very overpriced for what you get. Travelodge may be more expensive nor the definition of quality but still a cleanlier option than The Carlton. Or a local Airbnb. Would have booked elsewhere if I did not...

Great location. Hotel has no lift so if you want to avoid stairs request room 205. No fridges in the rooms but front desk will hold small things you need to keep cold in their fridge at the reception. Rooms are small. Beds are super uncomfortable and springy. Shower is combined with the toilet and sink, shower curtain will stick to you while you shower. No shampoo, only bar soap, and pink industrial grade soap as body gel. Only one towel per person no hand towel or face towel. They “clean the room” every day but it’s basically re making the bed with the same linen you have sleeping in the duration of your stay. No washed sheets/linen for the duration of your stay, but they do replace your towel. They also don’t clean your bathroom, toilet and won’t change your cups in the room. Carpet is already sticky and smelly they don’t vacuum it during your stay. They have a window with no screen so bugs will come into your room. Room is super out dated but does have a tv from the early 2000’s that you can only see if you’re sitting up. Walls are an extremely dirty with coffee and “other” stains. Fire alarm went off at 6am. Scared the crap out of us. Super loud in the room as they have a mid 1900’s style fire alarm set up in the rooms. We went to front desk for guidance and one other lady had come down and he told us “all good” with no explanation as to why that happened or if there was indeed a fire. All and all location is what matters as when visiting London you aren’t really in your room. Little over priced regardless of the location as the hotel is probably a 1.5 star. But you get what...

The worst investment of my life, I spent € 300 to book a room for several days. I reserved the room 2 weeks before the state of coronavirus alarm was decreed in Spain and in the reservation it said that if I could not go, they did not refund the money and I see it logical, but what I do not see logical that if there is a global pandemic still maintain that policy. In short, I communicated it 3 days before my reservation that I could not go safely because the situation was getting very bad. And effectively the state of alarm was decreed. I asked if there was any solution to a bonus that would allow me to go further and the answer was also no ... They kept my money and could also reserve the room since I communicated it 3 days before going. Amazing hotel management. La peor inversión de mi vida, gasté 300 € para reservar una habitación durante varios días. Reservé la habitación 2 semanas antes de que se decretara el estado de alarma de coronavirus en España y en la reserva decía que si no podía ir, no me reembolsarían el dinero y lo veo lógico, pero lo que no veo lógico es que si hay una pandemia mundial que aún se mantenga esa política. En resumen, lo comuniqué 3 días antes de mi reserva que no podía ir a porque la situación se estaba poniendo muy fea. Y efectivamente se decretó el estado de alarma. Pregunté si había alguna solución a un bono que me permitiera ir más adelante y la respuesta también fue no ... Se quedaron con mi dinero y también pudieron reservar la habitación ya que lo comuniqué 3 días antes de ir. Increíble...