Rosewood London — Hotel in London

Review for Rosewood London Hotel||The Rosewood London is a quintessentially luxurious retreat in the heart of the city, offering a perfect blend of historic charm and modern sophistication. From the moment you arrive, you are greeted by a grand Edwardian façade that immediately sets the tone for an opulent stay. The cobblestone courtyard entrance, lined with vintage-style lamps and flanked by stunning architecture, transports you to a world of understated elegance.||Location|Nestled in the vibrant district of Holborn, the Rosewood London boasts a prime location ideal for both business and leisure travelers. It is conveniently situated near Covent Garden, Soho, and the West End, making it easy to access iconic landmarks, theaters, and a variety of dining and shopping options. Despite being in the heart of the city, the hotel manages to create a serene and private atmosphere, offering a welcome escape from London’s bustling streets.||Design and Ambiance|The interiors of Rosewood London are a work of art. Designed with a keen eye for detail, the hotel perfectly marries classic Edwardian architecture with contemporary touches. The lobby is striking, with its marble staircase, towering mirrors, and an abundance of natural light streaming through ornate windows. Every corner of the hotel exudes character, from the chic Art Deco-inspired furnishings to the curated artwork adorning the walls.||Rooms and Suites|The rooms and suites at Rosewood London are nothing short of spectacular. Spacious and meticulously designed, they provide a haven of comfort and elegance. Plush bedding, rich wood paneling, and luxurious fabrics create a warm and inviting ambiance. The attention to detail is impeccable, with amenities such as Nespresso machines, high-end toiletries, and personalized touches like handwritten welcome notes. For those seeking the ultimate indulgence, the Manor House Suite – complete with its private entrance – offers unparalleled luxury.||Dining|Rosewood London takes gastronomy seriously, offering several outstanding dining options. Holborn Dining Room, the hotel’s brasserie, is a must-visit for lovers of British cuisine, serving up delicious dishes with a modern twist. The Pie Room, a unique feature of the brasserie, is dedicated to crafting traditional British pies with gourmet flair. Scarfes Bar is another highlight, known for its cozy library-like atmosphere, live music, and expertly crafted cocktails. It’s the perfect spot for an evening drink or a casual meeting. For afternoon tea enthusiasts, The Mirror Room delivers a decadent experience that is as visually stunning as it is delicious.||Service|The service at Rosewood London is exemplary. The staff are warm, professional, and attentive without being intrusive. From the concierge team that goes above and beyond to personalize your experience to the housekeeping staff that ensures your room is always immaculate, every interaction reflects the hotel’s commitment to excellence.||Wellness and Amenities|For relaxation, the Sense Spa at Rosewood London is a sanctuary of tranquility. With a wide range of treatments, a sauna, and a state-of-the-art fitness center, it caters to all your wellness needs. The hotel also offers pet-friendly services, including bespoke treats and walking maps, ensuring that even your furry companions feel pampered.||Overall Experience|Staying at the Rosewood London is more than just a hotel stay – it’s an experience. The blend of impeccable service, stunning design, and luxurious amenities makes it one of London’s most sought-after accommodations. Whether you’re visiting for business, celebrating a special occasion, or simply indulging in a weekend getaway, Rosewood London exceeds expectations...

This is the worst five star hotel I have ever stayed in. For a good stay, I chose a magnificent VIP suite. It cost 36,000+ for 4 nights, but it was very poor. 1. On the day of check-in, I found that the room was very different from the room shown by Ctrip. The room was small and dark. I attached a comparison picture. When I asked Ctrip, I got a reply that the layout was different, which was obviously false propaganda. Ctrip communicated repeatedly and gave feedback that the hotel had no other features. The room could be changed, and we found a hotel by ourselves. Later, someone from the hotel came and changed the room, but it was still different from what Ctrip showed. It was already after 10 o'clock in the evening, and I didn't have the energy to go back to the hotel to argue with Ctrip. Ctrip offered to compensate me 2,000 yuan. I believe that people who can afford a room that costs 9,000 a night are not trying to get 2,000 yuan. Calculated, it costs 8,500 per night but the quality is very poor. 2. We brought our own bedding, and when we left during the day, we wrote a note saying that we did not need to clean our own bedding, sheets, quilt covers and pillowcases. When I came back on the fourth night, I found that two pillowcases were missing. I called the hotel. The hotel said they would clean them and put them in the room for us. After searching for a long time, they did not contact the hotel again and asked them to come and look for them for us. Half an hour later, someone came to the hotel and said that it was not left in the room. She only found one pillowcase so far, and she was still looking for the other one. She said that she would continue to look for it and send it to her. An hour later, we asked the hotel again, and another person told us again, telling us again that we were going to the airport at 6:30-7:00 tomorrow morning. The hotel said they would call us in ten minutes, and then contacted us and said that the room service was ready. After work, no one could help me find them. They said they would bring them in the morning before we left. I didn't have these two pillowcases until I checked out at 7 a.m. the next day. No one contacted me or mentioned them. I wrote a note not to make the bed and put it on the bed, but I don’t know why the hotel still made it and finally lost it. 3. What this hotel provides is not bottled water, but bottled water. Bottled water is charged. 4. No one helped us with our luggage when we left the hotel. The concierge just watched us take our luggage out of the lobby and put it in the taxi.I can definitely say this is the worst five star hotel I have ever stayed in. This is also the first negative hotel review written to Ctrip...

Our experience at this hotel was extremely disappointing from beginning to end. For a place that markets itself as one of the top luxury hotels in London, the service was shockingly poor across every interaction.

We stayed for a couple of nights and not once did we encounter a genuinely warm or professional member of staff. Every interaction felt cold, dismissive, and rude. Staff barely spoke, often just stared, and consistently carried an unwelcoming attitude.

It was my partner’s birthday during our stay, and I contacted guest relations (as I couldn’t email at the time) to arrange a small surprise, just simple room decorations with a cake and a few balloons. They confirmed everything over the phone, took the room number and my name, and assured me it would be done before the evening. When we returned to the room, there was absolutely nothing. No apology, no explanation.

I followed up again with guest relations. Instead of the decorations I had requested, they brought a bottle of champagne (which we don’t drink) and a miniature tart. I had clearly asked for a birthday setup, not afternoon tea. The next day, they finally delivered a cake so small it wouldn’t serve even one person, along with just four balloons. I had already told them I was happy to pay for the extras, so there was no reason for them to be this dismissive.

Beyond that, other service aspects were equally poor. We ordered flowers and snacks to the room several times, and each time it took over an hour to receive them. For a hotel of this caliber, that’s simply unacceptable. Worse still, every staff member who delivered something looked visibly annoyed, as if doing their job was an inconvenience.

On three separate occasions when we arrived with our car, there was no doorman or valet available. We had to park in the only available space, clearly marked “parking base” and later received a curt call from reception around 11–12 PM telling us to move the car in the most passive-aggressive tone: “I believe this is your car?” Again, no courtesy, no professionalism.

Overall, the entire stay was soured by the staff’s complete lack of hospitality. It’s honestly baffling how a hotel claiming to be “luxurious” can have such consistently poor customer service. A smile, a genuine apology when something goes wrong, these are the bare minimum in hospitality. If the staff can’t provide that, they shouldn’t be working in this industry.

We’ve stayed in luxury hotels around the world, and this was by far one of the worst experiences...